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January 2024 by Nader Alnatsheh
Mrs. Ingrid Pope was very professional, nice and helpful. I had a question, and she took me to her office (without a scheduled meeting) and answered all my concerns.
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November 2023 by Oli Ponce
Worst atms in the area always something wrong with them.
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September 2023 by Sharon Kay Knight
I cannot access my acct. I have entered all other info but need help as It doesn’t take my user or password. No option for such help. Please help!
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August 2023 by Mohammed Mozum Mohiuddin
staff and service's are excellent
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July 2023 by J Felix Lopez
Personal wasn’t professional we had and appointment make us wait for long time and after that they couldn’t help us
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June 2023 by elijah coats
Terrible banking experience. Going to get paperwork notarized 11 pages for a new car purchase and I was turned away when the notary was available with no clients. Told me to come back at 3:15pm when it was 10:10am like huh. Then the greeter/concierge did nothing to assist. He said to go to another bank location and called one but didn’t get through so he gave me the number. Sir I could have done the same thing. Your in the customer service business doing nothing means your not doing your job. Avoid this branch. Last note had to stand because all the seats were SUPER DIRTY
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January 2023 by Zanovia Mitchell
Very racist If you’re not Spanish
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April 2022 by banana1ee
Messy. Unorganized. They take to much time to pass people with appointments. Would not recommend to visit this place.
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March 2022 by Ashley B.
Chase closed my savings account, which then led to problems with my Federal Refund. I have spoken to multiple representatives, and have been on the phone all day, with regards to it. Needless to say, my husband and I will go find somewhere else to bank with.
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February 2022 by A C
ATMs never work at this branch.
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January 2022 by Kathy C
The people here are always helpful and pleasant. Fast service. Only issue is that there's no privacy when they are counting out your withdrawals. Otherwise a great neighborhood bank.
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January 2022 by Joel Waters
This is really worst chase bank ever..you sing in and no one helps you after being here 45 min..I know there not using the sign it list..I see people being handle that came in afterwards..or maybe cause in a black male name Joel waters yes I gave my name this branch needs to close. Frfr
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November 2021 by John M.
If you value your rims, don't use the ATM lanes! Worst, narrow drive-through lanes of any bank I've ever seen. The lanes sit at an odd angle to the street so you have no reference to line up. I've scraped my alloy rims here twice and won't go through the ATM lanes anymore. I have no problem anywhere except here.
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October 2021 by brandon sommers
Every worker here deserves a raise my go to bank daily! They always treat me like family every time we go in or need something done, I would say confidently this is the best bank in Elgin hands down and the workers are all awesome and super helpful!
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October 2021 by Mike Karls
I came in about 25 minutes till close and Anthony V was able to help me with an issue that took some patience and multiple calls but he was able to get my issue solved. Thank you.
