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January 2024 by Marcus
I usually bring my car elsewhere for brakes and service. A few years back I tried Merlin’s it was close to the house and I have yet to be disappointed. Customer service to the repair has been a 5 in my book. As of now if service stays the same I will continue using Merlin’s in elgin.
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January 2024 by Justin Richards
Joe and Jose are the best. They are honest and trustworthy. These guys are great for all vehicles
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January 2024 by Barbie Engel
Great customer service! Very informative with car needs. Would highly recommend them for auto issues. Trusting to bring my car back in the future. Thank you!
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January 2024 by Frank Mary Spizzirri
Friendly, efficient, didn't try to upsell. Offered a quote on tires. Just wish there was something on the TV other than Fox.
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December 2023 by Taylor Beals
Joe & Jose are amazing. I shopped on Groupon for auto care, I went to Merlin in south Elgin. I was in there for less than an hour they did everything oil change, tire rotation...etc it was package deal for less than $100 bucks I got the 12k. So this is my 2nd time going I trust them more with my car than the dealership. I highly recommend Merlin
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November 2023 by Junior de Guate
Great service and sense of urgency, appreciated the great job. Thanks
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November 2023 by Donna Estes
I will never take my car anywhere except Merlins. Great service, fair pricing n most of all, HONEST!
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September 2023 by Adekunle O.
radiator for an 04 Lexus gs 300 cost 400$ it's a joke Merlin and you guys need to do better
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August 2023 by JC Martinez
Joe and Jose are great. They take the time to explain any issues my car has.
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June 2023 by George K.
OK I'm back again. Here now. Once again they are not honoring their price commitment that was made by phone when I made the appointment. Pricing started out at $92 when I walked in the door not noting the coupon discussion when I made the appointment. Then with the reduction, still higher than stated at $77+. It's only $5 but it's about honesty and integrity guys. Not cool! Charge what you state to get us in the door!
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April 2023 by Robert Bartels
Tired of bringing my car so many times. Those puppies are breaking my car parts one after another and costing me so much money. brought my car in for a simple coolant leak after seeing spots on the ground after they replaced themorstat and such few months ago.They said cant find any leak? B.S. I can see it with my own eyes. Coolant leak splattered by the belts. They kept saying this or that and wanted 2400 for head gasket replacement? Steer away from THERE. I'm so DONE with this place.
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April 2023 by Moataz El-Shafie
Wonderful people and super honest. Just found them by accident and will be taking all household cars to them from now on.
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March 2023 by Luis Gonzalez
Joe and his team really took care of my employers work vehicle. Very satisfied with the extra detail and effort they provided. I appreciate the great work.Services: Auto maintenance
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January 2023 by Susan Garrett
Joe and the team are the best, they will do whatever it takes to make their customers happy
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January 2023 by GEORGE KOSTOPOULOS
I thought I would go back and give them another try. Bottom line, its just not the same experience without Luis. It's cheaper to go to a dealership who understands and knows your car better, has skilled mechanics, even provides a full service truck wash, and most importantly, cost less for a basic synthetic oil change. Their pricing was higher than any other local services by $10+ and I've been a long term valued customer. I don't feel that way anymore and will think twice before I go back. Thanks for listening.Service: Oil change
