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March 2024 by John Freewalt
Terrible communication and lied about work being complete. Brutal.
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March 2024 by Namondo Ndobedi
Exceptional repair shop. Fantastic customer service. Everyone was very professional and helpful. Someone hit my car in November 2023. The insurance process took forever. As soon as my car was dropped off at this location, I was very hopeful because I was updated every step of the way. My car was ready on time, and the work was flawless. I had a great walk through the day I picked up my car. The manager went into details regarding every repair which was done and the extra step they had to take to contact the insurance company for additional mechanical damages. She's an exceptional manager. I would recommend you visit this shop if you were in a crash. They are perfect!
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February 2024 by Walid Elefrangi
Superb !!!
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February 2024 by Be the Change
I am so PLEASED I took my car to Gerber! My experience with the staff have always been extremely professional and more importantly personable as well. As you can see I forgot how to drive Winter and wrecked my car, however, Gerber to rescue! I have only positive interactions working with them during an uneasy time. Bernard, Jim, Louis, keep spreading that LOVE because the world is tough enough right now. These people went ABOVE and BEYOND for me and I am VERY GRATEFUL for them. I highly encourage EVERYONE to use GERBER for their car repair needs!
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February 2024 by Maribel Salduavargas
Do not go here. They don’t work with you. Takes too long to get your car back and they side with the insurance company so you get denied.
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February 2024 by Tiffany Ostrowski
Bernard was a pleasure to work with. He was very courteous and he kept me informed at all times with the repair. I would definitely recommend them. They did an amazing job on my vehicle.
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February 2024 by Carol Palma
If you want your can fix the RIGHT way DO NOT GO HERE! If you want good customer service DO NOT GO HERE!!! Bernard is the worst receptionist who will NEVER call you back. Margie is a terrible supervisor who refused to inspect my car until I told her my insurance would pay. Lack of customer service all around. If you have a claim, they will take the money and do the basic work then blame your car not being fixed on you. Honest 1 is there current mechanic, Zach needs an attitude adjustment and customer service training. Overall extremely unprofessional and careless. In the beginning when they want you to be there customer, they are at your service once they have you, everything goes downhill,10/10 WOULD NOT RECOMMEND.
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January 2024 by John Wolfe
They did an excellent job on my F250!
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December 2023 by Linda Meglin
We were very happy when we found out our car was ready EARLY! And our car was BEAUTIFUL! JUST LIKE NEW!The people at the Elgin Gerber are very nice. We highly recommend them!
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December 2023 by Joe Ruffolo
Great people, very informative and very professional. Would highly recommend this shop to others.
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December 2023 by Adam Long
Good shop. Repair was done well and they returned the car clean which was unexpected but greatly appreciated.
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December 2023 by Tiffani Schmitz
Awesome service and care of my vehicle. They really went all out and did a fantastic job!
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October 2023 by Vicki Rae Harder-Thorne
My car was damaged in an out-of-state tornado in June. Staff was accomodating so I could schedule the repair when all parts were in and I was back in the area for a couple weeks. They did a beautiful job on repairing all the damage, and finished before expected!Services: Painting
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October 2023 by mandi steidle
My suv was brought in, analyzed, photographed, and an appointment was set up. I was told more damage would likely be discovered and to expect the repairs to take at least a week longer than the original estimate. They worked on my suv a little over two weeks. I was sent text updates all along the process. And it was ready to be picked up about 3 weeks after drop off.I have zero complaints. Everything went like clockwork, and I felt well informed through the entire process.
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October 2023 by Monica Merhaut
They did great work, my wrecked car looks new again! Very polite, honest and keep you updated through the process. Everyone I dealt with there was awesome!Services: Exhaust
