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October 2023 by Dylan Hicks
I’m only giving them two stars because Kristen has been helpful from start to finish. The ONE mover was a decent guy. But when we got to our destination we noticed a lot of broken items and missing items. I don’t mind the missing items. They were nothing sentimental or super expensive and obviously someone else needed it more than me. But the 70 inch tv we have had a piece of cardboard on the screen and shrink wrap around it. It was bound to break. I even asked the driver if that was safe and he said “oh yeah it’ll be fine”. We finally finished unpacking and organizing and are finding more things broken. Which is fine I guess but here comes the best part. The first claim I filed (there will be one more) was more than a month ago for over $800 worth of damages and I keep getting told the system is down, it’s been hacked, we’ll mail you a check. Please charter TSP, fix your claims department. The military should probably not use you all anymore because service members stuff gets broken and you don’t give a damn to fix it in a timely manner.
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July 2023 by Thomas Ross
Movers were friendly and honored my request of an early ship date from GAtoFL. Upon arrival to new location that's when things began to unravel, some items were lost and I wasn't too worried because I was bringing my most important items with me.They broke my TV and told me I should be able to file a claim. It's been weeks and I'm not getting any feedback. Kristen is the only person that has been at least replying back to me but she can't help reimburse me.
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October 2022 by J Miller
Worst Military move so far!!! Charter lied to me, refused to unpack, broke items, damaged my floors and has been completely rude and unprofessional! Stay away!!!
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August 2022 by Jessica Jamtaas
The moving crew was very professional and worked hard. They set everything up how I requested, and were friendly as well
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July 2022 by Chris H
Charter Transportation was grate they were timely and my move was pleasant. They really took care of my items and I was pleased to see that there was minimal damages. They were efficient, professional, and an amazing team. I cannot recommend them enough.
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July 2022 by Kim M
Beware! This is company does not assist military members and should not be used by anyone. They are very unprofessional. They contacted me upon notice the military awarded them the contract. However, when issues arose, they would not return my calls or messages. Melinda was supposed to be my coordinator and she would never call me back. It's funny because the office tenant would always answer and say she's either busy or take a message. She even attempted to assist me because of Melinda ghosting me.The major issue with Charter besides being ghosted was they subcontracted my move out to Action Mobility. That company is unethical and lies. Their truck broke down in front of my house and left transmission fluid all over the place and there are multiple items broken. In addition, they (Charter and Action Mobility) promised me a delivery timeframe of my stuff. It was delivered 1 week late.I would never use either company ever again. This was my 14th move cross country and the only one with issues. There are too many good moving companies out there to use these.
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January 2022 by Hayden Barnes
The incompetence of this organization is laughable. They are not willing to accept any responsibility for mistakes made on their part. If you are a service member and have to deal with this company, I'm sorry and I wish you the best of luck.
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November 2021 by Conni Kim
Charter Transportation was amazing with my move. They really took care of my items and I was pleased to see that there was minimal damages. They were efficient, professional, and an amazing team. I cannot recommend them enough.
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November 2021 by kimberlynasfell
They showed up on time and worked non-stop. I was so impressed and would definitely use them again. All of the workers were friendly and professional.
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November 2021 by Namiah Joseph
Very fast and efficient. Professional and easy going customer service. Truly a blessing!
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October 2021 by John McPeak
We have moved many times beginning with an Army career in 1984. This was probably our best overall moving experience. The moving crews on both ends were especially good -- a shout out to Mario and Ray -- great drivers and packers. There was some frustration with the bureaucracy aspect of the move, but it was minor compared to the overall experience. Nice job to Charter Transportation!!
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August 2021 by Mrs H.
customer service sucks staff doesn't listen such as rosie!! we've been in the military for 25 years this has been the worst moving company!!
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July 2021 by Bailee Hart
terrible company. They lack clear communication, never answer the phones, and lost a $900 mattress and failed to honor the reimbursement claim through their unethical claims system. It would’ve involved A LOT less time and mental energy to just physically have moved the household goods ourself across the country. Do not recommend using them if you can avoid it!
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July 2021 by Julee Beck
Our items were picked up 6/10 with a date of no later than 6/24 to be delivered. Still no items. Every time we call or email for an update no one responds. Very unprofessional.
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June 2021 by Troy RM
Services were quick and on time. If I had to transport another vehicle I would use them for sure.
