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November 2023 by Melissa Olson
Very professional shop. I felt I could trust them and their work was great. I would return and recommend them to others.Service: Body & Trim
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October 2023 by Esther Sarfo
There was an argument about singing the papers before I had the estimate. The lady at the front desk was very nice and the work done was amazing. I couldn't even tell there was a difference
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October 2023 by Jim Mann
Wonderful staff and facility to work with. What a pleasure! Accurate estimate, on-time repairs, fully informed the entire time, beautiful job done. Perfect! Hopefully it will be unnecessary, but absolutely would go back for other repairs.
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October 2023 by Renee Luzietti
WORST EXPERIENCE, PLEASE READ BEFORE YOU CHOOSE CRASH CHAMPIONS TO DO YOUR REPAIRS:I had hail damage to my car and chose Crash Champions to do the repairs. The day I was supposed to pick up the car, Eric called me to tell me they they received the wrong windshield so I wasn't able to pick up my car. The next week Eric called me to say my car was finished. When I went to pick it up, I found black smudge marks all over the headliner, the cover to the windshield camera was in the cup holder, the light in the backseat was loose and the panels in the back were damaged from when they removed the headliner. When I spoke to Eric he was constantly interrupting me, very unprofessional. I then spoke to John the manager and he was rude, very poor customer service. I had to bring my car back for the damage they did to my car which was very inconvenient and I should have never had to bring my car back, they were supposed to repair my car not cause further damage. They gave me their loaner car which was to say the least disgustingly filthy, balled tires and I had to drive with the headlights on bright as something was wrong with the regular light, very unsafe and unbelievable that they would give any customer a car in this condition. When I went to pick the car up John was very flippant, I looked the car over and found stains on the headliner, I'm assuming it was from something they used to clean the black smudge marks off and he asked me if I wanted him to wipe it off and I told him I didn't want him to touch my car anymore. Now I have to call my insurance company because of stains. The only nice and professional person there was Dara at the front desk.
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October 2023 by Anthony Waver
Crash Champions not only did outstanding work on my 2019 Jeep, but their communications were phenomenal and deadlines on point. All of which, left this process stress free! I would highly recommend them.Services: Painting
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October 2023 by Keith Uelsmann
#1 Bodyshop where both customer experiance and quality repairs are their number one prority. The facility reminds me of a new car dealership and the office staff fully understands the stress of getting your car repaired and back on the road after the stress of an accident in scheduling repairs and dealing with insurance companies.Services: Steering & suspension repair
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October 2023 by Mark B.
I cannot give a higher review than I do for Crash Champions - Elgin. Very professional, friendly, and on-time. Their communication about the status of my repair was excellent.The place is clean and beautiful. In particular, Dara and Eric were great to work with and kept me informed and got me in and out with ZERO interruptions or issues. Paperwork was prepared in advance and they were very clear and concise in communicating what was needed.I personally hope I don't have a need for a body shop in the future, but if I do, Crash Champions will be at the top of my list.
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September 2023 by Nic Torres
Elgin Crash Champions are best of the best. Very informative individuals that work there. Israel was a really big help, excellent customer service. Updated details on the vehicle multiple times throughout the week since May. They ended up replacing my bumper and wheel after an accident. (They even fixed my fog lights that never worked) Keep up the great work. Would highly recommend them, Israel keep up the great work! Car looks A1, brand new!
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August 2023 by Zach McHugh
Excellent customer service, fair pricing, finished 2 days early, kept me informed during whole repair. Absolutely recommend crash champions.Service: Body & Trim
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August 2023 by Dana Landin
I highly recommend Crash Champions of Elgin. They do quality work and are efficient. Eric took good care of my situation.
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July 2023 by tyesha stewart
Friendly staff, customer services was a 10, I loved the smiles on everyone face, greeting, the professionalism, everything was great! This is the second time I have taken my vehicle here, and same experience. Professionalism, and staff were friendly.
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July 2023 by Lisa Marcordes
Dara and Eric were great! They took in my car the day I called. Good communication throughout the repair process. Quality work done on the car. It looks great!Services: Painting
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July 2023 by Rosibell Pineda
Mazda CX-5 ownerVery professional body shop. I liked the customer service. The lady on the front desk made me feel I’m a value customer. My car was fixed on four days.I recommend this body shop.Service: Body & Trim
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June 2023 by N B
I usually don’t take time to do reviews but I choose Crash Champions because of their excellent reviews and they didn’t disappoint. From top notch customer service and professionalism from their entire staff, car was ready on exact estimated date and which I received frequent updates throughout the entire process. Day I received my car (which had front end damage) came looking like it was being driven off the showroom and mechanically sound with no issues. I definitely recommend this place if you’re under the unfortunate circumstance of being in a car accident and in need of repairs. Best shop experience I’ve ever hadServices: Tires
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June 2023 by Jacquelyn Johnson
If you are looking for a collision repair shop that will listen to your needs, be friendly and kind, and have superior service this is the shop. Every person I worked with was helpful and detailed. I am very pleased with our repairs.Services: Painting
