-
January 2024 by Sashi Nair
A nice hotel in it's size and it's closeness to Chicago ORD Airport , but there is lots to do in bringing up the standard of the Rooms which look very dated.It takes a very long time for hot water to come in the taps , this is a major issue to be looked into by the Management.
-
January 2024 by steven rotter
Dirty, nothing works or is closed.
-
January 2024 by Gregory Gregg
Nasty and smelly rooms. Visible mold. They need an update. This isn’t to holiday inn standards and norm. This place is a dump. Pay 20 bucks more somewhere else. Motel 6 or local motels are cleaner. Why can’t I add the photos showing the disgusting filth? IDPH should come by and inspect them.
-
January 2024 by Aracelia Valle
My flight had been canceled and we were offered by airline a stay at the Holiday Inn but it was disappointing once I reached out to get information about the shuttles pickup schedule...the front desk clerk was disrespectful when answering my question..it wasn't my fault if he was having a bad day or someone else made him upset I was only asking for shuttle service information ....Customer service is part of their job description so why have that kinda disrespectful tone ?? Disappointed with front desk person..(.late night shift)
-
January 2024 by V B
Please read reviews they are very accurate and they will save u money on not booking on this awful place…. Basically same experience no hot water, broken bed no ice, no vending machines working, no towels for pool and awful customer service , can’t believe they are open to be honest .. also promised a refund that they later
-
January 2024 by Mahesh Purama
Worst hotel I have ever stayed. No hot water, when complained, I was asked to run the tap for 10 mins, ran for 20 but it was still cold. Front desk said they will send maintenance guy but no one attended for more than an hour. Stay away. Worst service ever!!
-
January 2024 by Manuelni Gradjanin
The hotel is good it has everything you need it has fine rooms. But sadly it has bad staff. Stayed here for 4nights 2days i put sighn on the door for room service, and they were ignored. The next day, before i went out, i asked for room to restock with coffee towels and new bed sheets. And they replaced my towels with a few black hair on top of them, didn't get new coffee or bed sheet replaced.
-
January 2024 by Dayna Lein
There was no hot water the whole time. They let us check in without informing us the hot water was out. Manager said they'll give a refund but have to go thru booking service. Then they denied the refund. It's the lying and dishonesty. But what do they care if one couple doesn't go back. There's plenty more out there.
-
January 2024 by Gary Schneider
Booked this hotel to use up my points. Older facility. Could use a refresh. No hot water. Called front desk. After an hour, still no hot water. There are plenty of hotels in the area. Do yourself a favor and stay somewhere else.
-
January 2024 by Michelle Jolly
To start with a positive, the beds are very comfortable.Otherwise hopefully corporate sees this and loans them money to fix it up. In room 206.Halls have an excessive powder smell. Room smells like BOFront desk told us to run the water for 10-15 minutes to get hot water.The refrigerator doesn't really cool. No freezer for cold packs.Bath door is gross as it has major water damage on the bottom.Window seal is broken so all foggy.Shuttle bus only runs every hourMost furniture and carpet has stains.The sign in the room brags of customer service that if you forgot something ask. They have no plastic wear.Front desk person smokes at the front entry door after we left.Beverage vending is out of order and water fountain water is cloudy.
-
January 2024 by Iggy Pascal
The hotel itself is good ! Nice and clean room, but there is no WiFi! I mean , there is, but it’s the worst WiFi internet I’ve ever seen ! I couldn’t work, the WiFi it’s terrible! Has no speed to even download a Netflix movie , ! The only complaint from me ! The hotel itself is so cool ☝️?❤️
-
January 2024 by Ritesh Gupta
Rooms are good. Other than ok room and free parking, there is nothing good to talk about this place. Corridors smell of stuff people smoke, no breakfast, no coffee in common area. Overall, i may not book this again.
-
January 2024 by blake thompson
Invoices are constantly incorrect.
-
January 2024 by Natalie Pangburn
AVOID! This is a dreadful hotel. I can’t believe it calls itself a holiday inn. Run down and barely functional. Bed was ok and that’s about it. Nothing nearby to eat if you don’t have a car (the onsite restaurant closed an hour earlier than it was supposed to, at 9 on a Friday night).Two decent things - friendly staff and the fact they have toiletries for stranded passengers.If you want a lukewarm (let alone hot) shower or a halfway decent bed for your kid, definitely go to a different hotel!
-
January 2024 by James Oakley
Some things are broken and this place
