-
January 2024 by Carol Adams
My experience with Dustin and Luis at the Elgin Pep Boys on Summit Street was astounding! They are the most honest and kind mechanics out there. I went in for a brake job and during the pre-inspection they found far more problems than I expected and suggested the repairs were not worth the value of the car. I have a new car and will continue to return for future work. Highly highly recommended!!?
-
January 2024 by Stanislav Vulovic
We bring 3 family vehicles here for servicing, including maintenance and tires. Over the years, we have established trust with Luis Fuentes. He is reliable, thorough, honest, and extremely pleasant every time we come. With every oil change, they do a complete inspection to identify and prevent major issues. Thank you to the entire team for always taking such great care of our vehicles!
-
January 2024 by Diana Almaguer
I called 1-1-24 to get my vehicle headlight bulb replaced. For 1 low beam they quoted me $280 with part & labor. They said it would take over an hour. I went to Blains F&F and got 2 low beams done in half an hour for $44 . The person who answered the phone at Pep boys was very nice but their prices were too expensive for me
-
January 2024 by Ronald Mitchell
I absolutely recommend this Pep Boys for any service your vehicle may need. The manager Luis is excellent, he is extremely knowledgeable and takes the time to explain in detail what service is being performed. There are no attempts to upsale unnecessary services or products. I have had 3 encounters in the past 18 months and have felt very well served ?
-
January 2024 by Reed McCann
Excellent. Will show you what is needed. Glad to have a place that will take you into the shop and talk to you about your car.
-
January 2024 by Monique Golden-Garcia
I needed a tire replacement on Christmas Eve and they were available, friendly, and the tire replacement was at a fair price.They also offered me a free inspection without being pushy. The establishment was clean and the music playing while I waited was great ( Bradley Marshall ) Ed Sheeran Jr.
-
January 2024 by Marisa Walker
Always great service at this location!
-
December 2023 by Tanya Villafane
Dustin and Pete were amazing! Called in and the energy and helpfulness exceeded my expectations. Went to Walmart initially since I was right there in the parking lot when my car didn’t start and they said it wasn’t my battery nor alternator and that it was my starter then went to go and get a second opinion. I usually go to the Pepboys in Schaumburg but moved closer to the Elgin location. Came and checked with the Elgin locations and they checked and came to a conclusion that it was the battery. Faulty cell. They saved me. In and out within an hour. Highly recommend the Elgin Pepboys. They know what they’re doing. Thankful.
-
December 2023 by Dave F.
Be careful when dealing with Dustin at this location! Took my wife's car in for service and to address an issue with the front left wheel. My wife was hearing some kind of noise! Not only did Dustin try to sell me four new tires and an alignment that I don't need but he told me that my wife's car was fine and it was safe for her to drive. Thanksgiving day while driving to Wisconsin, we encountered major issues with the front left wheel. We had one lug nut stud break off and we lost 2 lug nuts on the highway doing nearly 75mph, nearly causing us to get into an accident! Needless to say we had to call AAA to come out. Really disappointed with Dustin! Reached out to Pep boys and haven't heard back from their corporate office! Unacceptable!
-
December 2023 by Frank Merhaut
They had the tires I wanted and they installed them in a very reasonable time. They answered all my questions in a very polite manner. Recommend to all but make sure you get a appointment.
-
November 2023 by Chris Martin
Went in for an alignment. Had my drop off at 3pm and when I got there I was told that all the mechanics were going on lunch. This was on a Saturday and they closed at 6, I thought it was strange that all the mechanics were taking their hour lunch so close to closing time but I didn’t think anything of it. After I dropped my car off about an hour later, I get a call saying the alignment couldn’t be done because my car was missing it’s “jam nuts” and that they couldn’t do anything. I picked up my car and took it to the mechanic that replaced some of the parts and he physically showed me the “missing” jam nuts. Not really sure what to make of this location.
-
September 2023 by Antonia Yenser
We were traveling through Illinois and had a tire emergency. The staff at Pep Boys were so fantastic and were able to fit me in as they were closing. I'll forever be grateful for the kindness and help they showed us!
-
September 2023 by Joshua Ruble
Stopped in for an alignment and was immediately told that online appointments were drop off only and the car wouldn't be ready until 5. No greeting from Frank AT ALL. No, Hello, hi, how are you today, how can I help you. Zero customer service. Then proceeded telling me that an alignment wasn't what I needed after asking me NO questions. I told him what was going on and he said in a condescending way that they need to look at suspension parts which would cost $40. I would have been fine paying for that and whatever else if I felt even remotely welcomed upon my arrival. Just seemed like FRANK didn't feel like working or talking to customers today. So because of Frank and his lack of customer service skills Pep Boys will not be getting any money from me today or in the future.
-
September 2023 by Tommy Campnell
Fantastic and speedy service every time! Luis always takes care of me. I really appreciate his HONESTY. Thanks for saving the day!
-
September 2023 by KATHLEEN GARTNER
I had a tire problem. Took to Pep Boy. They said I had a nail but it was in a place that could not be repaired. They do not carry the tire I need. They were honest and did not charge me for the time. I appreciate the honesty.