Enterprise Rent-A-Car

Car Rental
Hours: Enterprise Rent-A-Car in Elgin, Illinois provides a convenient and low-touch car rental experience for customers. With over 7,000 locations worldwide, Enterprise is ready to fulfill your rental needs whenever and wherever you need them. The staff at the Chicago Street location are described as respectful and hardworking in their efforts to meet customer needs. However, some areas for improvement have been noted. Customers have experienced issues with the cleanliness and maintenance of the rental vehicles, such as lingering cigarette or marijuana odors that were not properly addressed through deep cleaning. Enterprise is encouraged to be more diligent in ensuring all vehicles are thoroughly cleaned and well-maintained before each rental. Despite these concerns, the customer service at this location is praised as excellent. Employees like Sandy, Nick Foster, and Johnnie have gone above and beyond to provide a pleasant rental experience. One customer was particularly impressed with Nick Foster's problem-solving skills, warm hospitality, and exceptional care - traits that could make him a strong candidate for a branch manager role. Overall, Enterprise Rent-A-Car in Elgin offers a convenient rental option, with a staff that is generally attentive to customer needs, though improvements to vehicle cleanliness and maintenance would enhance the rental experience.

• 0.41 miles

  

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1. Elgin, Illinois