-
November 2023 by Daniel Randolph
What a great experience. First of all the office is beautiful it’s not your typical hectic car sales office. They offer beverages at no charge. The salesman put zero pressure on me to buy the car and the total time to buy the car and do the paperwork was way less than I have ever experienced before. Overall an A+++++
-
October 2023 by Raj S.
Flew out of California to purchase a $195,000 car only to find out it had been in a collision that wasn't reported. The salesman and manager played it down but after spending over 2 hours going over the car and the salesman creating a punch list over 15 items long, it was quite apparent their was something greater wrong with the car than disclosed. The salesman Dimitri agreed to return my $3k deposit. It has been over a week and they have stopped responding to my messages. The car had been sitting at their dealerships at Downers Grove and Downtown locations for about a year. The worst part of the punch list wasn't the fact that the car had cracked and chipped wood items or that they used rivets in places instead of screws or that it was dirty or that the weather stripping was falling off or the fact the side door chrome trim was coming apart. No sirree!! This $195,000 car that had under 5k miles driven had the rear bumper skewed which made it clearly evident car had been damaged. Even then the manager was adamant there was no damage reported. Then the universe sent me another sign just at moment when both the rear glass taillights started to fog up with condensation. Yes!! Both of them, which definitely confirmed to me the car had been involved in a collision. At this point the salesman Dimitri didn't have much more to say and agreed that he'd refund my deposit. To summarize, I wouldn't trust this dealership nor its sales staff from top down. They still owe me my $3k+ deposit and will not respond or return my messages.I will escalate this matter to the Illinois Attorney General office
-
October 2023 by Hector Tamayo Jr.
I can't say enough good things about this experience. It was bit intimidating to walk into a high end dealership to purchase a car, since we have never owned anything exotic or super fancy. You go into the deal with tons of questions. However, Dimitri, our sales rep made us feel like family. He was never pushy and did whatever it took to make sure we were comfortable with our purchase. He was always available through calls and text to answer any questions. He introduced us to Dan, the GM, who was also over accommodating, and treated us like family as well. After we decided to move forward with the purchase, we met Iberham to do the paperwork and we he was super personable and knowledgeable about the warranty's - which we did not purchase. He was never pushy, never put any doubt in our head about our decision. We will definitely be back! They have won customers for life! Thank you to everyone at Perillo, we love our new car!
-
October 2023 by Tony Lemma
Dimetre and Kasper are great people and very trustworthy salesman.They did a great job of supporting me needs and getting me the car I wanted.
-
October 2023 by Q Jones
Wow, the best automobile purchaseI I have ever experienced! I’ve purchased vehicles from out of town and had it shipped before, but Luca went above and beyond to ensure this purchase went smooth. From the time I called to inquire about the vehicle, Luca was in constant communication, gave me his mobile number and assured any call or text with questions were welcome, sent me additional videos and called me to ensure my car arrived within the time promised! For anyone who is reading this, you are in good hands!!!
-
October 2023 by Jeffrey Walker
I absolutely love Perillo. Their inventory is excellent, as well as their customer service. The GM Dan is the best. I have purchased my last five automobiles from him and Perillo...
-
September 2023 by Christina Godwin
By FAR the absolute BEST car buying experience Ive ever had!! I have to say I started out nervous about buying a car over the phone, over 800 miles away, never seeing it in person. However working with Rhoy was a really comforting experience. He was always very responsive, honest, kind, helpful, friendly. He sent pictures and videos to us. The vehicle was exactly as expected when it arrived (early!) They truly live by their Golden Rule (which happens to be mine also): treat customers and others as you would want to be treated. And they did exactly that!! They helped to make my husbands dreams come true!! I would highly recommend them to anyone near or far!!
-
September 2023 by David Shillaker
I recently purchased a car from Perillo. I dealt with Cody. The whole process was super smooth and they were committed to working towards getting me into my new car. No bad surprises! I recommend Perillo and also dealing with Cody.
-
September 2023 by Kashon Wells
I did not purchase a vehicle from here. Everything started great. Worked with Ishmael. Negotiated the price. He wanted me to put a deposit down... I said after I receive a purchase order (credit union requested) I would put a deposit down. Communication got short, asked for photos underneath of suv (Chicago vehicle rust) Communication really got short, then magically he said the truck had sold...
-
August 2023 by eldin duran
This place is one of kind dealership. Once we got home we noticed more than few scratches on the hood and rocker panel, which we didnt notice while we were there due to heavy rain . We called them next day about it and they assured us that they will send a car hauler to pickup our vehicle to be serviced. I didn't mention we live 300+ miles away from dealership.Once necessary repairs were made, vehicle was sent back to us... They went above and beyond our expectations. We couldn't be more satisfied with their customer service and purchase of the vehicle!!!!
-
August 2023 by Victor Perez
I have really good experience here, this guys are very nice people, they taken care of me in everything I need, I am very happy with our purchase of this nice rubicon and with all the stuff in here ? % recommended!!!!!!
-
August 2023 by Hunter M.
Ouch, so the deal went south. Makes sense why you see that they play games and change things on people. My deal was a direct wire to them and they did not need to handle the financing. Sales person Rhoy said seals and gaskets were covered on the additional $7500 warranty I was purchasing and that it covered everything as if the car were new and now I am being told that I was given the wrong information that they're not willing to stand behind it. They knew I wrote this review and knew it would be changing my experience and cause me to not buy the car and they don't seem to care. Contracts were sent to me and I was told to not worry about it and sign everything including a paper saying I have no legal recourse as well as a form that said I already took delivery of the car that is in their possession half way across the country. Even though I kept asking for the warranty contract (I've been burned before by trusting peoples words that aren't on paper)Rubbing in my face that you're not making "any money" on this deal (with a consignment car, not sure how that makes any sense) and that it is what it is aren't good responses after wasting 3 weeks of my time.Nightmare dealer, writing is on the wall. The other reviews make more sense now.The choice is simple, stand behind your employees word and make the customer happy. Feel free to reach out, you guys have my phone number.
-
July 2023 by Katie R.
If you want an overpriced "luxury" car that supposedly is in pristine condition, yet has a million things wrong with it you notice after receiving the vehicle you've come to the right place. Not only do they sell under false pretenses, but when pressed to remedy the situation they act as if there is no issue and want to sweep it under the rug. Car dealerships are not fun to go to as it is, Perillo makes it that much worse. Stay away.
-
July 2023 by Lisa Schluga
My experience at Perillo was great. My sales guy Rhoy was very friendly, and professional despite using my first name in every sentence (sales 101 tactic I'm sure which probably only bothered me). The manager Dan was great too, including the finance team. There was good communication with Rhoy from my initial search to my final purchase. My used vehicle is wonderful and I am very happy with my purchase. I would highly recommend Rhoy and the entire team at Perillo.
-
May 2023 by charmaine nilles
we purchased a car from Perillo Downers Grove and the salesman, Kasper as well as the Manager , Dan Kern were more than helpful. Due to outside issues of insurance we took an extra week to finalize. They worked with us and held the car on deposit and never rushed us. The car is in excellent condition and was checked over thoroughly by their mechanics. Great people to buy a car from!
