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January 2024 by Frank G.
My wife went to Room place. Picked out a chair. Salesman Tom gives her his card . Tells her 20% off.She tells him I would like my husband to see it. She calls me I am there in twenty minutes. Tom is gone we deal with George. We say write it up. Now the fun begins. Once they saw we wanted it the 20% no longer existed. Yes twenty minutes later disappears. I ask George why no discount. Was told it didn't qualify. Tom wanted a down payment on the discount price. George calls over a stoic looking woman with zero people skills . She states no discount and walks away. Now George states he will talk to the real manager in the morning and call me. I get a call and he states no discount. We have purchased many things from them. Have is the word here. Never again. I really can't see how people would deal with such people. To many nice people in other stores. Ashley, Schmitt many more. Heed this warning. They will screw you too.
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January 2024 by Karim A.
Worst furniture company ever. all lying, no one knows the policy, all final sale or 15% restocking fee even if the item came in damaged. they will drag you for days without giving you an explanation they don't abide by their stated policy stay away at all cost.
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January 2024 by Lynda L.
My husband and I were shopping for living room furniture last weekend. Our wants were very specific; power reclining sofa without middle seat or center drink holders. We went to several stores and since the selection of was limited, most sales people attempted to sell us a style of sofa we did not want. Our last stop was at the new Room Place in Woodridge on Boughton. This is where we met Mr. Alvaro Gonzalez who provided us with exceptional customer service. He only showed us the styles we wanted, he let us take our time, did not hover, answered all questions and took the time to calculated payment plans for two different sets. In the end, we selected a floor sample, and Mr. Gonzalez made sure we inspected thoroughly before finalizing the sale. The set was delivered five days later and we were impressed because not only did the furniture arrive within the estimated window, but we received updates so we would know exactly when it would arrive. The delivery team was polite and efficient, making the overall experience great. If you are looking for furniture, I highly recommend visiting the room place on Boughton in Woodridge, and if you are lucky enough to work with Alvaro Gonzalez, I am sure you will have a very positive experience.
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October 2023 by Abdalla82
One the employees named Hana, was 10/10 and she knew how to sell a mattress. I'm sure if you keep people like her around your business will be booming.
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September 2023 by Stacey Holdren
Pete does it again! We came in for the labor day sale with a general idea of what we wanted and for what price, Pete pointed us in the right directions, gave us the options, and walked us through the financing choices. Walked away happy. The only place we buy furniture from, and the only salesman we trust.
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June 2023 by Jen Monahan
Fantastic and polite service from the first moment we stepped into the showroom. Our sales representative Jack was knowledgeable and very helpful with all our questions and concerns. The service of professionalism continued throughout delivery. The quality of the furniture is beyond satisfying. Highly recommend for your decorating and furnishing needs.
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June 2023 by Patricia E.
Zain the office manager is very very informative and helpful with financing
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May 2023 by Max V
Had spend almost 8000.00 $ on the furniture back in 2017 6 years later this set of couches and the bedroom set is going to trash. DON'T Buy ANY LEATHER OR WHATEVER THEY SELL THAT LOOKS LIKE LEATHER!!!!! The couch had pealed 60% same for the bedroom set. Worst quality furniture I ever seen !!! ? Room place management at least come and take this trash away from my apartment I will give you 2 stars for that instead of 1 !!!!
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May 2023 by jill
Peter was an excellent salesman. He was so helpful, explained everything and just a very personable guy.The cashier young lady was also excellent and very kind. Great all around experience.
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April 2023 by Julie Munson
AWESOME!!!!! ? ? ⭐️ ?Joan the GM is so fabulous. She explained everything and I was very clear on my options. My sales person Pete was awesome as well. He was very patient t with me and gave me his expertise and opinions. I loved that. That's a great team. I spent all my money but I'm very satisfied about that decision. Give them a bonus a raise or something. My experience was so great and rewarding them will be well deserved. If you guys want great customer service and someone who's patient to help you understand your option come see Joan and Pete at the Downers Grove location. You will not be dissapointed??
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April 2023 by Bryan Murillo
Pete is the man! He let us look at our own pace, answered our questions, showed us the pros and cons of each bedroom set and walked us through the entire finance process. He explained each line item and cost so there was absolutely no surprises at the final price tag. Good salesmen are hard to come by, but from now on, we won't shop anywhere else.
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April 2023 by Jahan Shuja
Great staff - Joan Staples and Jack Atkins. Took their time to measure the table, took the leaves to show me the right length that I wanted to see. Very very satisfied with their service. Very accommodating and friendly. Highly recommended.
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April 2023 by Matthew Gagnon
The selection at this furniture shop includes pieces that are perfect for creating a warm and inviting entryway or foyer.
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March 2023 by Arianna Bentel
Joan was so amazing!! She knew exactly the vibes to look for in my couch, and how much interaction I wanted and balanced space. I am so happy to have interacted with her and have her as my salesperson. She was timely, personable, informative, and flexible, it was great.
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March 2023 by inicis
Looked for a living room set for a couple of weekends in a row and ended up here after seeing a 30% off add on TV. We ended up buying a living room sectional. Salesperson was very helpful and not pushy. Price was good and quality seemed satisfactory. Bonus was that it was in stock also. Hopefully the delivery experience will be as positive.
