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June 2024 by Josephine Saponara
Big store, wide selection
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June 2024 by Ms. Anaya
Went to several Petco's in the surrounding area. We were looking for a cat to adopt. NONE of the locations were busy, and no one offered assistance at any of the locations.
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June 2024 by david cuevas
I went to get some fish and the girls were just talking and instead of going to the back to help me. They told me that the fish I wanted wouldn't do okay in my tank. I was replacing the fish I had before because they got too big and had to find a new home for them. But I guess their conversation was more important than helping customers.
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June 2024 by Michael Carter
Great took cat there for shots
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May 2024 by Louise Basgall
I found exactly what I needed at Petco. the store was neat and organized and the staff was really helpful
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May 2024 by Roger Reed
Had to pick up some birdseed, close by and had a good choice to pick from.
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April 2024 by Luis valdivia
Thank you Stacey at Downers Grove for the wonderful service you provided today. A great smile to make you feel welcomed.
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April 2024 by Corey R. Sco (ROCK)
Everyone here is so pet friendly, really!!!
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April 2024 by P Wier
Both of the store clerks were very helpful last night..
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April 2024 by Jim Bailey
Couple of things. The sales shelf cards advertising the various sizes of cat food on sale were placed by the large cans that I bought, which unfortunately were not on sale. As we waited at the register for the sales person to check, we were in awe of the heavy metal music blaring over the store sound system. It is supposed to be background music for the shoppers not a workers boom box.
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March 2024 by Jamie Bonnema
I contemplated writing this review for about a week now, but my husband and I keep bringing up this one employee in conversation and how much she really did rub us the wrong way.
We recently adopted a dog and took her into this Petco. We've never been inside a Petco before and were expecting workers to be present to help us out with questions as we shopped for our new pet. When we couldn't find anyone in the store, we asked a woman at the front cash register if she could help us (Sue). Immediately she started providing feedback to us. At first, we were very receptive and appreciative of Sue and her feedback. She let us know that she did the dog training classes at the store...but as time went on and on and she continued to give us advice and take us around the store and ask us questions, we began to realize that some of her advice was frankly stupid and also that she was talking down to us.
She'd take us to the dog bowl section and say which dog bowl would you choose? Then, we'd pick one and she'd go "Wrong!" and inform us of the correct bowl to pick. Okay, we get it, we're new at this and we want you to tell us what are the best products for our new family member but you don't need to make us feel bad about it.
Another example, we wanted to buy additional treats for our dog because she was responding to a turkey bacon treat that Sue was giving her. Unfortunately, there was only one pack of the turkey bacon left. When I was browsing the other treat options to look for something else she told me, "Stay away from those. You don't need anymore treats for your dog." It made me feel like I couldn't freely browse the store without her critiquing my every decision.
The pet food she advised me to buy? I found out from my Vet that it's overpriced and there are better options for dogs. Even down to wanting to buy her a bed- "Don't buy her that, she'll just tear it up."
Probably the most shocking and awful advice she gave us was to give our dog a treat when it goes potty in the house. We did not take her advice. Our dog was potty trained in 2 days. When we told her we did not agree with her advice she said, "Would you yell at a baby if it pooped its pants?" I said, "No, I wouldn't yell at my dog either but I'm certainly not going to give anyone a treat and say good job." To which she responded, "Wait until you have kids, you'll see."
This one visit made me and my husband never want to go into this Petco again simply because we don't want to have to interact with her.
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February 2024 by Andrea Russell
They did a good job grooming my dog and answering my questions.
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February 2024 by Michael Vincent
Very friendly employees!
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February 2024 by Lynn Capone Thompson
Medium fish hobbyist...here.I upgraded for some angel fish to a larger tank.Shopping for filter, heater and light. I return my fluval filter for a sponge. I had 3 items to return, cashier tried to tell me out of it. Said,"whatever" when I told her she waited in me before & I didn't care to get into it. Attitude at Petco. Katrina No....
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January 2024 by Natalie Davis
Always super helpful and nice
