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October 2023 by Jiahui Chen
The most DISGUSTING and heartless customer service I have ever experienced. My twin 4 year olds and I spent time folding and boxing up the clothes neatly just to drive 40 minutes to drop it off. When we got there, the shop was empty and the workers were just standing around. My two 4 year old twin daughters walked in holding the small boxes in their arms and the staff pretty mych immediately rejected us and told us they were "too busy" and had too many items to go through already. We had two very small boxes of high quality clothes and I expressed to them we had driven 40 minutes just to drop it off. They did not care and turned us away. If it were just me, fine, but they rejected my 4 year old daughters to their faces and didn't care that we drove 40 minutes. They didn't feel bad at all turning my 4 year olds away. Completely heartless people. Last time, I sold them 8 PAIRS of shoes that were worn probably once or twice at most and only received $23 in total for them. Don't sell to them. Donating is better than selling to these people. Don't go here.
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September 2023 by Ana P
Never had a bad experience, I LOVE everything about this store. There clean organized prices are great with sometimes having discounts. When you buy stuff it accumulates to getting 20% off your purchase. Have found lots of season clothes for my 3 and 18 month old at great prices
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August 2023 by ashleigh buchanan
I will never go here again after being spoken to so rudely by who i found out to be the manager. I was so unwelcome from the moment I walked in with my child I had inconvenienced this woman. I tried to be polite and said i will come back later to which i got a response" Im here to serrrrve you. We all as adults know that it's not what you say but how you say it. This woman was very rude. No excuse for it.
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July 2023 by Ashley
Decent selection of clothing, but very disorganized. Lots of sizes mixed together and, for example, 6 months would be in the 6-9 month section when it should be in the 3-6 month section. Prices on some things seemed a little high, like toddler cat & jack t shirts for $3.50. Full price, they’re only $5.I quickly glanced over the toys, but it was way too chaotic. Bins have labels, but not a single thing on the label matches what is inside. It’s also near impossible to see the big toys as they’re at the very top of the shelves, though I admit there’s really nowhere else to put them in the store.
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June 2023 by Samantha Marino
how about instead of replying back to your bad reviews with rude narcissistic comments, you take responsibility for your customers not having a good experience and learn how to fix the problem.Being an owner of this business and not caring how your customers feel is going to get you nowhere.Sad.
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April 2023 by Валерия Швидкова
Decided to give this location a try, travelled 40 min…Just to see that the prices are RIDICULOUSLY HIGH for the clothes that is supposed to be in garbage, not on resale…I couldn’t believe my eyes what condition they are selling for the price.Like 7$ for Carters pants (18 month) that are reeeeally worn off and stained? Seriously?You can buy it online on sale and not travelling such a long way for seeing this…Save your time. Buy online…Bollingbrook location is waaay better.
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March 2023 by jamie angel
Only place where I can find all my kids clothes, and in decent well kept condition. If you need kids clothes for cheap and on a budget this is the place for you.
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February 2023 by Celeste D.
My first time coming here was very nice. A small greeting at the door when I came in. I shopped for a longer time with my husband (like an hour/hour and a half) and was only asked once or twice if i needed help, but I let them know I was just looking my baby isn't here yet but will be here soon and got into a light conversation. She walked away so my husband and I could continue shopping and thanked us for coming in since it was our first time. The store was really neat and organized down to the clothes of the same size and color were all together. It made looking very easy and finding the sales they had easier as well. When we got to the register finally and she told us about the store, how they get their items, rules for donating, rewards all that good stuff. She was very nice and excited for us which was a very nice experience. I wish I remembered her name so I could give her a shout out! Highly recommend this location. I got a few clothes on sale and some books.
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February 2023 by michelleG
Pretty solid selection. Been to a few locations and this one is run with higher standards. Have had pretty good experiences selling clothes. Quick turn around and I usually make out reasonably. I keep my expectations low. I’m able to use that money towards buying my kids next sizes up using the store credit option. It would be a 5 star but I’ve had a few mix interactions with the workers. Mostly pretty neutral. A few times a little cold. In my experience just a bit sharpened from previous difficult sellers/ customers. But overall it’s a clean, reasonable,and well stocked.
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January 2023 by Marissa Simpson
Very clean and well organized! Felt very welcomed by the employees! Will be back to shop! Love the selection of big kid clothes!!
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December 2022 by Momo O.
Just do not expect any good service here. Because the store is not ready to welcome you!!
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December 2022 by Brad
Been here a few times. Have found they are pretty shady with anything brought in. I have found their customer service comes and goes depending who you deal with. Have brought things here and have counted and documented every item. They will take all your new items with tags not tell you the real amount of what they took and give you a few dollars. Which they will sell one item alone for more than they gave to you. When you do count your items and check it will not add up. Just look at the other reviews. Go elsewhere. They have no problem stealing your items and cashing in on them. Was told needed to pick up by a certain day or would be given store credit and all items donated. What kind of illegal service are they offering. Go to a credible establishment that does honest business.
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November 2022 by Andrea Culpepper
I love this store! The prices are great and I’ve only had positive experiences with the staff. The only thing I dislike is how small the store is, it’s a little hard to maneuver around if you have a stroller or cart or if it’s really busy. But they have a great selection, it’s impressive how much they have in there. I have also sold to them many times- sure, you don’t always get as much as if you sold it yourself but I don’t feel like messing with garage sales or online selling for all that stuff, so I appreciate being able to get something back for some of my kids clothes and toys. And you get more if you accept a store credit which I always do to put towards new stuff! I always recommend Once Upon A Child to my mom friends.
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November 2022 by Aimee Florez
I have never been treated this rudely by an employee. I went in on 8/17/22 to drop off 4 bins of clothing and shoes. Items that I spent HOURS washing, folding, separating, pairing together to make it easier for whomever would be tasked to go through it. I also went on their website to see if there were any particular rules about what they accepted, the process, etc. (there was VERY little info/rules -- only info about the large categories for which they buy). I entered the store and a tallish woman with straight brown hair in an orange t-shirt wearing knee pads states, "You CAN'T bring in overflowing bins." No greeting, no THANK YOU for bringing in things for which we will GIVE YOU PENNIES on the dollar while we mark them up 100-200%. No gratitude. I was so shocked I didn't say anything other than, "I have 3 other bins to get from my car." The same woman says, "Well I hope one of them has some space in them or you will have to take some clothes back with you." I explained to her that I hadn't sold here before and therefore wasn't aware of the rules. She then began to rapid-fire: "You bring them in. We review them. You give us 3-5 days to review and we expect you to come and pick up the bins the day we call you....which of these will you be taking back with you?" She went on, "Everyone is here doing the same thing as you....back to school and all." Her communication was harsh, matter of fact, and terse. Again, never once did she express gratitude that I brought my neatly folded and clean, not to mention brand named, items in. I placed a review on FaceBook and the next day got a call from James at the store stating I needed to come and pick up my items. He said he didn't know the details, but the owners thought it was best. So, the owners, instead of trying to resolve the problem, offer me an apology asked me to come and get my items (without reviewing them to determine if they wanted to buy any). I said, "If this is how the owners are choosing to deal with this, than I wish them well. It's not how I run any of my businesses and I'm sad for them that they choose thos path lacking in ethics and professionalism." I couldn't believe it. I will never be spending any money in this store again and I have three growing kids. Never again.
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October 2022 by Maria Quiroz
An Angela answered the phone very rude and acted like she's only one in world that is busy and that has a jobThey left voice mail next day instead ofi 3 days they originally will call me for my offer I told I couldn't go till Friday or Saturday she said were just so busy cant wait a week for you to go pk up my offer she then said she was going to donate if wasn't picked
