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“Marshawn picked up our full POD in St Louis. He helped move the pick up time so we could get everything ready for pick up. Marshawn was very personable and gave us tips for when the POD is delivered at the final destination which proved to be very helpful. Great personal service and would use again!”
“First time user of a stage unit
Madison was very helpful and had a pleasant personality. She answered all my question and relieved me of all my worries from the horror stories I’ve heard about storage units. Will definitely be back”
“The owners are AMAZING!!!! FRIENDLY & PERSONABLE!!! In these times where it’s most important for companies to value humanity, Edwardsville/GlenCarbon Mini Storage exceeds all customer service expectations!!! Thank you Edwardsville/GlenCarbon Mini Storage.”
“This company did what very few do-they listened. I had a lot of trouble with billing issues when they first took over, then out of nowhere gate codes didn’t work. Twice I came out and couldn’t get in. It even cost me some money not being able to access the unit. It had just reached a point of pure frustration. So, I left a negative review. Then, to my surprise, the management called me, they went out and figured out the issue and made it right. The owner handled the situation quickly and professionally.
Honestly, the facility and overall experience is a 3-star at best. But the positive and professional manner with which management resolved a problem definitely warrants the 4! Only reason I can’t do 5 stars is, I wish the issue had been handled without me having to resort to a negative review. The moment they knew there was an issue would have been the time to fix it, not weeks later after it happened again. Still, the fact they finally handled it and made it right definitely was impressive. Thank you.”
Self Storage
Self Storage
Self Storage
Self Storage
Self Storage
“The owners are incredibly friendly, the property is well managed and well-presented. Their marketing is always in good humor and their prices are very reasonable for the amount of space you get!”