-
January 2024 by Dave Williams
Easy to find products and quick easy checkout by friendly people
-
January 2024 by Becky Rudolph
Donna is incredible!! The entire staff is amazing!! I have an aggressive rescue that was abused, never socialized… (over 90LBS and still a puppy) He’s petrified of hair dryers, vacuum cleaners, umbrellas, candles!!!…lol, the list goes on!! As soon as Donna greets him, it’s like he’s meeting his long lost friend! She is able to do an entire grooming w/ furminator, cut his nails and DRYYYY HIM. He even goes crazy when I’m using my own hair dryer in the bathroom. She is an actual miracle, and truly heaven sent! They are all truly gifted and beyond patient. He really loves everybody at this location, and lets them pet him ,which neverrrr happens. (Ask my vet ????♀️) Donna has an energy that is truly unmatched. She is a real dog whisperer. I will never take my big boy to anyone else. When I tell you this woman is truly gifted, I mean that from the bottom of my heart. Thank you Donna, from both of us ? And thank you to the whole Petsmart Downers Grove Staff. We are beyond grateful!!
-
January 2024 by Rachel A Nusret
Absolutely love the grooming salon at this Petsmart. We have had the pleasure to have many of the groomers work their magic on our little schnoodle Sunny - most recently, Donna, Rebecca and Samm. They are all so sweet to our little girl, and she always comes out looking like a superstar. I always see them engaging with the other dogs who are in the salon, and they are just as caring to all of them, showing special love and attention to dogs who seem scared or anxious. They really treat each pup as if it were their own. The feeling of our baby being safe and cared for is priceless. She looks forward to our monthly visits! Their prices are also so reasonable. Very grateful for this grooming salon - i cannot recommend it enough!
-
January 2024 by Irma Sheikh
Nice place
-
January 2024 by kim maslinski
I am going through puppy training the are very good
-
January 2024 by Hannah Marie
This location is exceptional. While walking outside of 5Below which is right next door, I noticed a bird flipped over on it's back hanging on for dear life in the cold. SO many people walked pass and did NOTHING so I ran to PetSmart which I frequent a few times a week for my cat & they were the ONLY ones to help that poor bird. THANK YOU for not letting that bird die alone in the cold suffering. This isn't the first time the staff has went above and beyond either. I just recently adopted my cat so on her way to the vet (it was only her 2nd car ride) she did not do well and I had to stop here on my way home for her. Rather than bringing a distraught cat inside, they just had me call and they brought what I needed right out to my car for me. You guys are seriously great, and I just wanted to let you know I appreciate all you do! Thank you so much again for your help today. <3
-
January 2024 by Alexandru Mazur
Friendly staffNo complaints
-
December 2023 by Ryan P.
Very very helpful and polite staff, and a very nicely stocked larger petsmart. I found the three or four items I needed here really quickly, and when I got to the line at the front of the store, one staff member notice the line was getting long and immediately dropped what she was doing to open a new register and help folks in line. They were really nice here. I would definitely come back to this location.
-
November 2023 by Kay J.
They absolutely do not know how to groom or handle pets. Would not recommend at all! They blamed the terrible cut and the reason for not grinding my 5 lbs yorkie's nails to him not behaving (yet charged full price for it). My yorkie is 7 years old, never had an issue at any of the other places we've taken him to. The worst grooming jobs ever, looks terrible!
-
November 2023 by Kevin
You don’t even deserve one star, but I can’t leave the review without giving one star!! I went into the store tonight at 845, after shopping around at a few other stores for fish to complete my tank. We waited around after looking at the tanks to decide which fish we were going to add to our tank. At 904pm, a young teenage little girl walks over to the area, doesn’t make eye contact with us and doesn’t ask us if we are in need of any help. As she walks away, I ask if someone can help us with a few fish and her response was, “Ugh, we already closed and the button is right here.” What happened to Customer Service? Why wouldn’t she come up and ask us if we are doing okay and if there is anything she can do to assist?!!!!! If she had done that, I would be going home with the fish that I spent two hours shopping around for in order to complete my tank!!! Her work ethic and attitude is completely disgusting! Petsmart, do better!
-
November 2023 by MusicMom123
We love bringing our pup to the vet at PetSmart. They are always so sweet with her. Also, the store is well stocked and have decent sale prices. It's fun to bring your pet because they give treats at the checkout. Our favorite is the freeze dried chicken ! Huge selection. Great customer service.
-
November 2023 by Tay SMW
Wanted to give one star due to my recent experience with one technician at the grooming salon. Was very rude from start to finish and I was about to be given the wrong dog when I went back to pick up my dog. (I wish my dog could talk) But the store employees are always very helpful and my past experiences have been nothing but positive. No place is perfect. I'll be sure to ask for a different groomer next time!
-
October 2023 by Jennifer N.
Haley is the best! We've been taking 3 dogs to her for years now. Not only does she do a wonderful job cutting their hair; she interacts with them so naturally. Haley is a dog person through & through and it shows.
-
October 2023 by Debbie B
I used to love PetSmart for everything pet related for dogs, parrots and snakes. More recently, when there's an offer for buy 2 get the 3rd for free, the third isn't available. It's maddening to say the least when peanuts in their shell for parrots, only has 2 bags. This happens all the time and for different things.
-
September 2023 by Carlissa Jackson
Wonderful, knowledagable, pet friendly people. Everyone from the floor rep, cashier, and folks in the back who handle special food orders/presciptions are lovely. It was first time purchasing special food for my cat and the team walked me through the process so I can easily make purchases in the future. Also, the floor staff was knowledagble and cashier was friendly. Thanks PetSmart Team!