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February 2024 by Miranda Shaw
Feb 6 2024 update -Upon seeing their response below I reached out. Still same problem, they cannot fix. Requested refund, ? no of course not. Requested someone to replace pieces, no but you can rent a truck and hire someone to come replace them yourself during the holiday season, (bc everyone has time for that). Chose to wait for the replacement pieces. The tech walks in with a small box and says "I'm not sure they sent the correct parts". He was super helpful doing what he could and trying to come up with a solution so thank you so much to him! ? but now we will have to wait ANOTHER 10 weeks for the correct part. Awesome ?. NEVER BUYING FROM STEINHAFELS AGAIN. I really thought it was going to be a good experience with the reputation I've heard from them. ??Terrible customer service! The people talk like robots. We picked up our sofa got it home and it's missing the connecting brackets. Called customer service, they requested pictures to be sure they send the tech out with the correct parts. The tech came out to VERIFY THE PARTS needed not bring the parts to fix it. It takes 10 weeks for 2 bolts and and plastic foot, which in the meantime is sitting int their warehouse on the SAME sofa, but that warehouse doesn't "process shipping" there so they can't take the pieces off it and mail them to me. What? No one has the capability to mail me 2 bolts so my sofa works properly and doesn't fall apart? It's like talking to a robot, there is zero critical thinking to solve a simple problem.
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February 2024 by Bradley Appelhans
Friendly and helpful staff, large selection, good quality and reasonable prices.
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February 2024 by Labros Hatzilabrou
Excellent service. No pressure. Good selection, clear pricing, clear communication. I will be back next time I will be looking for furniture.
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February 2024 by Cindy Arnold
Best Customer Service Ever from Maria Bonasorte! Wonderful experience!
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February 2024 by Kathy Ackerlund
Our sales associate, Fatos Brahimi was wonderful. He was very knowledgeable and was not pushy at all.
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February 2024 by Donna Kolacki
Excellent service by knowledgeable employees; quality merchandise beautifully displayed
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February 2024 by Maya Harris
Good variety and pricing.
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January 2024 by Pat Zenere
The sales staff at this location is great, to say the least (especially Corey). But your phone customer service is the worst I have ever dealt with, very rude and giving out false Information.This could be avoided by having a direct phone line to the store. Get rid of the present customer service that you have. It's really bad!!
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January 2024 by Janice Kravitz
Sam was so helpful with the purchase of our couch and chair with ottoman. Highly recommend Sam - ask for him. The store was offering very good prices and good quality furniture. We found what we wanted.
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January 2024 by Ramon Stallings
I enjoyed Cecil who sold me and my wife the sectional furniture. If it was more people like him on this earth, This planet would be a better place to live. He treated me with respect and kindness. Thank you cecil.
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January 2024 by Scott Harris
Not much of a saleFurniture expensive
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January 2024 by Michael Rossi
Excellent service from Cecil. Patient, funny, charismatic, and knowledgeable. Very helpful! A++
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January 2024 by Jenny Levine
Cecil was fantastic at helping us find just the right furniture. We had specific parameters for what we needed, and he knew the inventory so well that he was able to zero in on the piece we eventually purchased pretty quickly. We were impressed with the store's selection but would have felt overwhelmed without his guidance because there's so much there. We'll definitely shop here again and will make sure to ask for Cecil. Great selection, great service.
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January 2024 by Ronald Bangert
Muhammad Khan is our sales associate. Excellent representative of Steinhafels!He patiently answered all our questions and listened well to our needs & concerns as we expressed them.Are confident and comfortable with our purchase of Tempurpedic LuxeBreeze ensemble.Look forward to a delivery date and working with Muhammad again.Appreciatively,Mr & Mrs Bangert
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January 2024 by Danielle Barnes
Lee Anderson made our shopping experience enjoyable and our decision-making quick and easy. We love Steinhafels and will continue to shop there!