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Open 24 hours
1905 Lunt Ave, Elk Grove Village
Internet Service Providers
“Always go here for help and David was really helpful. On top of the great customer service, Brian was very knowledgeable on Samsung products! Amazing work t-mobile”
“They helped me very well here. They explained everything to me. They transferred all my information to the new phone. I had cricket. And it changed me to boost mobile here and I'm happy. Thank you”
“Michael Buck extremely helpful and helped save the day when my phone had water damage and gave instructions on how to file a claim for a new phone. He went above and beyond to help ensure all my data was saved and had he not helped all would have been lost. Such a great customer service experience!!”
“We are very grateful to Chris A. for helping us upgrade to a new phone and update our account.
He worked hard to get us the best deal and easily flexed our priorities. This is my new favorite store! Fantastic customer service.”
“Kelly you are the best! Let me tell you folks, I agree with Lisa B. Kelly had 3 customers that needed extensive assistance, but not me. LOL. Her voice tone was calm, yet professional. The way she handled each situation close to closing time, you would think the store just opened. I needed internet service immediately, just moved from Florida. Kelly provided me with the right equipment, explained what will happen, what I need to do, and it should take less than 15 minutes to set up. Got home and it took only 5. Kelly, listen to me, if you decide to go into another profession, choose Emergency Room, News Anchor or Radio host. Thank you again!”
“I’ve been with T-Mobile for over a year now. Activated here at this location and I refuse to go anywhere else. Jasmine and the whole team here are very very helpful always
Always call me with any promotions T-Mobile Tuesdays etc
You have a customer for life with the service provided here”
“Webhostingpad provides excellent customer service. Any time or day, they respond to help you with any technical issue you may have. I highly recommend this company.”
“amazing work here! I got helped by Kelsy and she did an amazing job. really nice and helped me open my new account here. I will be coming back to kelsy thank you!”
“Kevin helped me with an issue on my phone and then he helped me reduce my bill. I was able to save money by reducing my bill from $70 to $56. So thank you Kevin for saving me money.”
“We received amazing service from the store manager Natalia. My family was getting 3 phones exchanged and that requires some time to transfer. We came into the store later in the day not realizing how busy they were and how long it takes but Natalia was so helpful and nice. Answering all of our questions and stayed with us atleast an hour and a half after the store closed to get our phones all set. They went above and beyond for us and that's been our experience with tmobile overall!”
“I experienced an outage with my internet today and they got someone out to my home to fix my internet very quickly. From the time it went out to it being fixed was just under 2 hours. Also, Reshmi was super friendly and attentive over the phone. She followed up to make sure everything was okay. Originally I was frustrated, but the quick resolve to my issue was really appreciated. Thank you hipoint!”
“Ivan was very helpful. He helped my husband who was having issues with his phone . He also suggested some other apps . He took the time to customer service him. I really appreciate that kind of Customer Service in today’s society. Thank you Ivan again.”
“Been T-Mobile customer for so long . Every time I come here Selena always greet me she always so helpful every time I come pay my phone bill I usually asked for Selena she so helpful polite .”
“Want to give a HUGE shout-out to Patrick Cagle for the time he took to get my mother in law all set with a new phone & accessories & transfer her apps from the old phone to the new phone!! Even with a bunch of us waiting out in front of the location before 10 am he was so laid back & welcoming & didn't make us feel rushed!! I'm hoping he gets noticed for EXCELLENT customer service since it's HARD to come by these days!!! Thank you again Patrick - keep up the GREAT work!! We will use this as our go to store going forward!!”
“My salesperson was extremely helpful and polite. I came in 30 mns before closing and she was able to get me switched over with a new phone in no time. I'm very happy with my phone and with boost.”
“Wanted to say thanks to Doug for doing me a solid yesterday. My phone drowned at sea while on vacation in Mexico. Doug was able to let me barrow a used phone from the store and insert my SIM card for me to receive text messages that I needed to verify my accounts. Able to make a claim to the insurance to get a replacement in 2 days! I appreciate Doug being patient with me with the whole process!!”
“Great experience. Very helpful staff. Highly recommend this particular location. My sales mobile expert was Noor Qazi . Very knowledgeable and took his time to explain plan and all benefits. Great job!!”
Open 24 hours
860 Remington Rd, Schaumburg
Internet Service Providers
“We moved our business over to Vinakom's fiber service at the beginning of 2023 and are saving a significant amount of money over our previous ISP. Service, speed, and up-time have all been rock solid. If you are looking for a competitive business ISP Vinakom is worth checking out.”
“After 5 phone calls with customer service and 2 visits to other T-Mobile locations I was helped by Mojahid. He was awesome and friendly. He ran into the sale issue with customer service as I had and was able to get my phone working again. I appreciate the time he took and made sure I could make calls before having me leave the store. Not many people go the extra mile and he did.”
“Jenni was excellent. She has helped us multiple times, always being patient and understanding. I enjoyed interacting with her throughout the whole process. We always appreciate Jenni's kindness and helpfulness.”
“It's such a great store. If anyone is looking for the perfect T-mobile experience, this is the place to go to. Very knowledgeable, and the workers always find a solution one way or another.”
“Thank you Alan for your great customer service highly recommended to go here.Very polite and definitely knows what he’s doing. Thank you for helping me set up my phone. Promote him to manger ???????????????? Metro”
“Thank you Jose for all help with upgrading me to my new phone. Jose is very knowledgeable, respectful and was patient with the whole process. I would highly recommend this store to anyone looking to upgrade their phone. Thank you and I will definitely do business here again.”
“The rep was really nice and helpful and great. I was charged twice as much for the phone as it cost on the website and the phone is not that great but that was NOT the rep's fault. People send me a text message and it sometimes doesn't show up for hours after they have sent it to me! It also froze up first day using it and I had to take the battery out and put it back in to get it to work properly. It is a SUMMIT FLIP phone.”
“We came in to upgrade a single phone, and Taya was very patient and did a great job answering all my questions. We ended up trading in two phones and she also told us about the Netflix and other promotions through Verizon.”
“The employees of this store helped me tremendously a few months ago. I was in need of a new phone & plan quickly and they not only helped me get it figured out but they stayed late to transfer all of the data from my old phone to the new one. Very grateful for their patience!”
“I was in yesterday to activate the new phone that I ordered through myverizon app. For some reason the phone was looking like non pay in their system. It took us 1.5 hours with Verizon 1-800# then fraud department. The lady whose name is ISA or Issa (Fraud department) who refused to give me her employee number or the last name was determined not to help even though I ordered the phone from them and obviously there was a mistake somewhere, someone from the company made. They treated this as a fraud case without telling me or other verizon staff in the shop what the reason was.Luckily Max and the location manager Cesar helped me solve the problem by exchanging the phone. I can’t thank them enough.”
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“Badass facility, one of the nicest datacenters I've seen. Onsite security, 24x7 escorting you to the datacenter, and or your customers - which is a plus. Upon entering you approach a locked/secure door at which point you pick up the phone, speak to the security onsite, they let you know verify who you are with a government-issued ID, then verify if you're permitted access at which point you're still in a secure lobby, and once granted access you're escorted and taken through a mantrap to your destination. It's clear Equinix dumped *millions and millions* into the facility. We are located in the newest build out on the first floor. All cages are bio-metric, cameras throughout, alarms should you have your cage door open for a duration (monitoring) also additional monitoring temp sensors throughout, humidity, etc. Awesome loading dock, both ramp available and dock. Showers within the facility, customer lounges you can rent which have pull out beds, etc. Definitely an awesome modernized facility.”