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October 2023 by Mr Professor
I scheduled an appointment for a new account Two weeks prior. When I called banker to confirm an appointment. Manger or teller keep hanging up my phone and they finally answered and said my appointment got canceled because manager have to leave early for some reason. Very poor customer service. I would not recommend this bank. Very unpleasant experience. I rather give my business to another reputable bank.
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October 2023 by Mrs Bee
Manager canceled my two weeks prior appointment appointment at very last moment. She did not even notify me. Very unpleasant experience. Also that's for opening a new account. Not recommending this branch. Poor customer service.
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December 2021 by ARPAN PATEL
One lady banker he know the wire transfer and everything the service is not good
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April 2021 by Michael Hudec
Teller was friendly and service was thorough and fast.
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March 2021 by Caroline Spiotto
For the most part, this branch of US Bank is pretty good. Amanda Crawford, one of the personal bankers, responds to customer requests in a timely and courteous manner. Iris, one of the other personal bankers, is young, inexperienced and a busy body. Peggy is rude and obnoxious and constantly interrupts. Also, they need to add more staff because sometimes when you call there, the phone rings and rings and no one answers it.The really great part about US Bank is their social media customer service support team based on the west coast. Chris, one of their staff, reached out to me the other day based on my review. She was courteous, professional and very kind. A couple of days later, she followed up by phone with me to make sure that Amanda Crawford had followed through on getting me my final refund as my accounts were closed.US Bank is an excellent choice - just stay away from the branch on West Main Street in West Dundee, IL.
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November 2020 by Peter Sayarath
Smooth trasaction, located within Meijer
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October 2020 by Keith Newsome
We were able to accomplish what we went there to do. No waiting. Nothing special.
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November 2019 by Denys Korol
Sent money abroad from this location two times. Both times there were issues with receiving money from my usbank checking account on the other end. This branch (as well as the bank overall) is not a reliable financial partner that partners with another shady company western union.
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June 2019 by Lateesha A.
Don't open a loan with them!! They have no idea what they are doing and they don't seem to care about you. I plan to close my checking account and credit card with them ASAP. Maybe it's just this branch and not all US banks, but either way, if you go to the Meijer branch only use the atm.
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October 2018 by Diane Novak
I love my Us Bank branch in Elgin. Extremely courteous bankers that are very helpful. Phil is a top notch human being who treats everyone with so much respect and dignity. He goes above and beyond every day.
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February 2017 by Lisa S.
Stay away from...horrible customer service. They make a mistake on their end and not enforce policies for 15 years. Decide to when to enforce policies when they feel fit. Accepted my deposit then rejected it 14 days after deposit. No phone calls, no notification. I cannot wait to pull my money out of a bank that forgets how to handle people!!!!!
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July 2016 by Dawn Flowers
I love my us bank. They have been fabulous, curtious , respectful, and handles all you problems immediately. I have been a customer for years and never had any issues with security of my account or cards. I recommend them to everyone. 5 stars across the board. Thank you us bank
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July 2015 by Matt F.
Won't cash a check from cabelas with there bank. Says I need to call the number. Told her she had done it before and she claims she doesn't have a number. Well if you don't how the hell do i? Just laziness at this location should've just went to my bank
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July 2014 by Kari Frantz
FYI...went to bank at 4:45 pm today (Saturday)...only to find that the hours listed here and the store hours DO NOT MATCH....it closed at 4 pm :(
