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February 2024 by Julia Bergenham
My experience with Great Northern Kitchen and Bath was fantastic. Amy was kind and helpful and went the extra mile to locate some hard-to-find light fixtures. We received the fixtures yesterday and I couldn't be happier!
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December 2023 by Jim Driscoll
GN and Amy are the best. Amy was recommended to us by two friends. We had a bathroom and kitchen remodeling project that we needed done. After initial consultations she put together some ideas. She let us take samples home and even sent us samples of things that she didn't have so we could see it. It only took one visit to the showroom to complete our choices. She personally delivered some items to us to help expedite the project. Amy worked well with our contractor to make things as efficient as possible. We had never done a remodel like this before and had no idea what to do or expect. She held our hand, answered our questions and made everything pretty seamless. We love our new kitchen and bath.
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June 2023 by Ja Mo
My experience with Great Northern Kitchen and Bath was outstanding! Customer Service responded very quickly and kindly to my questions before and after the purchase. Tracking for the order was readily available on the website and through emails sent to me. Every aspect of my purchase experience was great. I highly recommend Great Northern and they are now my first choice for my kitchen and bath needs.
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June 2023 by Barbara Fisher
I would like to thank Joe and Amy for the excellent service they provided when solving my bath faucet. The new Grohe faucet I ordered did not perform as it should have. Without hesitation, Joe ordered a new replacement which works perfectly.The best customer service!!
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November 2022 by Daina B.
We were having a hard time finding what we needed. I called and got a lovely woman on the phone who helped me that day! I just received the shipment and it's perfect! Way to give superior customer service! Thank you.
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November 2022 by Ben Wright
So this review is to say that I had an excellent experience with Great Northern Kitchen even though the initial product I bought (via Amazon) was awful. If you are buying a Moen faucent in their brushed gold finish I STRONGLY advise against it. We bought one and it turned almost copper within days. Moen told me I needed to put wax on it. Luckly, Amy, with GNK was amazing in facilitating a return and exchange for a Grohe faucet with the same finish that works better (and requires no wax) - thanks Amy and GNK - highly recommend them for customer service and having done the right thing!
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September 2022 by Donna Citrano
We bought a bathroom cabinet and sink from Great Northern. We had a very bad experience with another company and were very cautious this time around. We dealt with Amy and she was wonderful. She went way above and beyond in customer service. She made sure we got everything we wanted and that we were happy. Joe also helped us alot. We would recommend Great Northern and Amy and Joe to anyone looking to do a kitchen or bath!
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September 2022 by Cori Heines
GN Kitchen and Bath is a very reliable Company. I ordered an item and it came very fast and in perfect condition. Amy the sales and customer service contact is very helpful. She is very reliable and honest as well.
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June 2022 by Karen Lynn
Great Northern Kitchen & Bath , is a great company had the pleasure to work with Amy, she is wonderful my cabinets are beautiful bought one at store the other 2 ordered match perfectly as you can see in photos. It was a pleasure doing business with them. Thanks again, Karen
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May 2022 by Bob Feekin
I used Great Northern K & B to supply the cabinets for my DIY kitchen renovation. Amy was great at helping me avoid a lot of common pitfalls in my design. She provided very accurate renderings that really helped my wife visualize how the new kitchen would look. I also purchased the quartz counter tops and Amy arranged for a very professional contractor to do the measuring and installation. We are thrilled with our new kitchen.
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May 2022 by Valerie Yanez
An item we ordered, about $1000, came in damaged. We called, basically, they said they couldn't do anything about it. That the product color we ordered is being "discontinued" by Kohler. But they said they'd try. I called back a few times to get an update and haven't got an answer since. To me, seems like they're trying to avoid the situation. I don't like leaving bad reviews but Ugh! It's frustrating. Especially when we waited a month and half for this product. I mean we gotta make a living too. Hopefully next time someone else (we won't be ordering from here agian) has this same issue they'll resolve it better.
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May 2022 by Peggy Griffin
I would avoid this company. I ordered a hansgrohe shower trim online via Amazon. By the time my plumber was available to install it, I realized they had sent the wrong item, but I was past the 30-day return window. When I inquired about returning it, they told me that "All items that are shipped are inspected, and our records show that we sent the product you ordered." That is simply not true because the item I received was not the one I ordered. I take responsibility for my delay in trying to return it. I was dealing with a family emergency at the time. I was hoping for some decency and understanding, but that is not how they responded. These people are dishonest. Do not order from them.
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April 2022 by Peggy G.
I would avoid this company. They lie. I ordered a hansgrohe shower trim online via Amazon. By the time my plumber was available to install it, I realized they had sent the wrong item, but I was past the 30-day return window. When I inquired about returning it, they told me that "All items that are shipped are inspected, and our records show that we sent the product you ordered." That is simply not true because the item I received was not the one I ordered. I take responsibility for my delay in trying to return it. I was dealing with a family emergency at the time. I was hoping for some decency and understanding, but that is not how they operate. These people are dishonest. Do not order from them.
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March 2022 by Ben Andre
I own a plumbing company in California (Bay Ridge Plumbing) and have been ordering appliances and fixtures from all over the country. In the 10 years I’ve been doing this I’ve never had a better experience with any supplier than I’ve had with GN kitchen and bath. They are consistent with there prices upfront and communicative. There costumer service is amazing and I wish they had one in the Bay Area. I can’t recommend them enough! Thanks Jo!
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January 2022 by Tom Faure
Ordering the vanity was easy (not complicated). Amy from customer support was extremely helpful to answer my questions and get detailed updates from Bertch (the vanity manufacturer). In addition she was able to provide me with color samples of the cabinet and quartz countertop. She is a role model for what customer support should be. I would use Great Northern Kitchen and Bath again without hesitation.
