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March 2024 by Xavier Morris
DO NOT USE HERTZ. THEY SCAM PEOPLE AND LIE TO YOUR FACE TO GET YOU TO SIGN A CONTRACT
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March 2024 by T S
Have a car in shop and need a rental for an unknown number of weeks. Called to get an understanding on how pricing or extensions worked. After waiting on hold for almost 30 minutes I was told to call the dealership. I explained this has nothing to do with the dealership as I am paying for the rental and was hung up on.
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December 2023 by Shivang Shah
Mark and Jeff were very kind and assisted me the whole way through my rental via state farm. Great rental agency, will be back for personal use and will tell everyone to come to this location!
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October 2023 by Anthony Sanchez
I have rented from here numerous times and had great experiences every time. Good cars, decent prices if you book through third party too
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August 2023 by Sherralyn Stewart
Mark & this location is a disgrace to Hertz and what they stand for. In my opinion, he is rude and his mannerism toward women is that they should be seen and not heard. I believe that he intentionally rented me the oldest, moldy smelling car on the lot. I literally had the go to another Hertz to get a decent vehicle. After going to the Hertz in Schaumburg, I was finally treated with respect and recognized as a Hertz Gold Member!
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August 2023 by Rene N
I had a great experience renting a truck this past weekend it was clean and running perfect price was exactly what I was quoted as well
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July 2023 by Anthony M.
Awful, scam. An Indian man rented me a car and told me that if I returned it early, I would not be charged the entire trip. Turns out, I needed the cancel the trip after 1 day, and this place charged me for all 7 days still even though I returned after 1. Total scam. His awful boss, Mark, watched on the entire time while I tried to get my money back. I am considering legal charges against Mark and the Indian guy and this establishment. Don't go here. Save yourself the headache of dealing with these sleazy scumbags. The only thing they are good at is trying to cheat families out of money.
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March 2023 by Jonathan Gibson
I just spoke to Jeff, the manager of this Hertz location and he offered the most outstanding customer service I have experienced in a very long time! Whenever someone goes out of their way to make sure that I am a satisfied customer, they immediately gain a life-long customer who will tell everyone about his or her business. If you are in need of a rental car, please give them a call because they know how to treat customers very well. Thanks again Jeff!
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March 2023 by natif mahamed
I had reservation to pick up car from this location when I get there ask me if I have credit card told him yes ask my license give to him. I see he have a lot off cars available on the lot people returning cars and same time claiming he don’t have car available try to sell me suv 430 a day. This place and employees is scammers don’t waste your time go some where els
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January 2023 by Waqas Aftab
I had a great experience at this Hertz location. The employees were friendly and accommodating, they even gave my son a toy to play with which he enjoyed. The vehicle we rented was in good condition and I had no complaints. I would definitely recommend this location
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December 2022 by Teodor Suveica
Don't rent, they will say we don't have vehicle u reserved, and upgrade to a higher tier , otherwise you'll have to cancel it. Booked from hertz only because of time convenience, no more
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October 2022 by Amy Prochot
I go here for my rentals because the price is right and it’s close to my house. I’ve had some nice staff and some that seem indifferent. It’s busier on Fridays and the last few times I’ve gone, there were a lot of people just sitting in the front waiting area. Cars and vans I’ve gotten were good and worked well for my needs.
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September 2022 by Michelle Whitmire
I rented a car for vacation, weeks ahead of time. I go pick up the car & I'm told the remote won't work so I have to lock it with the key, no big deal except the only door that locks is the driver's door. You can't even lock the doors manually in the car. I was asked if I still wanted it. Really take a car that doesn't lock. They had no other cars available. I should of listened to the reviews. Will never rent from there again!! Thanks for nothing
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April 2022 by Brianna DiGiulio
Terrible place. If I could leave a worse review I would. We paid for a car over the phone with a debit card and came in to pick it up and they say we can’t use a debit card. Refund process is terrible. Would not recommend renting a car from here.
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March 2022 by Barbara DiGiulio
I rented and paid for a SUV 1 month before our trip, paying with my debit card. The payment was deducted from my account on that day. When I show up to pick up the car I am informed I must have a credit and not a debit card for an SUV even though they have my payment. When I ask why all the girl can say is "it is company policy" and tells me I can have a sedan with a debit card. Once again I ask what is the difference, she replies "it's company policy". I reluctantly agree to the sedan. Now she asks for 2 forms of government issued ID and a company discount card. WHAAAAAT????? I will NEVER do business with them again. Complete waste of time.
