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June 2024 by Linda Pyatt
Hate to say it, but the grooming was pretty awful. The girl used gigantic scissors to trim a 10-pound dogs face. I kid you not.. the scissors had to be 12" or more... for face trimming. She tried to make it right, but once he had chunks missing from his chin hairs, around his nose and eyes... that just can't be fixed. It's my guess, but this grooming was from a very inexperienced person. I'm going to have to let it grow out a couple of weeks and then go to a groomer who knows how to groom.The girl was sweet enough and tried, but I didn't pay for a groomer to learn on my sweet pup.This first photo is what our pup looked like after 4 Muddy Paws. The 2nd photo is what he liked, like after his prior grooming at a different groomer. (btw his previous groomer was booked up for weeks, so we needed to find someone else...our bad going up 4 Mudddy Paws). You can bet this review will be read by many others. My husband told this groomer that I walk our dog a lot, so with summer temps coming, we needed his body fur cut short but not shaved. She totally didn't touch his hind legs... that fur was 2" long. When I picked our sweet boy up, I was totally shocked at the way he looked. After speaking to a manger ( I don't know her name because she didn't care to tell me who she was. The lady with short blonde hair tried to be helpful, but the lack of ability by the groomer couldn't be fixed, even after a 2nd attempt which took another 45 minutes after I arrived to take him home. No matter how much I could direct the groomer, she just couldn't do the job. So, the businesses reply to my review and want to make it seem like the customer was at fault, which is ridiculous and unprofessional. The only thing we are happy about with this service is.... well, let me put it this way... the $5 gift card I was given to smooth it over went straight into the trash. There is nothing that will get us back in there. Had the replier to my original review tried to make this right, we may have felt different. As a business owner in the same community, I would have addressed the issue and made it right and not tried to pass it onto the customer. I was warned about your business practices, after the fact.
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May 2024 by Colette Tisdale
Great customer service
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March 2024 by E C
Great place to get healthy food for your dog or cat. No too many places carry this many choices of healthy brands of food and treats.
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March 2024 by Scott Rinderer
Always have high quality food and toys for my dog and the employees are always friendly.
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March 2024 by Abby Veitch
I usually don’t leave reviews on places, especially negative but I’m very sad about my experience here. The place itself was very convenient and loved the set up & everything for the self-wash bathing area for the dogs! I learned about how you can take your new pup that you adopted in here for a free wash (as long as you show your adoption paperwork & it’s within 3 months) gave my pup a bath & everything was great! Until I got home and realized he was biting himself and I saw a bunch of bites on him & discovered he now has fleas. :( I don’t want this to happen to anyone else, & I’m very sad because I thought I found a new place that I’d take him for his monthly baths.
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February 2024 by Lisa D.
In all transparency I acquainted myself with this location because of their self bathing service and I love the unique treats I found here too. I don't know how staff is trained here, but they sure do enforce the one hour before closing rule for bathing. Their hours don't really cater to the working public so I do try and use them on the weekends. I had called ahead today and asked how late I could start a bath and was told that I could gauge my own time and that the bath would close at 3:15. I arrived at literally 3-301, and the young man at the counter did not greet me immediately so I said that I would like to give my dog a quick bath and knew I only had about 15 minutes to do so. Without hesitation he said it was 301 and the bath closes at 3pm. I have tried to love this place but it's hit or miss. Some staff are helpful but most of the staff I have encountered are sort of rude. I get the feeling that none of them like the self bathing their business offers. It feels like they are annoyed by it. When I have gotten to use the self serve bath services, staff monitors your every move. Do better 4Muddy Paws because you have a beautiful store - find staff that love animals especially dogs! I know that is easier said than done. If bathing services is not a profitable business for you shut it down or charge more (shampoo and conditioners are way too watered down) I hope to see more reasonable hours for the working folk. Thank you.
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November 2023 by Chris Brewer
A birthday cake was ordered for my dog two days before his birthday. The afternoon after the cake was ordered, I received a phone call from the business saying my order was not processed and the cake would not be made as I did not pay for the cake when the order was placed. I have ordered lots of cakes from Four Muddy Paws and have always paid when placing the order. When I asked the lady that took my order if I needed to pay over the phone, she assured me I could pay when I picked up the cake. WRONG! 24 hours after placing my order, the business called and said no cake until payment was received, and even if I paid over the phone, the cake probably wouldn’t be ready until Thursday - a day after the birthday. I am very disappointed that Four Muddy Paws failed to make this right. They waited 24 hours to callme and failed to offer a solution to get the cake delivered as ordered. Due to no fault of his own, Sculpin celebrated his 8th birthday with a delicious McDonald’s geese burger. He was happy. And that is all that matters.
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August 2023 by Shelbey Stone
Four Muddy Paws is the most fun! I love taking my fur baby there and knowing whatever treat his puppy heart desires from this establishment is going to be natural and pretty good for him! We also like to go there for bath time. The DIY stations make bathing and grooming my 70 lb poodle seamless and simple! I highly recommend popping into this store sometime to see for yourself!
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August 2023 by Erick Olvera
Love this place. They always have a great selection of cat food/dog food. But great doesn't describe it as much as diverse. The store is huge so it's easy to get intimidated by the small yet full space it has to offer. But don't forget to ask the Employes for help. They have always been kind and shown me around if I needed anything.
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July 2023 by Tera Smith
I got a peanut butter & vanilla cake for my pug's 13th birthday. She loved the cake. The staff at the shop were fantastic. They were excited for me to see the cake & It was perfect. Highly recommend paying them a visit.
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July 2023 by Cheyenne Jennings
I bring my golden boy here for his grooming and cookie treats. Katie at the Edwardsville store does fantastic with my dog! I never have any complaints after getting him groomed! Love that he comes back with a cute bandana as well lol. Also love the dog cakes from here, had one specially ordered came out awesome!
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July 2023 by Maddie Walker
Katie does the absolute best job on my Goldendoodle! She always takes her time and gives my girl all the loves while grooming her. She sends me pictures and communicates with me throughout. I’ve had some pretty bad experiences with other groomers in the past and Katie is hands down the best in the area! I’ve been bringing my doodle here since January regularly and my girl loves going to Katie which gives me so much relief to know she’s getting taken care of and walks out with the cut I ask for every time!Picture below of one of the photos i’ve received in the past during her spa day!
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July 2023 by Jess B
Out of towner visiting, wanted to stop and get my dogs something. Rude staff, paid by card. Only to be chased down in the parking lot and say there’s an issue with my payment to come back. Verified through my mobile bank application not my card or account was the problem. The unfriendly staff member with zero customer service or computer skills just wanted me to pay again. Advised I would just return the items since I had already paid once. They declined, I left items on the counter, walked out, and had to call my bank to dispute charges
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May 2023 by A W
In store made pet treats! Our pup loves her frosted treats! Birthday cake treats along with cbd products in stock as well! The diy pet bath is a great convenience in between groomer visits, plus it makes a mini spa day for the pups!
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April 2023 by Steven Bott
I've been a steady customer of their Edwardsville store for two years now and I can say the service and product offerings are as good as their flagship store in STL.The variety of dry and moist foods for both canine and feline is impressive. If you're wanting to change up your fur-babies diet, talk with one of the sales associates and they'll be able to guide you to one or more of their offerings.They can even help you find the perfect bag of treats to make your best friend a happy snacker.My dogs are so spoiled they have their own closet in between the kitchen and laundry room. It's filled with different bowls, leashes, collars, dry and moist food and a variety of treats. I'm pleased to say, it all came from Four Muddy Paws. They're the best when shopping for your best friend.
