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February 2024 by Pretty One (PRETTY1)
I rented a second unit and moved some stuff in it but there was no key. The next day I went back and my things had been moved out and a key left in the unit. I had already paid for the unit and waited around all day for them to bring the key but they never did as of 2:30 pm. Now my stuff is gone. So this is a terrible experience.There is no option to give no stars or I would.
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February 2024 by Bryan Shreeves
They are considerate to there customers and helpful in resolving issues, and I appreciate their business
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February 2024 by Anthony Vallejo
I always have a very pleasant experience when I go pay my monthly payment thank you again
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December 2023 by Eugene Frels
Easy registration, great customer service.
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October 2023 by Maureen VanDerBilt
Office staff was extremely helpful. Lock came with unit which was a bonus for me. Unit was clean and ready for my stuff. Only reason for 4 stars is the sharp angle at the end of the lane is tough to maneuver with a 15' U-Haul. Also the dirty diaper someone kindly left in front of the unit was fairly gross.
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October 2023 by Google user
Office staff was extremely helpful. Lock came with unit which was a bonus for me. Unit was clean and ready for my stuff. Only reason for 4 stars is the sharp angle at the end of the lane is tough to maneuver with a 15' U-Haul. Also the dirty diaper someone kindly left in front of the unit was fairly gross.
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September 2023 by johnny allen
Vary clean nice prices
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May 2023 by Christine Giminez
Reserving a Storage Unit was quick and easy over the phone. The person, ( Debrah) at the Call Center had awesome customer service. I went in person today to East Moline to make a payment and set up monthly auto pay. The rep who waited on me was friendly and also had great customer service. Thank you all and I’m glad that I chose your company.
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March 2023 by Kyle Hurry
New customer. I reserved a unit online and at the office everything thing went smooth. I'm sorry I can't remember her name, but the new manager was very helpful and quite nice.
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May 2022 by Brandi McGuire
DO NOT RENT FROM THIS COMPANY.
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May 2022 by Brandi M.
Name of company changed and didn't notify me. I wrote a check for payment and it was sent back with a late fee charged stating that it was made out to the wrong company. They then locked my unit. I went in to write another check and they were closed during the day "at the bank" the sign said. Came back later and wrote a check in full for 2 months. Went back 2 days later and unit was still locked! Horrible customer service! The old company that owned this did a wonderful job, I am now leaving after being here for 6 years. DO NOT RENT FROM THIS COMPANY.
