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July 2023 by Talija T.
Awful. I scheduled a TB test here, got here and the pharmacy and clinic were abandoned. I checked in, waited for around 20 minutes after my scheduled time and had to leave, as I was late for work by that point. No one to talk to, no way to ask questions, no acknowledgment.
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June 2023 by Kyle F.
Nothing to add that hasn't been said. Rude attendants, long waits, and plenty of issues trying to fill a prescription. CVS is about a mile down the road and there's an Osco right across the street. No idea why people still go here.
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May 2023 by Taylore G.
The worst pharmacy i ever have dealt and the most disrespectful pharmacist I have ever spoken to. I am disgusted by how condescendingly he spoke to me.
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November 2022 by Christina A.
I laughed out loud when I saw the reviews on the pharmacy because they are SPOT ON. I have a severe form of lupus and some other fun things I need daily medication for. It's a joke now with my husband whenever I need a refill we call on speaker phone because we already know there's going to be an issue. They are so rude and incompetent. I have to fight with them often for my medication to be filled because they don't read the directions clearly. Concerning for a place dispersing medication. I've only come here because it's the closest location but it's really not worth it. You'd save so much time driving somewhere else. These people should not be in charge of peoples medications and lives. I feel bad for the people that don't fight back and probably can't get what they need. Please stay away from here.
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September 2022 by Hannah H.
Their phone number does not work anymore. I tried calling back about a prescription, but it's no longer in service?
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July 2022 by Angie C.
Google may say they are open but they are all indeed NOT! WHY would you post inaccurate hours online?!?! The staff in the pharmacy is rude and unhelpful at most repeatedly.
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March 2022 by Kathy Maish
Never had any issues. I believe the young man's name is Kyle who is so friendly and helpful.
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February 2022 by Courtney D.
This pharmacy is my own personal hell. Not once have they gotten things right. Even when there is no line and multiple pharmacists I manage to get a 30 min wait and bad attitudes. Waited in the drive thru once for 45 min only for them to hold up a sign and say their phone doesn't work. Will never come again even if it means driving far out of the way.
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December 2021 by Lissy B.
Called the pharmacy today as i was told to do by their 877 number representative, to ask about walking in for a first dose of the vaccine. Due to my company's mandate i need to get this done and that's all i wanted to do today. This pharmacist scolded me like she was my mother. Totally unprofessional! Her tone was abrasive when she said "ABSOLUTELY NOT!" When i asked why another Walgreens (further from my home) did do walkins for the first dose so why doesn't her location. Clearly she has no tact or professionalism as she could have nicely stated no and why. I actually drove to the westmont Walgreens and had an amazing professional and kind pharmacist admitted my vaccine FIRST DOSE as a....yes- a WALK IN!!!! Get it together Walgreens in main! 2 stars with now 43 reviews? Yeah, clearly bad management there.
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November 2021 by Robert K.
A very special recognition for Katie in Pharmacy. I ran out of my Metoprolol (a very important blood pressure medication). The FedEx delivery of this medication was delayed (Christmas Season). It was a Sunday, and Katie had to spend considerable time on the phone with Blue Cross to get approval for a refill (because it was a Sunday). Her perseverance paid off, and I got a refill of my Metoprolol. Thank you Katie.
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October 2021 by Taylor G.
The pharmacy here is an absolute joke. Nothing is ever filled in a timely manner and the staff is so rude. I'll submit a request to have a med refilled then it magically gets cancelled without reason, and nothing but excuses on their end. Always end up waiting at least 45 mins in the drive through to pick up meds. It's absurd.
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May 2021 by Arielle C.
I tried to give this pharmacy a chance, I really did. Every time I come here I have to wait a minimum of 15 minutes for my prescription. Customer service is awful!!! Pharmacy is always understaffed, slow, and incompetent. I'm so appalled at how horrible the service is. I was also told my prescription was ready yesterday. Since then I've gone to the drive thru twice to be told that they were out of it and had to reorder more. Never mind that I needed the medication yesterday. Absolutely unacceptable! I don't even know why I wasted my time writing this review. Management does not care, and nothing will get resolved.
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March 2021 by Grace K.
The pharmacy here is absolutely awful. Called and was left on hold for 45 minutes only to be told by the pharmacist that they never received my script. "Well I'm the pharmacist, and I've been here since 2pm and nothing has come through for you." How about offering up some sort of help rather than telling me about 5 times that you're the pharmacist and that you can't do anything else for me and that I have to call my doctor and figure everything out myself? I had called my doctor first to make sure the script was sent and my doctor confirmed the prescription was sent over 2 hours prior to my phone call. Had them resend the prescription to a different Walgreens and it was ready for pickup within literally 5 minutes. Avoid this Walgreens pharmacy at all costs; it'll save you a lot of time!
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August 2020 by Earl S.
This Walgreens in Downers grove is the best. The pharmacy is harmacy!! They allow my minor request to leave the scripts in the orig bottles where applicable, always treat me great, and always offer an immediate fill when most of the time I can wait. It took a few years for me to come to love this staff, they're the best !!! HARMACY!!
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June 2020 by Nancy D.
Incompetent customer service doesn't quite cover it. In fact, it seems as if they don't really care about their customers at all. It's appears some of the employees, even the asst. manager, isn't really concerned about their own rules and information they give to their customers. Horrible experience. If I could give 0 stars, I would.