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September 2022 by JAYME LEBSHIER
I have been a customer of this bank for close to 40 years and would have given it 5 stars all the way, but today my experience with the drive thru really affected me. I drove up requested a checking deposit ticket. The young girl - Erica at the window asked me if I was at the right bank. And informed me that this this was Citizens Bank of Edinburg - As if the large sign outside didn’t give a hint as to where I was. Anyway, I told her I had banked there for almost 40 years and asked why she would question my deposit. She said “Well I don’t recognize you”. Then she told me I probably wanted National Citizens Bank - which doesn’t exist. I then asked why in God’s name would I drive out of my way to a small town to put a large sum of money in a bank where I have no account? She did not answer but walked away and finally finished the transaction. I didn’t know Erica had to know you to bank here. I didn’t get the memo, the secret handshake or password. I feel bad because everyone has always been so kind and helpful and this girl’s attitude is not a reflection of the wonderful people who have always been there for me.
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July 2020 by Tammy Falconer Skaggs
Very friendly and small hometown bank
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August 2017 by Chris Lush
Not any business deserves a 5 star besides i just started using this bank after a few months start and end and business that me and my wife will be doing will see and go from there
