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January 2024 by Samuel Olson
Martin Auto Service is a fantastic local mechanic! I prefer to go to them rather than a dealership or chain store, even with a brand new car. They are always prompt, fast and upfront about their work. I’ve taken 3 cars to them and have always received excellent service. Given their location in Downtown Elgin, I find their prices completely reasonable. I value and appreciate their transparency and integrity in their work. I absolutely recommend Martin Auto Service!
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January 2024 by Sara Troyer
Have been taking my car here since they opened and have had nothing but consistently awesome service from Martin Auto. All the guys there are great, not pushy with recommendations, and go above-and-beyond to make sure your experience is five-star. Pricing is fair and workmanship is top-notch. Can’t recommend highly enough.
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January 2024 by Santana Dominguez
Great guys who do some good service...High quality synthetic oil change that comes in as a mailer is definitely worth it since servicing with them will provide a complimentary diagnosis just to get up to date with your cars future possible problems or any wear and tear items...The waiting area is nice and had complimentary snacks for their customers. They were quick with the job and had me out in less than 40 mins on a weekday.
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January 2024 by Alexandra Woods
Martin Auto is the best mechanic experience I've ever had. They take the time to explain everything and answer questions without ever being condescending (as a women, mechanics shops tend to be an unsavory experience, especially when you want things *explained*).When I take my car in, they give me a breakdown of everything my car needs and how urgent each issue is - I always feel like I am able to make an informed decision about what services I do or do not want to move forward with. Even the invoice has such a detailed breakdown of how they preformed the service, it's clear that the job gets done thoroughly.I travel across the country several times a year in a van with almost 200k miles, I wouldn't ever dream of taking her in anywhere else but Martin Auto.
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January 2024 by Phil Grindstone
My first time experience with Martin Auto Service was a good one. I needed a 4-wheel alignment. I called around to get pricing and Martin was the least expensive. They did a good job. I would highly recommend.
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December 2023 by Mark Bohner
I wholeheartedly recommend Martin Auto Service to anyone seeking reliable, honest, and reasonably priced automotive care. They go above and beyond to ensure that I understand the necessary repairs and always provide a fair and reasonable cost estimate. I've had both routine maintenance and unexpected repairs done here, and every time, I leave feeling confident that my vehicle is in top-notch condition.Also, several days after any type of service, you get a personal follow up from the owner Kyle, or the Service Manager Dean, to make sure everything was done to your satisfaction.Great job Martin team!
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December 2023 by Ty Reynolds
Javier, Joe, Dean! These are some of the reasons my experience at Martin’s was great. The services are described in detail. The questions are thoroughly answered patiently. The work is excellent ( mine was oil change and brakes), and because of the cleanliness of the waiting area, along with coffee and snacks, I chose to wait there. In other words.. Highly Recommenced ✔️
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November 2023 by Sue Larson
Excellent customer service! Joe welcomed us and took our vehicle in immediately for a diagnostic evaluation and estimate. Kyle provided helpful information. Highly recommend Martin Auto Service.
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October 2023 by Carl Frazier
I have to say I am truly impressed with their customer service.I was concerned about the length of time it was taking for my repairs to get done I reached out to Dean not really expecting a response but to my amazement he responded back rather quickly and assured me that he was going above what I expected to have my vehicle back to me as soon as possible. Truly did not expect that response, top notch customer service if I ever experienced it. Thank you for showing that your customers matter.
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October 2023 by John D.
Got a lot of work done with them, throughout the years and they have generally been really great, but this visit stuck out to me because of unprofessional service. I came in because of an issue with the ride quality and handling and it was progressively getting worse as I drove more or for long periods of time. I wanted them to test drive it to see if there were any problems. I have an older vehicle and I want to stay on top of maintenance. It's also an old vehicle so there's always maintenance to be done.The worker taking my appointment said they did an initial test drive and there were no issues. Then the same worker said HE personally would test drive it at 60 MPH to see if there were any issues. I said okay but I waited about an hour then the test driver came out, and it was not the worker taking my appointment. The test driver said there were no issues. I was relieved initially because I wouldn't have to do any work on my car but then I asked if they ever did an inspection and they said they only did a visual inspection i.e. they didn't check anything. On top of this all, I got in my car and I noticed the stereo was switched to aux when I always have it on Bluetooth. needless to say they were most likely listening to music , not the car problems. There was no charge for this appointment, but there was over an hours worth of gas used to do nothing. I thought I had found some mechanics who were serious about their craft but I think I will have to take my business elsewhere. This visit really showed me how little they care about a customer, one who's had a lot of work done with them, and how undisciplined their staff are. And as soon as I drove away I could feel the problem I was talking about again, so it wasn't a productive appointment at all.
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October 2023 by Thomas
Went in for an oil change, and they were friendly, helpful, and did a great job. My van runs much better with good oil in it. I also used a coupon and feel like I got a great deal! Special thanks to the tech that went over the service with me and opened my eyes to some things about a service I had recently had at another shop. Keep up the Good work!
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October 2023 by Tina Miller
OMG!!!!! Yes indeed for Martin Auto service. Joe Javier and the whole entire staff simply amazing. The service is A1... the professionalism on a scale from 1 to 10 is a 20... Joe was so knowledgeable and so patient in explaining the situation to me. I have no knowledge about cars .. now, I have a little bit about my situation... I had to say THANK YOU!!!! please, if you need good car service... I recommend no one in Kane County except Martin Auto Service!!!
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October 2023 by Mehran Rana
The best Auto repair shop! I have been coming to martins auto since the year they opened and they have exceeded every expectation. I have done general maintenance, repairs and upgrades to my 2013 Infiniti G37x and every service has been as good as the next. Consistent, dedicated, sociable and friendly, this shop truly is for the community. Dean has excellent customer service and will truly provide you the best price. Many auto shops are known for shady tactics but there is none of that here. Fantastic shop!
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September 2023 by Nina Marie
The reviews aren’t a joke. The customer service here is TOP TIER! Never have I had this type of service with an auto shop. & Joe is absolutely amazing! Very kind and informative. The shop is swamped and I completely understand. Joe still took the time out and worked with me to get me answers. Joe, if you see this, thank you so very much! This shop is now my new auto place. If I had family and friends in this state I would definitely recommend. For those seeking a good shop in Elgin, Martin Auto Service is the place to go. You will not be disappointed.
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August 2023 by Susan Anderson
Amazing team! I had brakes done and they’re better than when I bought the car brand new! Also had the serpentine belt replaced and my car runs beautifully! This place is amazing! If anyone needs a mechanic this is the place to go!Services: Air & cabin filter replacement
