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August 2024 by Nicole Shinkle
After having the worst time at the Toyota dealership, I came to J&R, whom I had been recommending to people. I was treated respectfully and as a normal person. Jose and Angel were up front and explained everything to me in great detail. They got my car inspected, sent me videos and pictures of the issues and had my car ready to go within the day. Jose gave me awesome updates, everything was explained in the reports and nothing was missed. I will definitely be going back again for everything!
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August 2024 by Akio Yuki
Very awesome business, please go and have them look/work on your car! Honest, up front and explains everything in a very kind and respectable manner!
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August 2024 by Aliyah Nicole
I just want to say that I appreciate a shop where you’re not taken advantage. I dropped my car off about 2 days ago and I’ve been working with Jose and he’s amazing. I had let him know what I thought was wrong with the car before hand and he said he’d like to do an inspection before we make any decisions. And I’m happy that I did that. He also let me know that he won’t touch anything on the car that he has not had given permission to. I have been to multiple mechanics that make up things just to get extra money and because I am a female. He took pictures of everything wrong and explained what was happening down to the paint. I also had asked him what was the best thing to fix now and he narrowed down to 2 parts that he thought that could fix everything but he wouldn’t know until he did so. I have a Ford and he said that I needed the parts specifically from ford. He saw that shipping was going to take a few days and he went out his way to see if dealers had that part so he can pick them up. Unfortunately they didn’t but I have yet to see another mechanic go out of their way to make things happen. My car is still not fixed due to me having to wait until Monday but I am overall satisfied on his service, and dedication. There’s multiple things that need to get fixed on my car and due to the economy I don’t have the money to fix everything just yet. But I will definitely continue to go back to him for them. He is 100% honest and his feedback is excellent. If you’re looking for a place to get your car done definitely go here. And they’re definitely affordable. I called 2 places before this one and they were trying to charge me $100 just to inspect the car and $1.9k just to fix 1 part. Jose had quoted me at $380 for these 2 parts and also a coolant pressure test. Hence there is more to fix on the car. But he assured me that he wants to do one step at a time because he can’t exactly pin point where the problem is coming from. I love that he’s taking his time to fix it instead of trying to be money hungry and throw random things out and I’d have to be back in the shop next week because of the same problem. Definitely go here. This review is based off of 2 phone calls and just me dropping my car off. I definitely would recommend
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June 2024 by Martin Rodriguez
Jose was a very honest mechanic and this was the first mechanic shop I've ever been to, to not charge me anything for his time and diagnosis and also not pressure you into getting repairs. Would definitely recommend and will be coming back!
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March 2024 by Joe Adams
We brought a car in here for a pre-purchase inspection on a used car we were looking at. They did an incredibly thorough inspection including pictures. They took the time to go over all of the issues and when we asked they gave us their recommendation. Based on their inspection we decided to pass on the car that we were looking at. They likely saved me thousands of dollars and a number of headaches. Easily the best money I ever spent. I would highly recommend this shop if you are looking for experienced, reliable mechanics.
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December 2023 by Jose Joe
Good service
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December 2023 by aleks mex
I spent about 3000 on a dump truck, for nothing truck was still with same problem
Don’t recommend this place, no recomiendo este taller de quinta.
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December 2023 by Kathi McDonell
After a bad experience with another mechanic, I decided to try J & R Auto when my vehicle needed the brakes replaced. From my very first interaction with them over the phone, through the very thorough vehicle inspection, estimate with photos, completion of the work, invoicing, and payment, I was so impressed with their courtesy, competence, and customer service. They were friendly and respectful, took the time to answer all my questions and explain the repair options to me, and made sure I had my vehicle back when I needed it. The level of professionalism exhibited by Jose Martinez was exemplary. A good mechanic shop is hard to find, but a huge asset to have! J & R Auto will definitely be my preferred shop from now on! Highly recommend!
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October 2023 by Karen Fulton
First time customer and I will be back again! I brought my car in due to a concerning noise coming from underneath the car. After J & R Auto inspected the car, I felt they did a great job reporting their findings and explaining their recommendations for repair. After agreeing to the repairs, the work was completed by the end of the next day. The staff were very friendly and I’m very happy with the performance of the car since the repairs were completed.
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September 2023 by Alfonso Perez
Great Service, profesional and job was handed on time.
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September 2023 by Luis Magueyal
Thank you J&R auto! I went a couple of weeks ago to get my car checked and worked on. Jose was really clear and explained everything my car needed work on. Really good guy, great and fast service!
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September 2023 by Joe Valentino
they replaced my muffler and gas tank did a great job Got no problems with them.Services: Exhaust
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September 2023 by Lucio Castillo
After spending thousands on a truck, it was returned to us with same issue as it had prior to bringing it inn.
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September 2023 by Juan Ortega
Best place in Elgin to get your car fixed. Great service at affordable prices and they always take the time to explain to you your car's problem in full detail. This is the best place in Elgin to fix your car. Excellent service at reasonable prices and the staff always take the time to explain everything in detail. This place is bilingual, ask for Jose for an appointment.
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August 2023 by Pablo Cervantes
Services done in a timely, professional manner. Will continue doing business with.Services: Steering & suspension repair
