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March 2023 by Sonoma Dream
Terrible. Lack of communication commons sense just awful
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March 2021 by A Al
Very bad
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March 2021 by Lito
Had an accident...and they don't answer...they should be closed for fraud
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March 2021 by DONNETTA WHEELER
The driver had hit me and this insurance denied the claim and didn’t fixes my car. I had to go through my insurance to get the car fixes
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March 2021 by Jonica Piron
Going on 2 yrs and they still haven't paid my Dr bill's. Their insured hit me. What a joke.
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March 2020 by Chris Airs
I were present this company in I have no man to be excellent in paying claims
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March 2020 by Ihor
Horrible service, they charge me for monthly fee after I did close my insurance. Do not recommend at all!!
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March 2020 by Peter Maestro Vale
HORRIBLE!!! After filing a claim I asked Kenyatta Thomas, my adjuster if I had rental insurance. She said yes and gave me the terms. I rented a car and sent in the claim. She turns around and says I did not have coverage on my car and that I should know my policy. Isn’t that why asked in the first place?? Now I’m on the hook for the car rental. Her supervisor, Janet Vogel told me she didn’t believe Kenyatta was rude to me. So now I’m broke and a liar!!! If i could give NEGATIVE STARS, I would!!! Do not use this company...WORST EXPERIENCE EVER!!!!!!!!!
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March 2020 by Marco Vazquez
That insurance sucks their costumer hitme run the traffic light they didn't pay full amount
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March 2020 by Venisha Love
Horrible company! I attained there services through Oxford auto insurance (another horrible company) and I regret wasting my money on this roadside assistance add-on. When my car didn’t start I called them and was hung up on the first time. Then they claimed that they couldn’t find me in the system even when I gave them all of my insurance info. Needless to say they never showed up and I had a stranger to help me. I pay $162 for insurance every month. This should have never happened. I almost forgot to mention that they called me FIVE HOURS LATER to say that they talked to corporate and can possibly come to help me. I was treated like trash! You probably will too!
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March 2020 by Unique Gulley
Got hit by someone with their insurance, they definitely do not cover rentals even though it is their driver's fault. I had to go through my insurance pretty much for everything. It took them a whole weekend to get my car towed to Gerber causing me to pay more for my rental. I suggest going through your insurance if its better and have your insurance go after them for reimbursement. Not great at all.
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March 2019 by Sofiia Hitlan
The longer you stay with them, the higher rate you’ll get. Doesn’t make any sense. We started with paying 600$ about 2 years ago. The most recent quote we received from them is 900$. They have problems with their phone as well. I called a lot of times , from different locations, but they hanged up on me . They pretended they couldn’t hear me. When someone front ended me, it took them forever to review my police report and call me back. Insurance company of another driver towed my car, payed for the rental car, made an inspection and offered me money (my car was totaled). It took them 3 days. KAI called me back after more than week and said they if I want my car to be fixed, I have to pay deductible. That’s pretty much all they cared about. Their full coverage will not cover rental car as well. If you don’t want to be ripped off, stay away.
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March 2019 by Kenard Hill
I would like to thank Mrs. Sheila White for taking care of my claim in a prompt manner. She really went out of her way for me and my family!
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March 2019 by Mo Qureshi
After several weeks of playing phone tag and not returning my calls. The claim was finally settled. Need to communicate better.
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March 2019 by Mitch Cierniewski
Is a ZERO 0.0 Star Available???
