The Fitness Connection is an industry leader in the Chicagoland area, providing exemplary product knowledge, a full range of services, and unparalleled customer support to build and maintain ideal fitness centers. Reviews highlight that their customer service is great, incredible, and understanding, with crews described as patient, thorough, and knowledgeable. They respond immediately to service issues and are very good at handling maintenance, moves, and troubleshooting equipment in a timely manner. Customers report great experiences, noting the crew is always happy to help and ensures everything is good to go. Many state they will definitely be returning for future needs and additions.
The Fitness Connection are professional, they work as a team with my staff and myself, they give great descriptions of what is going on and great incite of what is needed!
March 2024
Patrick responded immediately to a warranty-parts service issue and had a tech out as soon as parts came in.Mike, the service tech, was very good—fixed treadmill in a timely manner, showed where previous installer had made some mistakes.
December 2023
We had Mike from The Fitness Connection come out to our Snap Fitness gym to troubleshoot a treadmill. He was thorough and knowledgeable and explained everything he was doing so we could understand. We will be using The Fitness Connection for our future needs. Thank you for a great experience!
