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December 2023 by Deb G.
The Manager rectified the situation, and advised that no money is ever needed up front. She was able to refund the money when the floor services were not utilized. My floor needed prep work, that they did not offer. I would use them for another project in the future.
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July 2023 by David Price
Very pleasant & efficient!
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January 2023 by Jim C.
Zero customer service. Employees in aisles don't make eye contact so they don't have to answer questions. One Check out station open in the whole store. Hate doing self checkout. Rather pay more at Ace hardware.
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August 2022 by Richie Diaz
Very happy with there service
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July 2022 by Bmarie J.
Fast order and pick up! Much appreciated! All employees are real helpful. Thanks for training them so well! Elk Grove citizens love the great service!
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March 2022 by Sam Idrees
I was there last Friday and I got really good customer service.
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June 2021 by BB B.
6/2021 Very nice. Don't get here very often. The staff was helpful and smiled. I like that. Keep it up team! 2018 Nice clean place. Staff was helpful and friendly. Found what I needed as usual. Good place.
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April 2021 by Jayden B.
I have never been to a hardware store before that is more organized than Home depot. You can find here everything you need for home remodeling. Great selection of paint colors and good quality which is very important. They have samples of all the products they sell. Staff is always helpful and knowledgeable here. Best hardware store.
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April 2021 by Oliver H.
Yes, home depot has its worst reviews for the past years since most people complain about its customer service or delivery deadlines. But as a contractor, I can highly appreciate home depot because they have high-quality material for a cheaper price. They sell well-known tool brands like Husky, RIDGID, and Ryobi proved by thousands of happy customers such as myself. The staff is not rude at all infact they provide enough assistance from the recommending highest to lowest price and different quality of the brands. Their employee knows about helpful information of their products for better choice. Entering their store has its good ambiance. It is clean and organized easy to navigate different aisle in the store. I always have good deals in home depot since I can choose several brands with varying price tags. The staffs are all wearing a mask, but some customers don't follow these protocols. They are very professional in delivering the materials and don't take that long. Besides the negative reviews, I think the store is great and needs a little appreciation. They need to consider adding an improvement in their customer services. I highly recommend buying in this store they are doing just fine I guarantee.
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January 2021 by Liz F.
This location left me feeling ticked off. Ordered an item online that required assembly. They emailed to say my order was ready about an hour later. Suspicious that this seemed ready so fast I called to verify my order was actually ready. The CS agent said it was. I went to the store to find out she was wrong. The order was NOT ready. Why lie? I called for that specific reason. Then they promise to have it for me the next morning. The next day it starts getting late with no word from them so I call them up and the manager says "we don't do assembly on Thursday". This location is absolutely unreliable. Can't produce on their commitments.
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December 2020 by Nate Compton
DO NOT BUY FLOORS FROM THEM, THEY HIRE A WORTHLESS COMPANY TO DO THE INSTALLATION. JERKS SHOWED UP AND PULLED OUR CARPET THEN DISAPPEARED , it took us 2 hours for the installation companyGS Floor Design to call back and say they couldn’t do the installation and we should stay with carpet. THEY TOOK THE CARPET OUT!! WTF. Went to the store to get a refund and was told “they will have someone call you back”. They never did worst experience of my life,
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September 2020 by Debby Abbott
Great staff. I needed a simple, inexpensive purchase and was treated like a business person with a $1000 purchase. I’m very grateful!
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July 2020 by Mel C.
We've been able to find, just about everything we've needed, especially during these COVID-19 times. The aisle with cleaning supplies has been a little light, but most things we came for were available. I find that timing is everything. We came in for wood to repair our fence and they were out of the size we needed but told us to check back on Thursdays. Masks are required, but we did pass a couple customers without a mask. But, with the long and wide aisles at Home Depot, it's pretty easy to distance yourself from others. Pretty helpful and friendly staff here once you find someone who can help you with questions or finding a particular aisle.
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December 2019 by John W.
This is the worst Home Depot I've ever been in, nationwide. They have a pitifully tiny tool section. In the single aisle of tools they have I could not even find a set of hex keys. As you browse the tools a display unit beeps at you that flashes "Recording In Progress", and shows an image of a sad man sitting in a remote room watching you. As an honest customer of Home Depot, Menards, Lowe's, Farm and Fleet etc, I have no patience for such BS. This management tarnishes the brand.
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March 2019 by Renee Calzaretta
Huge variety to chose from!