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November 2023 by Tim Stringer
I live in Arizona and my daughter attends Judson University. Her 2000 Honda Civic was having electrical issues that sounded like a new alternator was going to be the fix. Always working on my own vehicles, I was dreading having it taken to a shop. I randomly called Jim's Towing and Automotive. They were extremely friendly and professional. They could easily have charged me for replacing an alternator, but found a loose wire and sent her on her way. They have since replaced a catalytic convertor and oxygen sensor on the car, and I have full confidence in their honesty and pricing. I highly recommend their service! Thank you Jim's Towing and Automotive!
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October 2023 by Ruben Santana
Very honest...... professional.....quality work....if you want your vehicle fixed and running the first time this is the place to go to. Been going there for years.... going back to get my spark fixed as soon as the auto strike is over so I can get parts ordered
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September 2023 by K T.
Overall Quality during my experience there, the customer service wise,fantastic! They took amazing care of my vehicle, and was able to do an awesome job overall i was very happy with my experience & services completed here. Would recommend 1000%
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September 2023 by Co Ka
Needed a jump start in Elgin. My van was dead in the driveway. Showed up in 15 min, took less than minute to jump, and the price was very affordable!!! Great business! Great driver/customer service. Highly recommend!Service: Battery
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August 2023 by chris blaesing
I have been using these guys for years. Tom, the main guy there has known us for a while now. Always has been quick. Very fare on pricing. They keep you well informed and give you a heads up if there are going to be extra issues.They tend to get a little testy with me sometimes because I bring my own parts sometimes. I have messed up once or twice with ordering the wrong size or something. But they still make it happen. Have really helped me out of a major jam, and I try to refer anybody I can to this place.
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August 2023 by Matt DePasqua
My friend suggested that I bring my car to Jim’s towing and automotive because for many years he has gotten fantastic service. I called them and they got me in the same day. They found the problem very quickly and charged me a very fair price. Everybody at the shop that I spoke to was very professional and I can tell that they are trust worthy because of how things turned out. When I picked up my car I left their shop a happy customer!
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August 2023 by Ken Lumen
Good towing service and repair all for a fair price. I had my car towed on a Sunday and they stored it for repairs when the shop opened on Monday. Got my car fixed in very timely manner and the total cost for towing and repair was a very fair price.
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August 2023 by scott henslee
I was driving home from the airport on Friday July 28th in a pretty bad storm and my truck broke down on US 20 west at state st. I called and James answered. I explained the situation, about midnight, raining, and sitting in the middle of the road. He showed up in less than 15 minutes got me off the road and suggested places to take the truck since I was not at all familiar with the area. He got me to a well lit parking lot, let me stay in the tow truck so I could charge my phone (it was literally at 5 percent)and stayed with me while I tried to start the truck. James is VERY kind and compassionate. If you are ever unlucky enough to need a tow truck hopefully you will be lucky enough that James is driving that truck. Thank you again James!! You made a bad situation tolerable.
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June 2023 by Gail N.
We appreciate the quick service when the car didn't start. Turns out it was a switch that wasn't turned off. The shop didn't find it initially either. That isn't the issue though. One of the guys working there, after he finally found the issue, said to my spouse "it's nothing we did, it's the nut behind the wheel" Seriously? That's how you treat customers? Remember, it's not just fixing a car that is professional, it's also how you talk to and treat your customers.
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May 2023 by Roberto Hernandez Jr
Check engine & ABS light were on in my 2007 outlander. Dropped it off this morning & picked it up in the afternoon! Staff is nice & price was good for the repair. Thank you! will be taking my car here for all future maintenance/repairs
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May 2023 by Top Paid
My car was towed for expired plates it’s the 1st of the month. This “family business” is just a bunch of money hungry no good to the community people. They hound the parking for a couple of hours and wait till might to start towing. No should do business with this type of people.
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April 2023 by Laura Hosford Yunker
These guys are amazing! My car broke down on a busy highway, and I didn't know the area or what to do. I found Jim's online and called for a tow. They showed up quick, towed my car to their garage and then fixed it for me. They are fast, affordable and had great customer service. I HIGHLY recommend them, and if you live it the area, save their number in your phone in case you ever break down on the side of the road.Service: Car towing
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April 2023 by Diane Zavadin
My husband & I bring our cars to Jim's Automotive for everything! They are honest, very fair on pricing and get the repairs done in a timely manner. The owner, Bob goes out of his way to explain what is wrong with your vehicle and will give you the estimated cost before the work is done. They are the best and work very hard!! I had my VVT timing solenoid fixed earlier today and they did a great job!!Services: General repairs & maintenance
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April 2023 by christopher “Truewings 20244” swanson
I know people that used them quite a bit and did great work, but when I send them an email for an estimate on an engine repair, I get no response.
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February 2023 by John B.
Bob is as fair as they come. I've always had my cars serviced there unless it is under warranty. Bob's crew does quality work and very fair. If you don't need a repair he will tell you. I highly recommend Jim's Towing!
