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November 2023 by Adrian
My experience here was not a pleasant one. If it wasn’t for the help provided by the advisor, Dante, my ratting would have been 1 star or 0 stars if that was an option.I came in for an oil change, and a check for a possible oil leak. My impression was that the oil leak check will be done under the usual “free” inspection that is usually performed anytime I bring the car for service. I was told that a check for an oil leak will not be done during the “free” inspection, and the dealer will need to perform a diag. Fair enough, I agreed to pay for the diag considering that the money paid for it will be applied towards a possible fix. During the diagnostics, I was told that the oil leak is coming from the loose oil plug. In addition, it was noticed that the thermostat housing needs replaced, which is covered under the warranty. All great until here. I even complimented one of the service advisors for being honest and telling me of an issue I did not even ask to be checked. I left my car at the dealer on Saturday morning to have the thermostat housing replaced. On Tuesday morning I was called by Dante letting me know that the thermostat housing did not need replaced, but instead the timing cover needs replaced which is not covered under the warranty (3k miles over the 72k, and less than 6 years). I have asked if there can be made an exception in my situation since I just passed my warranty by 3k miles, and my car is less than 6 years old. I was told that VW has strict rules, and does not make exceptions like this. Fair, but I did let my advisor know that I have always been to the dealer (not the Elgin location) for service, and there was no word of an issue when the car was still under warranty. So it was a bit suspicious that once I am out of the warranty and issue arises which would have been covered unde the warranty. Whatever, it is possible that this issue to the timing cover to not have been noticed during my previous visits at a VW dealer (to be clear not the Elgin location). All my services were done at a different VW location, so I cannot say that the Elgin VW is responsible for not noticing this issue while my car was still under warranty.To my surprise, the timing cover was causing the oil leak, which initially I was told it is due to the loose drain plug. I am not sure where the misunderstanding was, but it seems like the service technicians told Dante one thing, and a few days later they came back with another story. It is quite unfortunate for me as a customer to be told one thing, and a few days later to be told the initial assessment was wrong, and now we have a different issue. One question I have, what happened to the thermostat housing that needed to be replaced and the loose oil plug? Did it fix itself, or was this a bad assessment from the service technicians? Almost forgot to mention, after the service I’ve asked for pictures of the timing cover that was replaced, but there were no pictures taken. Usually I am being given pictures of the things that are fixed, issues, etc., but this time there were no pictures taken.I understand that mistakes can happen to the best of us, and that is one other reason I am giving 4 stars out of 5. I thank Dante for trying to explain the situation, and working with me to put a closure to this. He has apologized for the situation and did everything in his power to help me.This might not be the last time I pay this dealer a visit, but I do hope this does not repeat.
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November 2023 by YXY 233
Purchased a vehicle on 11/4/2023, paid off. They didn’t install front plate for me saying people dislike it, but it is a LAW that requires IL vehicles to have both front and back plates installed, it doesn’t matter if people like it or not, it is REQUIRED, I received a fine notice because of that. Also no one told me the roof molding was missing, just after I drive the vehicle home, I found it’s missing, they told me it might be lost during my drive to home or someone stole it…no, how can someone steal when I drive, 60mph? it’s not a small part that people can’t notice when it’s falling down during driving. No one told me it’s missing or I will never purchase the vehicle.
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November 2023 by Kristin Karl
Had car in twice to pull a code for a check engine light. First time they charged me to upgrade the computer system, they said that should fix it. The light went back on the next week. I didn’t have time to go back immediately so when I got my oil changed they said they would have to charge me close to $200 to pull the coda again. I am sure it’s the same problem they did not fix the first time. The customer service is awful!!!
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November 2023 by Jeff Butz
The service staff always greets you with a smile. All repairs are discussed with you before anything is done and all costs are revealed up front. They are always helpful and accommodating.
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November 2023 by Steven Vandevoorde
I just recently traded in my 2019 Dodge Challenger for a 2021 Lincoln Aviator. When I entered the establishment, I was quickly greeted by Anthony G. who was both professional and friendly. Anthony listened to my needs and then allowed me to test drive a couple different vehicles. Once my choice was made, we were able to negotiate a fair deal for both parties (along with Tom from Finance). Overall, the Elgin VW team made my experience easy & comfortable. I plan to enjoy my new vehicle for a long time. I would recommend keeping them in mind when looking for a new vehicle. -Steve
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October 2023 by Michael Latoria
The service was fine and the guy who helped me was courteous. I'm annoyed that two days after I paid $222 for a coolant flush that I received a coupon in the mail from the dealer that they're running a special on the same coolant flush for $89.95. I know the coupon was mailed out before I had the service and it would have been nice if someone would have offered the lesser price. Instead, they pushed the service at a higher price. This is the last time I will go to this dealership and I will get my car serviced anywhere but VW from now on.
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October 2023 by Adam Wroblewski
Drove almost an hour away here to possibly trade in my lease early and to test drive a used car. There were a lot of issues with my lender that made the sales staff go through more hoops than they had to but they were persistent and went out of their way to get me in my car and at the price I was comfortable with. You don’t get this kinda of service anywhere. Tom Ibrahim & Adnan Hebibovic took my experience above and beyond my expectations. The only downside of my experience is that they denied my offer of buying them a drink. It is what it is I guess. Thanks again guys, you guys really were awesome!!
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October 2023 by Adam W.
Drove almost an hour away here to possibly trade in my lease early and to test drive a used car. There were a lot of issues with my lender that made the sales staff go through more hoops than they had to but they were persistent and went out of their way to get me in my car and at the price I was comfortable with. You don't get this kinda of service anywhere. Tom Ibrahim & Adnan Hebibovic took my experience above and beyond my expectations. The only downside of my experience is that they denied my offer of buying them a drink. It is what it is I guess. Thanks again guys, you guys really were awesome!!
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October 2023 by Logan Bryant
I was able to work a deal here with Anthony Gialluisi. Very genuine man who wanted my best interest, not hunting for excessive interest or worried about his cut, but rather helping me secure a car I’ve spent a year saving up for. With no credit history, the worry was that I would get either screwed on interest or not approved whatsoever, yet we were able to close a deal that was very helpful/beneficial for both sides. I don’t believe I would have been able to make this deal happen without the incredible guidance and kindness of both anthony and the manager of this dealership. Would recommend for anyone debating on going to a Volkswagen. They will work with you and walk first time buyers through the entire process with patience!
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October 2023 by Jr. S.
Don't go to this dealer !! Garbage !!! Additional charges and most of them come out of their a**, bunch of clowns.
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September 2023 by Jeff Reis
Completely unprofessional. Tried to sell me a car with almost no breaks and bad tires. This was a 2 year old VW with only 12k miles. They kept saying it was normal wear and tear. It was also almost 3k more than compatible models at surrounding dealer's
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September 2023 by Francesco Campanella
Thank you to Tyler Harris and the entire Elgin VW team for helping to put me in my dream car! A fair, no-frills dealer not afraid to work with you to make a deal. Looking forward to ownership in the years to come.
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August 2023 by Mary Cascio
Dean Cardiff was super helpful! I came in to test drive an Atlas but it was too much and too big. He found me another car which I loved! So thankful he didn’t just get me to purchase the big and more expensive car. He took the time to listen to what I wanted in a car and found the perfect one for me! Thanks Dean!
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July 2023 by Chris pagan
Three years ago, I had bought a Honda civic from this dealership.The car as of today has been a great ride overall, up until today that is.Once the car started to show some issues, I proceeded to call this dealership to see if I had any options on fixing my car.Once I called the facility, the staff could not have been more unprofessional. The staff treated my call as unimportant, showed no empathy towards my situation, and simply instructed me in the rudest of tones to go somewhere else.Once the car was purchased from them, they could not have cared less about my car since I was not a new sale for them.The car is great, but a rude and unprofessional staff is not great.I would avoid doing any business with this dealership if you are able to.They will leave you high and dry when actual assistance is needed.
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July 2023 by Rosie Simarano
Too much back and forth with getting the deal we wanted. We did finally come to an agreement, but that could have been brought to the table 1st time instead of trying to get us to pay ridiculous monthly payments with the first few deals they presented. Also, the new car has scratches and dents (that I found when I looked the SUV over) and I have to bring it in for it to be fixed. The Atlas itself though gets 5 stars, I love the SUV.
