PNC Mortgage

Most Recent Comments

• April 2023 by farrah f.
  Coming into this branch is like visiting family. They care about you and your financial well being. Kevin and his team have helped me with administrative tasks in time crunches and advised me of sound financial strategies. Couldn't be more satisfied with the services I received from them. Thanks PNC at DG!
• January 2022 by Olivia Kight
  I rarely do reviews - especially negative. But we are so incredibly disappointed in PNC Mortgage. It is like pulling teeth to get anyone to respond and even then they are unable to give answers. If you are needing to close on a house in a timely manner I would recommend going else where. In the current market timing is so crucial, it’s incredibly disheartening to work with a company that has no desire to close deals. It truthfully feels like the mortgage aspect of the company is just an after thought and so are the customers that try to use it. In the future we will never use PNC Mortgage. We didn’t expect top level customer service but we at least expected to be treated fairly and like the mortgage leaders care a little bit about closing.
• November 2021 by Robert K.
  I would like to give special recognition to Nida Khan. She helped me with a technical difficulty that I was experiencing with doing a transaction while using my PNC iPhone App. It was not an easy fix, but Nida persevered in solving the problem. Thank you Nida and PNC Bank.
• August 2021 by Crystal E.
  We are long-time PNC customers with quite a bit of money saved in our PNC account. Early on the branch service, personal attention and flexible products and solutions made our Lombard branch feel like a small town, community bank. We were known personally, and we knew the branch staff. Our branch even connected with my sorority to serve women who were trying to get back onto their feet after various life-situations. Then, I don't know if the bank is under all new management or what, but services started to become less flexible, with less options, staff was shuffled off to other branches and our Lombard branch became something like, just come here if you want to do one or 2 things on the tablets! That's it. No tellers, no product staff... and corporate customer service at the call-in number, good grief! Just about zero help. Agents never "have access" to the right account information to help us when we need it, call center hours are less than 24 (which, who banks only M-F between 9-5 anymore?!) and even when agents do "note, report, escalate" our issues we have ended up having to call back multiple times to find out if things have been resolved - usually the "notes" from the previous calls aren't in the computer, sheesh! BUT THEN... after a major bank mess-up on a large deposit we made, my husband and I decided to travel to a branch in Downer's Grove that still offers full-service banking. We went in attitudes blazing, ready to fight for what we knew we needed and WHAT?! There's our old branch manager, Kevin, from our own local branch who had been so wonderful, knowledgeable and people-facing in our early PNC years! As expected, Kevin and his team at the Downer's Grove branch have it on LIT! The teller was able to process our deposit, fix the previous problem, advise us about how to do this in the future and offer us additional products without making us feel like she was being "salesy", which she was, but it felt optional, not full of pressure. We felt that "hometown, local bank" feel again. We're still leaving PNC once we relocate, but until then, Kevin and the staff at the Downer's Grove branch have made it our new place to conduct our financial business. Corporate is still kind of inflexible of the times, but we can get what we need done, with Kevin.