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October 2023 by Beverly Harris
We've been buying cars for a very long time. I must honestly say, this was the best experience yet. The sales manager, Bill was also great. The salesman, Tavaras, was awesome. Great personality, professional and showed the utmost interest, in getting us into the Mazda that we desired. We had spoken and visited with Andres about a week before. When he advised the car was there, he made it easy for us to come in, even in his absence, and get the ball rolling.Thank you Castle Mazda of Downers Grove, for an awesome experience !
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October 2023 by Mason Hazzard
Traded up from an '06 Impala to a '23 Mazda3. Thanks to Jesse and Anthony for a smooth, quick, and transparent experience. Looking forward to the many miles ahead!
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October 2023 by E Rademacher
When we first walked in, Daniel came immediately to greet us. We felt very welcomed by him. He then took us through the car buying experience. We took a drive and realized how much we really agreed with the outside reviews that safety, cargo space and options are very much the same as Hondas and Toyotas with Mazda seeming classier. Daniel was right there to demonstrate the car's options. He was respectful and knowledgable and professional. He guided us through the purchase process flawlessly.The only thing that was strange was that the "boss" was in the next cubicle over from where we were sitting. Daniel had to go check issues about our buying process numerous times. Instead of making it difficult for Daniel, it would have been respectful that the boss simply come over to us, shake our hands, adding quality to enable Daniel's efforts more smoothly as well as making us feel welcomed into his dealership. The "boss" did have moments to do this as we heard and saw him discussing plans for renovation outside of our room.Thank you again Daniel! We love our new Mazda thanks to you and your top-notch service and care.
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October 2023 by Donald Schwartz
CJ was helpful. He was the high point of the experience. The low is they did not want to take my high mileage car for trade. When given the final sale price, the interest rate was high.I ended up going to Wilkins in Elmhurst. Better selection of cars. The interest rate was 1.5 percent lower, and they gave me $800 for my car. Had a new used car three days later.
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September 2023 by Joey Monte
I'm now driving my third Mazda, all thanks to the exceptional service I've received from Anthony at Castle Mazda. His consistent support and expertise have made the car-buying experience smooth and enjoyable. I've not only relied on Anthony and Castle Mazda for servicing my vehicles but also look forward to returning for my next purchase. Their dedication to customer satisfaction is truly unmatched.
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September 2023 by Google user
I'm now driving my third Mazda, all thanks to the exceptional service I've received from Anthony at Castle Mazda. His consistent support and expertise have made the car-buying experience smooth and enjoyable. I've not only relied on Anthony and Castle Mazda for servicing my vehicles but also look forward to returning for my next purchase. Their dedication to customer satisfaction is truly unmatched.
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July 2023 by Andres P.
Great experience. I worked with Mihail, his manager, and the finance manager, and they seem to me very honest people that want to work with you to find what works best for you. They seem to work with you to find a situation that works both for them and you, a win-win situation in which you are happy and satisfied. I would recommend this dealership to anyone and also Mazdas to everyone. I own 2 Mazdas now and my family owns 2 others, and we have owned another in the past. Mazda is currently my favorite car maker for multiple reasons, design, reliability, cost-effectiveness, and performance are the main ones. I own an MX-5 Club and a Mazda3 Hatchback Turbo. Beautiful and fun pieces of engineering. I'm a mechanical engineer and an auto mechanic (that doesn't work as one as I work in sales in the logistics industry and don't enjoy working as a mechanic but enjoy working on my own cars).Note: I didn't end up buying the car here because the banks didn't approve a loan with terms that was appealing to me but if Mazda had approved me for them directly financing the car I would have loved to close that deal. Great cars, great people, great dealership.I ended up buying an almost identical Mazda Mazda3 hatchback turbo 2023 in Florida due to a great APR I got in Miami from Dade County Credit Union, which unfortunately doesn't operate in Downers Grove because if they did I would have bought the car in the pictures at Pugi Mazda.
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July 2023 by Laura Nelsen
Fantastic experience at this Mazda dealer. Honest and transparent, friendly, incredibly focused on customer service. Great price for new car, no hidden fees, and a truly delightful experience. Anthony is the best!
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July 2023 by Andres Padilla
Great experience. I worked with Mihail, his manager, and the finance manager, and they seem to me very honest people that want to work with you to find what works best for you. They seem to work with you to find a situation that works both for them and you, a win-win situation in which you are happy and satisfied. I would recommend this dealership to anyone and also Mazdas to everyone. I own 2 Mazdas now and my family owns 2 others, and we have owned another in the past. Mazda is currently my favorite car maker for multiple reasons, design, reliability, cost-effectiveness, and performance are the main ones. I own an MX-5 Club and a Mazda3 Hatchback Turbo. Beautiful and fun pieces of engineering. I'm a mechanical engineer and an auto mechanic (that doesn't work as one as I work in sales in the logistics industry and don't enjoy working as a mechanic but enjoy working on my own cars).Note: I didn't end up buying the car here because the banks didn't approve a loan with terms that was appealing to me but if Mazda had approved me for them directly financing the car I would have loved to close that deal. Great cars, great people, great dealership.I ended up buying an almost identical Mazda Mazda3 hatchback turbo 2023 in Florida due to a great APR I got in Miami from Dade County Credit Union, which unfortunately doesn't operate in Downers Grove because if they did I would have bought the car in the pictures at Pugi Mazda.
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July 2023 by Anupam Patel
Just brought a new Mazda3 from Anthony at Pugi Mazda. We had an online price from the Sam's Club auto program, and after a bit of negotiating they lowered the price by almost $500, so the car was just a bit below invoice. Anthony was great and very efficient. Their business office was great as well, no pressure, just finished the paperwork and sent me on my way. I'll definitely be back for scheduled maintenance and service as well as a new car, when I'm ready to buy.
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June 2023 by Hannah Petzke
Jim was very kind and helpful! He kept me well informed throughout my car check about what was going on. He personally spoke to the mechanic working on my car about a specific concern I had and reported back as soon he got news. I have not felt this “in the loop” during any car checks before at other locations. Usually I’m kept in the dark until the end. Jim’s personal investment in my situation was so refreshing!
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June 2023 by Adrian
Just got a CX-5 from them. The experience was great from beginning to the end. They kept their word and gave me a fair price on the new CX-5 and my trade in car. I talked over the e-mail with Mihail about a trim that I was interested in. They confirmed that was in stock and they gave me a good price(under the market). I've scheduled an appointment.That day Mihail wasn't working so Jan Novak took over for Mihail. He was very knowledgeable in all the details of the car. Jan helped me navigate all the necessary steps and was very professional.From beginning to the end of my visit(around 2 hours) I felt I made a good decision working with Pugi Mazda. They are laid back and not pushy. I'm looking forward to buy another car in the near future and it will be 100% through them.
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June 2023 by Scott Salvatore
I had loss of power and starting issue with a 2005 Mazda RX-8. Pugi Mazda quickly found and resolved valves and solenoids that were wrongfully routed by another shop. Their diagnostic charge is the cheapest I've experienced at any Mazda dealer. It’s very clean and orderly inside. There is a large parking lot. The parts department sent a schematic for the power seating when asked. I installed the new switches upon delivery which arrived quickly. Now my seats move and function perfectly for the first time in 4 years.
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June 2023 by Ross Teune
Just purchased a 2023 Mazda CX-5 and had a great experience at this dealership. Anthony, our sales representative, was patient and honest with us throughout the entire process. Once we decided to purchase, we emailed him all our information so all the paperwork was prepared when we arrived at the dealership and the signing took less than 15 minutes. Highly recommend this dealership.
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June 2023 by Scott S.
I had a loss of power and starting issue with my 2005 Mazda RX-8. Pugi Mazda quickly found and resolved an issue with valves and solenoids that was wrongfully connected by another shop. Their diagnostic charge is the cheapest I've experienced at any Mazda dealer. It is very clean and orderly inside. They have a large parking lot. The parts department sent me a schematic for the power seating and once I installed new switches my seats move and function perfectly for the first time in 4 years.
