Thorntons, a vertically integrated company, operates stores across six states, offering fresh foods, high-quality beverages, and fuel. The company is committed to being people's favorite place to stop and work. Thorntons is passionate about giving back to the communities where its team members and guests live and work, through community service, humanitarian events, and fundraising projects. However, some customers have reported issues with the taste and quality of the slushes, citing a jarring difference in the past few months, which the company should investigate. Despite this, the overall atmosphere and accessibility of the stores are praised, with customers enjoying the convenience of grabbing morning coffee and snacks on the way to work. While the gas pumps sometimes face maintenance challenges, Thorntons strives to provide a positive experience for its customers.