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October 2023 by S P.
Costco used these guys to install an appliance in my place. So they installed the appliance fine but melted a packing blanket all over my stove top when they accidentally turned the burner on. Didn't say a word. Just pretended to clean up and ran out the door. Thankfully I managed to get it off but seriously how crappy. I even tipped the two village idiots. Guess I am the idiot. All I can say is inspect everything before you let them leave.
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September 2023 by Sandee Waddoups
They delivered and installed a new dishwasher. Gave me a 4 hour appointment window, but didn't call prior to give me an estimated arrival time. Most companies call 10-30 minutes before so you know they're on the way. That would have been nice. That's my only gripe. The tech was very polite and efficient. Did a great job.
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September 2023 by Tom99
Great installation company for Costco! They scheduled me quickly, came exactly on time, kept me informed of when they would arrived, and installed the microwave quickly and efficiently. Just what you'd expect when working with Costco.
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September 2023 by Linda Moran
The install of my new Bosch dishwasher went smoothly even though the technician had to install an under sink electrical outlet because the new appliance is plug in, not hardwired. The technician was very friendly and helpful. I definitely recommend this Transmotion, Inc. for installation.
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September 2023 by james willoughby
The dispatcher provided accurate time frames for the installer to arrive. The installer called with a 30 minute warning so that I could put up my dogs. The installer was extremely courteous and took great care to not damage our property or possessions throughout the installation and removal process. I would not hesitate to recommend Transmotion, Inc to anyone. I'm very pleased that Costco transacts with them to do their appliance installations.
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August 2023 by Graham Egger
Louis and his partner showed up to install my new Bosch dishwasher on time and ahead of schedule. They took steps to protect my floors and make a clean install. They did a perfect jog very professional and listened to my questions and answered them promptly. I would highly recommend this install team they did a perfect job and at a fast pace. Thank you guys so much!
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August 2023 by Charles Brocato
While Costco customer service totally screwed up, this company kept me up to date and followed through with delivery and installation. Technician found a potentially dangerous electrical problem and fixed it on the scene for a reasonable charge. Did great job installing our dishwasher. Highly recommend.
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August 2023 by Linda C
Awesome job of a first time installation of a high end dishwasher. I was kept informed the day before delivery and the day of delivery. Saul was professional, worked quickly, and cleaned everything up before he left. Highly recommended!
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August 2023 by Tarun Mitra
The worst dishwasher installation service I have come across. I had to deal with them because of Costco send these people and I bought the dishwasher from Costco. Here is the play:Day of delivery and installation - The person comes in, unhooks the existing dishwasher, finds a leak in the 2 way valve with the dishwasher. Calls me and says he cannot install as the valve is leaking. He was neither carrying the parts nor he is the right person to do this. He returns and says call Transmotion and schedule another visit with the correct person.I call them and tell them please send the right person. They reschedule the installation. I confirmed twice before the day of installation that are you sending the right person and with the right parts, they confirm "YES".Day of the second installation - The guy comes in says the same things as first guy and returns. I call them back they say they made a mistake and will send the correct guy this time.Day of the third installation - The guy comes in. Does not want to find the water shut off valve for the house. Since I am the owner and I am getting a new dishwasher for my tenants and my tenants did not know as I was not there and installer returns because he mentioned we should know where our shut off valve is and he won't find it (which is generally outside of the house)
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July 2023 by Ana E.
If I could give negative to this business I would. This company was a third party contracted that delivered a new dishwasher we purchased via Costco. They cancelled their scheduled delivery the last minute twice. Finally they were supposed to drop off and install the item today. The two persons responsible to do the task were in their early twenties, and unfortunately quite unprofessional and rude. Then they started asked for extra payment to install the washer saying a new plug is required. I mentioned that the service is included in Costco service and while I have them here I need to call Costco to confirm. As I was talking with Costco, these they jumped in the truck and left without even dropping off the washer or informing us. The entire experience took less than 10 minutes and we were shocked! We tried calling them but they kept rejecting the calls. Unfortunately, Edgar the company manager was not any better. Do yourself a favor and avoid this unprofessional business.
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July 2023 by Bhaskar Ebbur
Poor service. It's unfortunate the Costco works with this company for delivery and installation. I hope Costco suspends their tie-up with this company.This company is disorganized and they don't have coordination among themselves. Customer support says one time and the delivery person comes at different time. They don't even respond properly to the calls. They don't have a proper mechanism to reschedule. Their delivery person calls you to know when you'll be at home and gives you a time stating they'll be there sharp at the given time and they'll never show-up in that time. In case if you say you'll not be in home in a particular time their delivery person purposefully come in the time frame when you'll not be there. They seem to be very lazy people and repeatedly do this just to avoid working.
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June 2023 by Billy Samano
The guys were very friendly, polite, and professional. And did all they could to help make sure my items were dropped off safely and securely!
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June 2023 by Shawn Freeling
Costco dishwasher installation. Installer was friendly, fast and professional. They called to confirm appt. 4 days, 1 day and 30min. before appt. Excellent service.
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June 2023 by Roi-Lynn Munsey
To be clear I am a Costco employee but I have never bought an appliance from Costco until now due to how difficult the process was. I have experienced several other sources of appliances and this one is the best experience in recent history. Very organized, polite, and efficient. I will see how the dishwasher does over time but the delivery and install have been great.
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June 2023 by Anthony R.
Terrible. Avoid at all costs. Too bad zero is not available on the star count.
