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November 2023 by Joe F.
My truck kept stalling a specific way. I took it in and told them exactly what it was doing and I thought it was a short. Called a week later and said they found problem (not short). Would cost $1000. Then called a few days later and said that didnt fix it, was going to replace another. $2500 this time. 2 week later called me and said it was done. I picked it up. Made it 5 miles before it did exactly what it did before. Had to have it towed back. Took a week for them to look at. Called and said they found a bad connection on a fuel injection part. $1000 more. Talked to service manager who I told I thought it was misdiagnosed, considering the above. Guy was a total jerk. Pay up or go away. $4000 and a month later for a $600 part that would have fixed what I said I thought it was to start. RUN.....RUN fast.
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July 2023 by Kyle I.
I cannot rate Northside Ford or AJ with the pre-owned side of the dealer highly enough!We broke down in the middle of a Sunday night on the interstate 5 hrs from home. AAA towed us to this service station and at 7:30 Monday morning we were waiting at the door. Our Nissan initially could not be diagnosed at the Ford dealer, however one of the mechanics had an excellent idea, and decided to take a look anyway, getting us on the road early morning.He recognized the issue from a previous job, and he talked through the issue that we thought we were encountering with us and let me stand with him while he was looking at the car outside. He was able to quickly find the problem and clean the sensor getting us on our way.North side Ford saved us from a second tow, I made an important meeting, and was able to avoid the rental car and hotel game for another night. Any chance I get to sing their (and AJ!) praises or give them business I will.Thank you!
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March 2023 by Katie Roberts
Absolutely terrible. They sold me a Lincoln that stopped working 2 days after I purchased it. No working heat or air, no working windows, touchscreen that controls pretty much every function of my car DOES NOT WORK. I brought the car back for them to fix it, they charged me $950 and it was STILL BROKE WHEN I GOT IT BACK. Absolutely terrible and DO NOT RECOMMEND
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January 2023 by Russell M.
Went in for an oil change and tire rotation, left service department felt something wrong. Just made it past rear parking entrance lot when I was sure a wheel wasn't tightened. Pulled over and dug out my lug wrench to check and and the right front wheel was ready to fall off. Tightened lug nuts as much as I could and went back (about one block). Lug nuts on two wheels weren't tightened. Mistakes happen, but when i went back they acted annoyed instead of apologetic. They needed to order parts for it, so I called that afternoon to see if the lug nuts and studs were all that were damaged. Told me they said they'd call when ready, again acting annoyed . Saw car sitting outside late the next morning, waited a few hours and called to see if done. Yea, it had been done that morning, but they didn't bother to tell me. Managers all seemed to be busy when I wanted to talk about my treatment. To this day, not an apology from anyone there for something that could have been potentially dangerous. Will never go back.
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July 2022 by Kyle W.
Bought a car here outright. My first red flag was they wouldn't negotiate on the price cause supposedly did so much work on the car. They did nothing to this car as a matter of fact had to get things fixed after I bought it. Had to have a mechanic put the tires on the rims right cause they didn't. Left a bunch of plastic hanging under the car. Took it in to have ac/heat fixed they made it worse. I should of walked away from this dealer. Steer clear of this dealership. Way overpriced and lie.
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April 2022 by Rachel S.
My favorite dealership in town! Jake always makes the buying process so easy and the service department always takes care of anything I need
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May 2021 by Debra Fehrenbacher
Great Service
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December 2017 by Bravo Tango
Like most dealership based parts suppliers the prices are full retail. I guess there is comfort in knowing they are OEM components and if they don't provide the right part it will be corrected without the hassles of Internet suppliers. I was surprised when the person at the counter recommended an aftermarket solution for a part and it has performed just as well as a factory original. Three stars for pricing and Five stars for being willing to suggest other options. That seems to me to be a good balance between parts knowledge and availability combined with customer service.
