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November 2023 by Shari Lavick
My salesman Westin was friendly, very knowledgeable, and most importantly, not pushy. He was patient with my granddaughter, who was with me, and he allowed me a comfortable shopping experience. The sales manager Joe was also friendly, helpful and not pushy, as were other salesmen who weren't even making the sale. And they even found the color car I wanted! The whole experience helped with my decision to do business with Biggers. I highly recommend them!
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October 2023 by Joe R.
I was looking for a vehicle that is hard to find and I wanted one fairly new with low miles and my internet search brought up only 2 within 250 miles of me. I called this dealership and spoke with Arnold (salesperson) and arranged a day and time to check out this vehicle. In the meanwhile I found out that the car didn't have an option that I thought I needed. The next morning of the appointment Arnold called me back and when I told him about the option (GPS) I needed he explained that the Apply CarPlay will show my GPS. Well I did some research and found out he was CORRECT. I felt bad that I missed my time slot so I told them I would now come but they are 90 minutes away. I also called the other dealership and let them know I would be in there area (8 miles apart). I asked both dealerships to charge up the HV battery so I can test the EV function of the PHEV. I arrived and was greeted at the door by Rafal (aka Raf) who told me that Arnold was busy and I also met Joe a very nice fellow who was the manager. Joe insured that Raf pulled the car into the service bay so I could look over car without the bother of the rain outside. I took it for a drive and it was what I was looking for. To be a prudent shopper I did inform them of the other dealership that had comparable vehicle and I went there and although the vehicle was cheaper it wasn't spotless as Biggers and the service there was horrible and they didn't even charge the EV battery. I went back to Biggers and told them what I found at the other dealership and without haggling, games or fanfare Joe made me a very fair offer and I bought the vehicle. They then insisted on detailing car again (it was raining), filled up the gas tank and when I told them I wanted to order all weather floor mats they threw them into the deal. To say I absolutely hate going to dealerships to buy cars is an understatement so much it has been 7 years since last purchase but Biggers really has change my mind and experience about dealerships. I was in and out fairly quick with new license plates (not temp tags) with everything I needed. If you are in the market I would highly suggest you check out Biggers and speak to Joe and Raf (or Arnold) and see what they have to offer for you.
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October 2023 by Michael Peters
We are happy with the entire experience and will not hesitate to recommend Biggers Mitsubishi to anyone.We've had the car for a little over a week, put 350 miles on it , love the way it drives , and are thrilled with the purchase. This Outlander has exceeded my expectations.
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September 2023 by Yara Hanna
It was an excellent experience at Biggers Mitsubishi!! Our salesman Tyler was very helpful, honest and knowledgeable of his job . As well as Joe the manager. They both made sure to make us comfortable and satisfied! They made the purchase for smooth and easy! I would recommend this place to everyone for their great service !
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September 2023 by Marko
I called Biggers about a used car that they had listed online. I spoke with a saleman named Arnold. During the call, I asked Arnold about the car and if he could send me close up photos of the car as I live 3 1/2hrs away and didn't want any surprises as to condition if I came to look at the car. Arnold asked for my contact info and said that he would send me the photos. I waited about 24 hrs and did not receive any photos. I called Biggers again and spoke with Tyler. Tyler seemed to know about the car as we discussed it for a while. I informed Tyler that I would like to come look at the car, but as I live 3 1/2 hrs away, I would need to make some plans and I would get back to him. At approx. 4:30, I called and talked with Tyler again and informed him that I would be coming to look at the car the next morning. I then asked if he could "hold" the car until I arrived as it was a long drive. He informed me that he could not "hold" it but would definetly notify me if there was any other interest or if the car became unavailable. I informed Tyler that if I did not hear back from him, I would be leaving at about 6:30am the next morning to come see the car. I did not hear back from Tyler so I proceeded as planned. At 9am when the dealership opened, I called and left Tyler a voicemail informing him that I was about an hour away and would be there soon. When we arrived, I saw the car in the lot but noticed a "sold" sign on the dash. I went inside and asked for Tyler. I was told that Tyler was not working at that time. I then asked the other sales people about the car and was informed that the car was SOLD the previous day. I asked to talk to the manager. He came out and I told him what happened. I then asked him what he was going to do about the situation and in the end all I got was some money towards gas and an apology. Many problems here: the money didn't come close to covering my gas, 7 hrs of time driving, tolls, time off from work, etc. I never received any followup from the salesperson or the manager. NOTHING! Based on my experience, I would NOT recommend this dealership.
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September 2023 by Robert Morrison
Wanted to say how happy I am with Rafal Sterkowiec, Joe Graves and the rest of the Biggers Mitsubishi team. Considering that I was purchasing the vehicle from over 900 miles away, they did an outstanding job with the whole process. They even picked me up at the airport when I flew in to complete the transaction and drive off in my vehicle
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September 2023 by George Richardson
My wife and I had a wonderful experience buying a new Mitsubishi at Biggers! Alex, our salesman was honest, truthful, and very nice to talk with. Not pushy! Informative. Sincere! Loved talking with him. Joe, in the finance department, was also great at walking us through the various options for payment and explaining all the forms. They both stayed late to finish the deal with us. Very good experience! We highly recommend!
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August 2023 by Marko Marković
I am very happy with purchasing new outlander sport at this dealer. Very nice people worked with me. Many thanks to Mr Tyler Pergrem. He did a great job, very professional and knowledgeable person.
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August 2023 by Eduardo Chavez
Recently purchased my dream truck! A 2018 Yukon with all the bells and whistles. I'd like to personally thank the entire Biggers crew for making it happen. Specifically Alex Lopez in sales for helping me the whole way through. Great group of people at Biggers Mitsubishi that I will definitely recommend to friends and family in the future. Made my dream come true and I couldn't have had a better buying experience. Thank you all!
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August 2023 by Jessica Votaw
Went to the dealership with a check in hand to purchase a “excellent condition” car. Tire pressure was low and service took over an hour to actually see the car. Tires were almost bald, oil change was as 35% oil life, and had scratches and a collision mark on the back bumper. I ended up buying the car after a very small discount. The service team then took the car back to apparently take stickers off the vehicle and that took over another hour. I was there for close to four hours after already traveling one way 3 hours to get to the dealership. After leaving with the vehicle, not even two days later, the ac stopped working, coolant temp gauge stopped moving, an error message displayed on the screen, the engine fan is blowing full force non stop. Called the dealership and they are saying they can’t do anything for me when I was told I had a 15 day powertrain warranty through them, which the thermostat is considered power train. Buyer beware.
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August 2023 by He Roc
Alex was a great salesman and made the process of purchasing a new car very relaxing and fast. He was highly professional as well. Major thanks as always to Jim for finding the best financing options. This is our 2nd vehicle from Biggers Mitsubishi.
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August 2023 by Rachael Petitte
Alexis was fabulous. We had an amazing experience and ran into 0 problems. Highly recommended
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July 2023 by Maria Victoria Canga
I recently exchanged my car for a new one. It was a super smooth process, thanks to Alex! I totally recommend that if you are going to buy a car and totally recommend you to go to Alex as well! Excellent service
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July 2023 by Gerson R Bernal
I decided to get a new vehicle and stopped by Biggers, they did a great job and we closed the deal. Drove out of the lot driving this beautiful outlander.
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June 2023 by Faris Jamal
Great guys over at Biggers Mitsubishi. Would like to thank Jim, Arnold, and Ignacio for helping me out in the purchase of this beautiful 2023 Outlander SEL.Jim went out of his way to get the deal done for us. If you are considering a Mitsubishi, this is the dealer that deserves your business!
