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October 2023 by Leslie Parson
Some of my items are missing and broken. I feel I was overcharged because some of my items had 4 to 5 stickers on them and I think that was how I was charged by the number of stickers.
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October 2023 by Christie Elzy
Mr Dexter and his team were very punctual, friendly, and professional from pack up to delivery.
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September 2023 by Jonnie Smith
I had the best moving experience ever with Nelson Westerberg! The coordination of services was amazing. Tiffany Raphel, the National Account Move Coordinator, was incredibly responsive and helpful in scheduling everything. She even went above and beyond to make sure that my move went smoothly.The day of the move, Dennis “Denny” Lewis and his crew of professionals arrived on time and were very efficient. They disconnected, packed, loaded and on the other end they unloaded, reconnected, and organized my belongings with care. I was impressed with their professionalism and attention to detail.I would highly recommend Nelson Westerberg Illinois to anyone who is looking for a stress-free moving experience. They are a top-notch company with a team of experienced and dedicated professionals. I was very impressed with the entire moving process from start to finish.5 stars!
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August 2023 by mlwescoat497
Great experience! If you get to request a driver, Matt is the best! Very accommodating and friendly! He respected all the packers and was very helpful with any questions I had!
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August 2023 by Norman Atwood
0 stars. We’ve used professional movers nine times, and we had a significant list of issues 10 times all of the others combined. Do not recommend.
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June 2023 by Erik Markstrom
Best moving experience I’ve ever had. High confidence in the safety and security of my belongings. Plus the teams were incredibly professional and attentive to my questions.
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June 2023 by Donald Dwan
Start to finish great communication and no surprises. Thank you Courtney Crane for job well done.
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May 2023 by Brian LaTulip
Overall I can’t say that I would recommend this company to anyone. Contacting someone was very difficult. If you missed a call and immediately called back anytime after lunch you would not be called back until the following day. Additionally they damaged or lost a lot of my items. The claims process is intentionally cumbersome to discourage making claims. Then when someone reviews the claim they send you down a long road of scheduling someone to come try and fix it. During this time their policy prohibits you from replacing the item if you hope to get reimbursed for damages. The whole time you are left waiting to start your life in your new location. For how much they charge I would think the quality would be better. The contractor they use for vehicle relocation was downright terrible. I have never been treated so poorly by a service provider. They were confrontational and combative. Even going so far as offensive.
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May 2023 by Sue R.
Everything was so smooth. Nothing was broken. The movers were competent and so quick, Personable, too. Thank you for great service,
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April 2023 by john sikora
Effective and caring packing and preparation of our belongings. Also very personable and can-do driver (Norm) and packers on the Charleston end and unpackers on the St Louis end. I could not be more pleased with how well the move went.
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April 2023 by Deanna Kaparos
The movers were great! But the person that was supposed to come and pick up the cardboard was rude and left cardboard behind calmed there was trash in the boxes when it was their packing paper they said they would pick up
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April 2023 by Nikki Leman
Nelson Westerberg made our relocation move so much easier! Very helpful, courteous, & professional group of men to pack & move our family! Very appreciative for the job that they did! They went above & beyond!
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February 2023 by Karena Edun
I had a great move with Nelson Westerburg. They were very timely in getting all of my needs met. When it came to unpacking all of my goods, they were considerate of where I wanted everything, and by the end it looked like I had always lived there! Everyone was very efficient and I felt valued during the move.
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January 2023 by Philip Wiseman
Botched my moving date for a new job. Confirmed date with them weeks ago and never received any follow-ups. When I follow up with them, they tell me they never confirmed anything (despite an email from them specifically listing my target date for a move and confirming with them over a call when they surveyed my house for what will be moved). VERY unprofessional and entirely UNresponsive. Only used them because my employer required it. Otherwise, would NEVER choose them willingly.
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January 2023 by Chuck McDade
Fantastic communication and flawless move. Everything was packed with precision and care and moved safely.
