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August 2023 by Z Q.
Here's the thing about this dealership: they have a really lovely building and showroom and it matches the really lovely demeanor they offer when you walk in the door. When you get close to a deal is when they get shady. We made multiple requests for detailed vehicle information and detailed lease breakdowns and they were promised and never delivered. And yeah, we check spam. After multiple attempts to request information that clearly wasn't getting delivered, we made the decision to stop working with them and determined that they had not earned the courtesy of feedback as to why. They called. And called. And voicemailed. And emailed. And mysteriously found cost savings in the deal that we never saw. And called. And voicemailed. And then we blocked them. And now they get the feedback, and so do you. For the record: we did our homework prior to entering the building and were well-versed on the vehicle, the pricing, the financing and the rates--which is what they were unwilling to show and share with us when it got to details. They were also kind enough to smack talk their competitors which made it really easy to find someone to work with. Want a great deal? Head to Biggers Mazda first, then go to another dealership where they provide information that reasonable people require to assess a purchase.
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August 2023 by Mark L.
My daughter bought her 1st new car, a CX-5 from Biggers Mazda. Despite dad making for a few awkward "haggle moments" the entire experience was 100% excellent for her. The entire staff, especially her salesman Franco took amazing care of her to make sure she got the exact car that fit her style and budget. Thank you Franco, Mike and Bob for taking great care of my daughter!
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April 2023 by Carol B.
Tom Doyle was our sales associate and made the buying process smooth. Ron, the dealer manager, came out and introduced himself which made me feel appreciated. I will recommend this dealership to friends.
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January 2023 by Tom B.
Great experience at Biggers Mazda. Worked with Tom Doyle and GM Ron. Both class acts, up front with you and fair. I recommend your next purchase at Biggers Mazda.
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November 2022 by Veronica D.
Tom and Franco made our buying experience easy and quick.No pressure buying. Both made themself available for questions and concerns.They were knowledgeable,friendly, respectful,and professional. Went through all the qualities of the SUV we bought and were able to answer questions and concerns we had.Returned phone calls in a timely fashion before and after purchase. Gave us a very faire price on our older model for trade in. They kept us informed while we waited for our car and we're eager to get it to us as quickly as possible. They would be our preference for go to buying in the future.
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June 2022 by Diana A.
Our sales person was beyond fantastic we purchased two suv we came from WI they help the suv for 24 hours while the bank processed our loans and we had the most amazing experience from our sales person to management I give them 5 stars
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June 2022 by Scott K.
I had an excellent experience working with Joe C, who got me into a beautiful new 2022 Mazda3 Hatchback. I also enjoyed meeting other friendly staff members - Brian, Marco, and Ron. Biggers is an upfront, honest dealership. I ascertained that immediately after speaking with Joe over the phone one Saturday afternoon in May, and therefore decided to do business with Biggers in Elgin, which is quite a hike from where I live near the Chicago lakefront. Unlike many other dealerships at this time, I was able to purchase my new car at MSRP without "market adjustments" or other dealer "mark-ups"! Bravo! Thank you, Biggers, for treating your customers with respect! Highly recommeded. I will be back in the future!
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April 2022 by Lauren H.
My boyfriend and I had an incredible experience at Biggers. Rich helped us buy our CX 30 Carbon Edition and we absolutely love it. Overall 10/10 experience with the staff. Everyone was so kind and transparent. Would highly recommend to friends and family. If I purchase another Mazda in the future I'll definitely go back to Biggers.
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April 2022 by Alberto A.
I just purchased a new CX-50 and the experience from beginning to end was so easy and straightforward. While other dealerships are charging extra fees for accessories or random market adjustments, Biggers prides itself on being transparent and easy to work with. I would recommend Tom and team to everyone. I hope your buying experience is as easy as mine was.
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February 2022 by Glynis W.
We were working with Naperville Mazda. Not sure if they were too busy. But never heard back from them. But just happened to reach out to Biggers Mazda. Heard back right away. David was professional. Came back with a deal. Just what we wanted. I'm being honest, I have never gotten a new car so stress free in my life. I would have given them five stars. But let's see how if need service goes. Lol I'll let you know. So far, definitely would recommend these guys. Thanks again
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September 2021 by Kimberly C.
Bullying and aggressive behavior towards women At one point I was even told to "stop speaking because what I have to say is more important". I was then followed out to my car and continued to be harassed through my car window until I drove away.
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June 2021 by Charles C.
Wow. What a pleasure to purchase a car from them. Sales manager George is A plus. Small details on the car were taken care of rapidly and correctly By the service department. Not a recommender of many places but highly recommend Biggers Mazda. Their care for the customer is top notch.
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April 2021 by Jennifer Collier
The Biggers team was AWESOME. Franco was super easy to work with. He was patient with my questions, swift with responses and kind. Made the purchase of my CX-5 a breeze. My first new car in a LONG time and patiently showed me all the bells and whistles of my new ride. Everyone we encountered was friendly and upbeat. Great experience. HIGHLY recommend!
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March 2021 by Jay B.
We purchased a Mazda CX-5 recently with the help of salesman Tom Doyle. Everything went smoothly and we were out of the dealership with our new vehicle in about two hours. We appreciated the upfront low price and the no pressure sales. This was our second purchase from Biggers and we highly recommend this dealer. Thanks
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February 2021 by Paola P.
I bought an amazing car from Joe. He was super knowledgeable and just very nice. I LOVE my new car and I am very happy.
