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November 2023 by Terry Altman
Very unfriendly they speak when you walk into bank but if they see you outside by the door they don't even acknowledge you those kind of people I have no use for they think they're above everybody all they are is just slippers in the bank
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May 2023 by Nicholas Seidel
After meeting meeting more challenges and obstacles than I care to describe, I had my issue resolved by a banker at this branch named Somayya Ali. While this may have been a policy issue with PNC, involving the retrieval of documents, Somayya moved heaven and earth to make sure my family was taken care of. She is a true asset to he bank on Randall Road. If you choose to bank with PNC, and you are in the area, I could not recommend selecting Somayya as your personal banker enough. She is knowledgeable, she cares, and she will go above and beyond to make sure her customers' needs are met. All five stars for this bank belong directly to Somayya. She most definitely deserves it.
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November 2022 by Azizbek Gapurov
No live cashiers, and their AI cashiers keep rebooting during the working hours or very busy. Time to change Bank
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October 2022 by Albert Villalobos
In my 23 years of having bank accounts this is the only one that has ever given me problems. They make up rules only for this branch. I’ve left unable to complete my transaction and sent to Larkin atleast 5 times. Today on Oct 1, I discovered their newest rule for this location ONLY. As I walked in I was stopped from entering. A person told me I had to use the atm or go to Larkin. That’s right, you can’t go into the bank. So why are the doors even unlocked?The reason for going to see a teller was to withdraw an amount greater than the atm limit of $500 and to not disrupt my ability to use my debit card due to withdrawal limits. This person is basically a bouncer. If you agree that this is crazy please consider complaining to corporate.
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October 2022 by Christopher Geimer
I went to this branch to close my deceased mothers account,Banker Somayya Ali filed a small estate affidavit. It came back denied. She showed me that there was missing information. Once I went to another pnc location I found out she did not fax the entire affidavit. I would not waste my time at this branch. There is no accountability here.
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May 2021 by Mike Varese
Have to take a shot at the customer service policy. While the folks are generally friendly, notary services are limited only to serve their interests. As a long-standing depositor I found this policy a bit selfish, inconvenient and possibly manipulative when many banks do in fact notarize. I was sent elsewhere to have a simple government document notarized when they could have easily done it. Just a bit silly to me....
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April 2021 by Calisa Walker
PNC contacted me \\u0026 said if nobody contacts them \\u0026 complain about How Rude The Branch Manager is to their customers they won't know to take action! Jodi Simmons has business commutation issues... \\u0026 I was able to explain in details my truck incident \\u0026 hope they contact her About how to treat PNC customers..
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February 2020 by David Z
PNC bank recently decided to wage war on technology and thus the younger generation and the future in general. Unless you are old school and only write checks and don’t mind PNC refusing to let you access you money any other way than with their paid services then find another bank. I reiterate PNC does not allow and actively blocks any and ALL 3rd party services from connecting to your account. No venmo, no pay pal, no crypto, none of that. They have Zelle built in and limit to $1k per day with no way to increase. It’s a war they cannot and will not win. It’s desperate and pathetic.
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August 2019 by Joseph Karkusiewicz
Branch manager extremely rude to me every time I go there. I was there a few months ago and was kept waiting for a banker. After waiting for over an hour I was told that they'll take my name and phone number and call me back to answer questions. After waiting over 48 hours I stopped off to find out why nobody EVER called me back and all I ever got was "I'm sorry". I now pass'. this branch up while slowly driving by there location giving them the "BIRD." They deserve it.
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August 2019 by Joel Perez
Don't have equipment ready to print debit cards when needed even after customer service verified they had one
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June 2019 by Angel Rivera
Great first experience opening my first own Checking and Savings account.
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March 2019 by Maura Contreras
Went to this branch to go sign up for a credit card and Jodi Simmons the VP of the branch helped me. BIG MISTAKE! She helped me fill out the credit card information and told me she would send it in and I would receive word in the mail 2-3 weeks. I went January 21st and I still hadn't gotten anything up to this day. So I can't the customer service hotline and turns out she didn't even send it in the mail. I have no idea what she did with my application but I would NOT recommend going to talk to her. She is the worst!
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July 2018 by Angela Ferreri
We have been banking with PNC for a long time now and never any issues except a little more than a month ago I contacted the loan dept regarding getting pre-approved for a home loan, first time home buyer. Spoke with a guy and sent him everything he said was required. A little over a month goes by and I never heard anything from him, at all. All of a sudden our credit gets ran and he contacts me last week asking for paperwork. Which by the way was sent to him the first time. Why contact me over a month later? Unfortunately we went with a private mortgage company, got pre-approved right away and have already been looking at houses. I love PNC as a bank but some of the customer service is horrible.
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July 2018 by Eddy Chavez
Horrible service. I went to get a new replacement card, a 3 minute transaction took more than 1 hour with no good results, never received an apology from the manager or the staff, they sent me home without a card or an explanation.
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May 2018 by Claudia V
The bank it's great but the costumer service is horrible, the manager needs to train the employees to be more nicer and respectful to their costumers. Jodi Simmons was so rude, I greeted her and ask her a simple question and she just told me “ just wait, I'm busy ok? take a seat†in such a rude tone, and makings this awful face to me.. I couldn't believed it. By the way I'm latina and she didn't treat the other costumers like that.