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January 2024 by Jordan C
I keep calling to get information on where my card is that I have money on , it’s been a month! NO ANSWER! They don’t know how to pick up the phone. Ridiculous
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December 2023 by Paul Meek
Much improved, compared to 5 years ago.Keep up the excellent customer service.Thank you!
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December 2023 by Jonathan Kirkwood
Service was great I was helped by Mariella today and everything went smoothly
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September 2023 by Daniel
Terrible customer service. Fifth third bank overall could not give me a status of my money transfer. This particular branch was also very unhelpful in the process. They make it harder than it needs to be to access money.
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February 2023 by Ami Bohan
They "misplaced" a $300 cashier's check, causing the account to overdraft and they refuse to answer any calls or reply to any emails to resolve the issue. When you call the main 800 number you're told to deal with the branch directly but you get nowhere when you try. Horrible bank.
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November 2022 by Ramey
I left this bank because I came out of bank there was a family of Mexicans going through my car husband was a look out wife was in my car I went inside told them they did absolutely nothing she said if nothing was stolen they can’t do nothing she didn’t move a muscle I said your not gonna check surveillance she said they do there own thing I moved to a different bank I would give them a minus if I could
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November 2022 by Neeraj patel
One of the worst bank it is drived all the way from 8 miles and they always have a this type of maintaince and doesnt even know when it will be fixed like when its ia not working have it fixed in night why in a day time when people need to transcation.
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September 2022 by James Dupree
Money will go missing from your account with this bank Mariela and Nancy are the worst reps ever extremely rude and will always make it difficult to do anything with your acct I'm closing a business and personal acct business owners do not use this bank they are the worst especially this location
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September 2022 by Joseph Walker
Money will go missing from your account with this bank Mariela and Nancy are the worst reps ever extremely rude and will always make it difficult to do anything with your acct I'm closing a business and personal acct business owners do not use this bank they are the worst especially this location
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August 2022 by Dominique sjurset
My grandmother had this bank and I'm urging her to close it and do a police report due to the fact that somehow somebody got her account information and spent and spent a total of $1790, She is on a fixed income and they refused to help her saying that she did it she must have given out her bank information or a code, that is purely ridiculous they are ridiculous get your stuff together. Seems to me they're all about helping thieves not their customers I would definitely not use this bank.
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August 2021 by B H
Great experience!Mariela Sandoval was very helpful and knowledgeable when going through a loan application. Mariela was very professional individual, answered all my questions, followed up with every call, email and took the liberty to order me a new debit card when she found out that my card was close to expire.
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November 2020 by Josh Miller
I use Fifth Third for my business banking. I've never had so many problems with a bank in my entire life. They put random "holds" on checks because they were deposited using the ATM or mobile banking. Which they promote using! Recently they delayed a deposit by placing a two week hold on a check, when I could prove the funds were in the source account. This then caused me to not be able to close on a real estate purchase. Do yourself a favor and choose a more quality bank. Avoid Fifth Third, specifically the Larkin branch.
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November 2020 by Hunter Pate
I am a coin collector and I went here simply to see if I could buy some dollar coins which I "could" but in reality I couldn't, I walked in and asked for them and they said they did! But then they told me I had to have an account with them just to exchange for a coin! How ridiculous! I've been to other Banks and they are quite polite and just trade like I ask. I don't understand what the point was of exchanging a dollar for a dollar!
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June 2019 by anabel morell
Great bank. Great people. They really try to work with you.
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July 2016 by Kevin Del Cid
I worked with Nancy Sandoval and she helped me resolve an issue I had in a critical time. The 5/3 bank employees here are phenomenal always making their customers first priority. Thank you Nancy!!
