Department Stores in Elk Grove Village, IL

“This Ross has great customer service!!!

After 2 Rosses didn't accept my return stating that my receipt didn't scan (even though it was perfectly readable), I came to this Ross and the store manager Dan was able to complete it without any problems. I was quite frustrated that other managers claimed "nothing could be done" when a perfectly fine receipt not scanning is not a fault of my own.

Dan was courteous, didn't question the receipt scanning and simply stated that he could override it, making it a pleasant experience after I had driven around looking for other Rosses. He was the only manager today who I felt actually followed the correct Ross policy of accepting returns with a receipt. I will definitely be returning to this Ross.

The associate I spoke to on the phone was also very kind and helpful.

This place actually *wants* to accomodate you as a customer.

I was quite thankful to Dan today for taking the extra time to listen and help me out- not just turn me away and blame the scanner for me not getting the refund I was entitled to.”

“There is nothing you cannot get here. The only place where we go every week to ensure we are never out of resources. The price is very competitive and you can't get anywhere cheaper.”

“I shop at this Walmart every week at least once and often more. I have always found the store clean, the staff very helpful and the food fresh. The check out people are very efficient and when I use the self checkout, there is always someone there to help.”

“This is one of my regular stores to go when I need something so I can say I am here at least once a week if not more.Nice, big Walmart with huge selection. Probably the biggest one in the area with the most products and best selection. Is always clean and tidy whenever I've visited, staff is typically helpful and friendly (not that I've needed much). Has lots of self checkout and even ones with the full belt if you have a full order to get through, makes it super easy. Definitely seems like corporate takes the best care of this Walmart, always has the nicest and newest stuff to offer.Overall I really enjoying coming to this location because it is clean, always restocked and well organized so that things are easy to find.I wanted to say that since they have put in self checkout registers my experience has really been wonderful. The lines go by so much faster and if you need help using self check out there is always some there to help you. Another really great aspect is the pick up option which they offer. When you enter the store there will be a sign stating that the pick up center is in the back of the store and once you get there it is a big orange entrance.Have always considered this the best Walmart in my area, just wish it were closer to me.”