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November 2023 by Brandi Pedraza
BE CAREFUL. Worst service I have ever received. We were really looking into a new truck here however they clearly do not want a sale. They wanted to give us 10,000 below what our truck was worth on KBB. They flat out told us “we do not want that truck, we don’t want to deal with it.” All because it was driven in Canada. (Our truck is only 2 years old it would not have been garbage to them.) They have no clue what they are doing. We went to two other Chevys after this and they both said the right KBB price. They also decided to pull our credit KNOWING they were not going to help us. WOW. After driving 2 hours there and back that is not ok. —— as stated below, he says I got ripped off but we bought add ons like paint protection and under body coating to make it above value, just because we bought stuff doesn’t mean we got ripped off. Also he forgot to comment about why other chevys even right next to him would give us the KBB price and they wouldn’t! We do have a warranty also. They do not know their info.
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November 2023 by caitlin stanton
I had an absolutely excellent experience at Castle North! My sales rep, Damien was incredibly knowledgeable and super friendly. The finance and management team kept that same vibe throughout my purchase. I highly recommend Castle North for your next car purchase!
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November 2023 by Antonio Quaranta
We bought a 2024 Trax from this dealership last month. Best car buying experience ever. Everyone we spoke to was very welcoming. Mike Pirozzoli and Fabian Guercio were excellent to work with. They were both honest and transparent with us from beginning to end. These guys truly care about their customers.
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November 2023 by Anthony Tracey
Mike Pirozzoli,I wanted to express my deepest gratitude for your exceptional professionalism and outstanding personality throughout the process of purchasing my vehicles. Your dedication to making the experience as smooth as possible truly made a difference. Thank you for going above and beyond. I look forward to working with you again.Tony Tracey
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October 2023 by Eric Aranas
Overall, Castle did a good job on my vehicle in regards to repair.However, the scheduling system is flawed.I went online to schedule the service early morning hoping to get my vehicle repaired later that day.As the day progressed, no one contacted me about the status of my vehicle. Just a text earlier stating that someone would keep me posted.Finally, I contacted the service department myself because it is late in the afternoon.I was told that they did not have time to get to my vehicle and would be next in line for tomorrow even though I scheduled it ahead of time.Therefore, the online scheduling should be monitored on a consistent basis regarding how many vehicles were scheduled for the open dates that they claim available.My vehicle were at the service place for 3 days, interrupting my planned schedule.
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October 2023 by Jami Klitzman
John Lee took great care of me and answered all of my questions leading up to the purchase of my new vehicle. He kept me up to date from the time my order was placed, vehicle produced, vehicle shipped, and delivery to the dealership. This is my 4th vehicle that I have purchased from this location and the staff has always been great to me. I would highly recommend anyone that is in the market for a new or used vehicle to contact John at Castle Chevrolet North.
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October 2023 by Angelica Nunez
Zach the service manager is the best, this dealership is in fact the best around and I have been too many many many Chevy dealers. Believe me when I tell you you won’t be disappointed if you go here, trust the person who has been to about 8 different Chevy dealers and never has anyone made me feel for comfortable, heard, truthful, honest. Come here for all your needs I guarantee you won’t be disappointed
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October 2023 by Lynn R.
The service and parts dept went out of their way to help us get our car fixed so we didn't have to cancel our road trip. Zach the service director was outstanding in overseeing our repair. I would highly recommend Castle Chevrolet if you are looking to get your car serviced.
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September 2023 by John Okulanis
It's a shame it came back for service for the break job that wasn't done right, the first time. That said Mark in service is outstanding to work with. He never has a bias point of view. And just wants to get the job done right. Someone like Mark Dunlap will definitely keep me coming back again.
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September 2023 by Robert Abbott
Service Rep Zach did well scheduling my appointment and then checking me in and out. Corvette Tech Andy took the time to meet with me before my service. Manager Zach accepted my online coupon. I would recommend Castle Chevy for your Corvette service needs.
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August 2023 by CHRISTINE GODUTO
I didn't understand when the salesman said the car was not available. He took us out in a similiar vehicle but I wanted the power seats for ease of use. All of a sudden the car not available was for sale and we bought that one while there was two other customers trying to buy the same car we bought. I guess it is first come first earned. The manager really was a bigger help then the salesman. He knew what my needs were and got me there the best way. I was also shocked at the interest rates I never bought a car with such high interest rate 8%in my life.
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August 2023 by Kelly Talty
Fabian and Mauricio were awesome.. got me in the truck I wanted in just a few short hours! They were helpful, polite and respectful and as a single female buyer that really meant a lot! Would definitely recommend!
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August 2023 by Kevin Sipple
Brian and the entire service team went above and beyond on my most recent service visit. He listened to my concerns and addressed each issue independently. Every open issue was resolved in a timely manner. As important as my truck is to me and the way my income is derived I could not have had a better experience on this latest visit at Castle North.
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August 2023 by David Mehl
Great purchase experience at Castle North. No haggling over the price and they were very honest about my trade-in, explaining the problem I had with it and what they could and could not do for me. My salesman, Pat, was very patient with me as I figured out how to handle my trade and made the purchase process very easy. Thank you for a great experience.
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July 2023 by Lou Ann Jenkinson
John L is so great to work with. Helps you find the right vehicle. My family has bought multiple vehicles over the years and it is always a great experience. Castle North is a great place.