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October 2023 by Michael Carnes
Great experience every time we visit the store. Sales people are very responsive and knowledgeable of their product lines and present facts and answer questions directly without pushing you to their preferences. We’ll continue shopping at Kettle River for our furniture needs as long as they remain in business.
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October 2023 by Gabrielle Apperson
We had a great experience at Kettle River. The staff (Pat especially) were very friendly and helpful. Pat listened to what we were looking for and guided us to a few pieces but also allowed us time to browse the store on our own. We did not feel overly pressured to buy something or continually bothered like we experienced at other stores. Staff was very knowledgeable about the furniture brands and options. We ordered a sectional and received quick communication when it had arrived to the warehouse. Kettle River was available to deliver within just a few days which was great. The store has a huge selection and several price points. I’d recommend them to friends/family.
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October 2023 by Karen Neutzling
Laurie was our rep and she was knowledgeable, charismatic and very patient considering we looked at everything from a new kitchen table to new recliners and bed mattresses. All of furniture was clean and functional compared to others furniture stores. Plus the prices were fair. I highly recommend Kettle River for all your nice things!!
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October 2023 by KTH
I called and asked for information regarding a Howard Miller curio cabinet that they had listed on their website. Sheila, the sales associate, gave me all the details and I ordered it over the phone. She told me how long the lead time would be before I purchased it. Very professional. Reasonable delivery and set up fee!
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September 2023 by Cullen Reed
Tim was incredibly helpful to walk us through the various options: sizes, styles, fabrics, brands. He helped us finalize what would work best in our home and made the ordering process a breeze! Will definitely be back! Great business and a beautiful showroom!
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September 2023 by Matt Guetterman
I hate buying furniture cause some sales people smother you and just won’t leave you alone! Our salesman Steve was great. He gave us room to look with no pressure to buy. He helped save us money for a box spring and delivery was prompt with very nice young men . Kettle River has by business from now on.
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September 2023 by Jean Kleber
We just visited Kettle River to begin our hunt for living room furniture. Sheila was our sales representative. She was knowledgeable, friendly, and presented all options to us. We ended up buying today. We are excited about receiving our new furniture.
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September 2023 by Becky Widman
Kettle River Furniture is the best!! I recently bought two new pieces of furniture and received awesome personal service and help with making my choices. I would definitely recommend them for your furniture and decorating needs. A shout out to Rebecca and Dianne for all of their help!! ?
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September 2023 by amy sikes
Our salesperson was amazing but the sales manager, Tim, was very condescending. I wonder if he would have spoken to a man in the same manner.Pat was awesome but we won’t be back because of Tim. Can’t believe they let a guy like that manage their store.
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August 2023 by Anita Heinemeier
Todd was very helpful and knowledgeable about the dining room sets we looked at. The store has a nice selection of furniture and we are happy with our selection , price, and quality. We will highly recommend Kettle River Furniture to our friends and family.The Heine.eiers
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July 2023 by Paul (Adisciple)
My wife and I bought a power recliner and sectional sofa with recliners, and it took TWO months to get them delivered. Then one of the pieces of the sectional did not fit right, so they had to order a new piece. The sectional sofa was delivered in the beginning of May after ordering it in the beginning of March. Here it is almost August and we still do not have the piece that needs to be replaced. Seems it takes longer to get one piece, rather than a whole set, 3 months and still waiting! Not happy! Things take forever to get resolved. If and when we decide to get more new furniture we will think heavily before doing business here again.
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July 2023 by Sylvia Putz
I wanted to buy a picture from Kettle River. It would not fit in my car but they said they could deliver it; for $100. I was an excellent purchaser at Kettle River. I live in Glen Carbon Il. $100 to deliver a picture?I cancelled my order and will not shop there again.
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June 2023 by Michelle Raymond
This is my third purchase from kettle river and I will continue going back. Todd was great and informative. Can't wait for my new furniture. Thanks so much!
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June 2023 by Shanda Lyman
Had a wonderful experience yesterday at kettle river after a not so good experience at another store. Sheila was great to work with and found the perfect couch for me in my price range and it was much higher quality than the one I was considering at the other store. Highly recommend, ask for Sheila!
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May 2023 by Rita Schmitz
I was looking for a specific type of sectional. I wasn't able to get to the store right away, but Rebecca replied to my inquiry right away and promptly answered all my questions. She was extremely friendly and helpful in personwhen I finally got to meet her. Sectional is even more amazing in person than the pictures indicated.
