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October 2023 by Vlada Josipovic
Great service
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March 2023 by Alejandro Brito-Lara
This is the third time I write this twice I deleted because I was still little unhappy but here it is I walked in the store to rent a dolly there was a Indian guy so rude when I said hello he told me shhhhhh I’m on the phone so I waited after 30 mins of questions I said why is so hard to rent a f&$@ dolly he said go somewhere else. If you want to save the aggravations go somewhere else don’t go here I repeat do not go here
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September 2022 by Off The Spin
Horrible service I've been renting from U-Haul for a very long time U-Haul is an excellent company but unfortunately this dealer location has horrible service I went there to rent a trailer and the owner wanted me to buy an elephant statue and on top of all that they rented the trailer which I booked out to somebody else.
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September 2022 by INAM KHAN
Horrible service and experience the store is very messy and clustered the guy behind the counter can barely speak English, I reserved a trailer got there and they didn't have it.
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September 2022 by Al Falah Travel
The Man behind the counter was extremely rude he had a very disrespectful tone while talking, will never go there again.
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July 2022 by Jasmina Jankova
Very bad experience with this place,I returned the trailer a day before around 6pm and charged me for one more day, I told him I returned the trailer around 6pm and he said no mam you returned 10 to 15 min ago today, so just to charged me more, shame on the guy who works there or owns the place. Very disappointed.never again going there
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April 2022 by Barry Lawler
It went very smooth and the truck was very clean.
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January 2022 by Jeffrey Hadaway
Very customer driven. They care . My rental was warmed up this morning ,clean and ready to go . Paperwork was a breeze. Just wish they had I - pass. Definitely recommend this store
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March 2021 by Dr Lee
Bad customer service
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February 2021 by Alyssa Zipparro
Truck was covered in snow upon arrival. Lot hadn’t been plowed so it took putting a box from the dumpster in front of the back wheels to get it out. Latch and door were frozen shut. Understand that owners can’t control the weather but when they know there’s a pickup the least they can do it have a truck ready and able to move for pickup especially when reserved days ahead of time.
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December 2020 by Mark Parrish
They guy that runs this Lil spit is pretty nice but very strict about uhaul rules. Only had an issue once trying to rent a trailer with my 4runner. But other than that it's uhaul. Get insurance for anything with wheels. Never EVER bother with insurance at their storage. They use repwest and they are hands down THE WORST COMPANY I'VE EVER DEALT WITH. Denied a legit claim when their unit failed to keep my stuff dry. See previous review on them. But as for this location haven't had many troubles
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December 2020 by Nina Marie
The person working behind the counter has the worse customer service skills. I won’t be returning to this location.
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December 2020 by Jay Dave
Good service
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November 2020 by Daniel Ploesser
Absolutely horrible! Customer service will move your reservation out west past sycamore the morning of your pickup! Avoid using Uhaul!
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September 2020 by Miriam Forero
Costumer service is horrible. Representative was rude when giving a “courtesy call”. He yelled at us and nearly used profanity, even hung up. As a Military family we have plenty experience with uhaul services. I find it hard to believe that this individual was so rude and not understanding of special circumstances. Our trailer was returned late (1 hour late to be exact) due to a tornado warning in the area that delayed our travels. We paid the late fees and followed through with our contract. I suggest that uhaul retrains individuals on how to be kind to costumers, specially if all fees are paid and there are circumstances that are clearly out of the renter’s control. Unfortunately, we will not be using this location for our services. We were able to find another location that was more than understanding. Bless your heart to this individual who clearly needs some additional training.
