-
February 2024 by William Datavs
Would not recommend this place to rent anything. Website says all you need is a license and credit card but they pick and choose who they want to rent to was discrimination against me and my friend when we tried to rent a tool and was told we would break it and they only rent to licensed contractors. Refused to rent or offer the accidental tool protection to me and told me that this is store policy will be using menards or Lowe’s from here on
-
November 2023 by James H.
Went there today to get some connectors like wago. The help I received was great they were very knowledgeable and eager to help. I can tell they loved there job and on checkout the person was curious and polite. Even though those things SHOULD be the norm it's not anymore. So great job Home Depot
-
December 2022 by Susana M Regan
Thankyou to the following staff members for getting me through the holidays with patience and kindness and much guidance,Jamie in Garden, Lizzie and Dilip at registers. I was at Home Depot many times and they all were always kind and hardworking. They did there jobs with a smile and were very courteous. Thankyou very much for everything and I am sure I will be there in the New Year.
-
September 2022 by Liz E.
My husband and I went in to buy a new dryer. Neither of us was excited about this. We were greeted by Pam M who was extremely helpful. She was very knowledgeable about the dryers and installation. She made the process easy and quick!
-
September 2022 by Alice K.
This is a great Home Depot location and I am happy that I found it. I found exactly what I was looking for in a very short time. The staff was helpful and very friendly.
-
August 2022 by Johnie W.
Walked around for 10 mins and not one employee asked me if i needed help. I finally got someone to notice i was lost in their 45 isles amd they directed me to the key area, where when i arrived there was no one there. I continued to look around aimlessley for the "key guy" as i needed 15 keys to be made and ater another 15 mins he finally showed up. Unacceptable.
-
August 2022 by Michael M.
I purchased a patio screen door and when driving home the screen flew off the roof of my car and was severely damage. I called Home Depot, and explained what happened. They told me to bring the damaged door back and replaced it at no cost. Kudos to great customer service!
-
July 2022 by Janet Sweeney
I purchased a Maytag dishwasher in July, 2022 and it was delivered and installed on July 14, 2022 by their installer. It began leaking a few days later. I called customer service and they said they would send a service tech to do an installation check and that I would get a call to set up that appointment within 24 hours. I never received a call so I called back two days later and got another rep who said she would call Maytag. I have been on hold with her for an hour and she has been on hold with Maytag for an hour. How do I get them to respond? I paid for the installation and either the appliance is defective or they did not install it correctly.
-
July 2022 by Kashmir Pulaski
This store has the best CUSTOMER SERVICE I’ve ever seen in a retail establishment. Therein is why they will continue to get my shopping $$$ FIRST. FIVE(5) STARS. ... wherever that goes.
-
April 2022 by Carlos M.
Home Depot is definitely the best and only store where I can find everything with regards to home improvement. I went to the store, and there is a wide and spacious parking lot, and I did not really have a hard time because parking is easy and accessible. The store is big and spacious. Although the store has a nice layout and everything is organized, the employees are always friendly and helpful, and they have answers for whatever I ask about. They are also knowledgeable about pretty much everything. There are a variety of options and choices for everything, and I like them. The employees also have suggestions and recommendations that I must say are really helpful and sometimes true. They do not only have good quality products but also, of course, the best and most improved or updated products as well. I got to choose everything I like, and I do not really have a problem with its quality, designs, or anything else because everything is guaranteed to be great. The prices are also fair and reasonable. I highly recommend this store. They have the best things with regard to home improvement, hardware, tools, and anything else, and also, the service is great and everyone is always willing to help with their best knowledge.
-
March 2022 by Farhan K.
The Home Depot in Lombard,IL is the best one. Helpful staff and great inventory after 2021. It's my go to store for hardware. Adam, on the customer services is a senior staff member with knowledge and passion to help. All the other staff are great, too.
-
January 2022 by Josephine R.
This store we went to. I asked an employee an older man if he can tell me where the hose are for a utility sink? He asked me well what kind of hose? What size? I mean he was rude so my daughter and I walked out, he did tell us in was in the gardening area which it wasn'. I'll never go there again.
-
January 2022 by Gino H.
One of the most incompetent companies I've ever dealt with. Zero customer service or reliability. Will only shop at Lowes or Menards going forward. Ordered a Shop Vac for my brother in law for Christmas, was supposed to arrive the day before. A week later has still not arrived so I called and after an hour with customer service found out it was lost and they canceled the order with barely an apology. So I order it for delivery at the Downers Grove location. Shipping shows it arrived at the store but they can't find it. They cancel the new order after not letting me talk to a manager and seeing if I could get some sort of discount on the more expensive one but nope they won't let me do that either; just keep transferring me around.
-
October 2021 by Joseph Wilmarth Tyna
I had a really great experience renting a power washer from the home depot. The customer service representative showed me how to operate it before I left the store, and he helped me load it into my vehicle. No complaints.
-
September 2021 by Jovan Dewaal
Best around. Diligent staff, they will help you get started and loaded. I drive further to go to this particular location.