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July 2024 by Anthony Polland
Went in to see why xfinity doubled my bill. Turns out my contract ended without notice. Resigned for a contract, best they could do was half my original speed for $10 more than what I was paying previously.
Asked to be credited back half of what they charged me. Said they could not as it was my responsibility to look at my statement in advanced each month to see when my contract ends. Not their responsibility to notify me by any means.
After the disappointing news, the lady at the desk tried to sell me their mobile service, using their "customer service" as a selling point.
Xfinity customer service summed up: $10 more a month for half the speed along with being robbed for $60.
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July 2024 by Carol Grotts
Terrific job ??
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June 2024 by Jenny A
We had Comcast for two years and the price went from $50 to 111 so we discontinued it and got a new provider. I returned all of the equipment and they’re still charging us for service that we haven’t had for three weeks and they’re still charging us for service re canceled. haven’t been using it for weeks and when I try and call them, you can only talk to AI and there’s no person, who can help me so I have to drive all the way to the store to talk a person on how to get the money refunded. Very poor customer service.
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June 2024 by Judy Corneilson
My granddaughter's bill was due but she had to work. So I stopped by and the young man that waited on me was very helpful.
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May 2024 by William Morrill
Just a quick stop-by to drop off an older gateway. No problems.
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May 2024 by George Miller
Greeted by a friendly employee within seconds of entering. Directed to another friendly employee who took care of both concerns which brought me there.
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May 2024 by drew nguyen
Avoid avoid avoid
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May 2024 by Becky Brown
Bunch of liars! I will NEVER go back to Xfinity!!!!!!!!!
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May 2024 by Matt Burch
Leaving new review,very helpful.
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May 2024 by Jordan Moran
The wait time felt like forever, but the customer service was great. They actually did a step-by-step to how to set up wifi.
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May 2024 by William Atkins
The employee I dealt with was wonderful but if Xfinity had decent customer service by internet or phone I wouldn't have had to come to this location. So this location is five stars but Xfinity is 1 star overall so I'm averaging it to 3
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April 2024 by Angelic Art
The customer service was patient and knowledgeable about my mother's issues. She was great in explaining what happened to our service.
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March 2024 by Brandon Stevenson
Worst Internet I've ever had this place sucks and I hate them with a passion have a package below the best you can get and I might as well hold an antenna over my head
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February 2024 by Shawna Smith
Highway robber in everyway they can. Stay away from this company.
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February 2024 by Doris Foster
Awesome ??
