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November 2023 by Debbie Pollak
Walley, the store manager went above and beyond to help me get the best prices for my purchases. He really cares about his customers for example I am disabled and could not get to the store to sign the paperwork and he took the time to come to my apartment so that I could sign them. Nowadays you rarely hear of that but thank goodness there are still people like Walley. He and his store deserve a rating of a 10 .Thank you again for everything as I really appreciate it!!!
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November 2023 by Ray Jablonski
Mattress Firm..ANGELA, we thank you very much for all your help with choosing the best mattress for us, your help and attention, was priceless. And to Mattress Firm for having the displays , so we could test them ALL out...and we did test them...our friends were right.Mattress Firm.You have our gratitude
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November 2023 by Katherine Burdick
Wallid was exceptionally helpful in assisting me with picking out a mattress for my father. I would recommend anyone who is looking to purchase a mattress to work with Wallid.
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November 2023 by Karen Joy Dizon
Had a wonderful experience at this location. Angela greeted me right when I walked in and helped me find a mattress that was within my price range. The best customer service - very respectful throughout the entire process and was able to answer all my questions. You will be in great hands, especially with Angela.
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November 2023 by Teresa Onstott
My husband and I came late last night (almost 40 minutes before closing) to pick a new bed. We had been using a donated bed for the previous ten years. This was our first time buying a bed. Wally was very supportive and took his time with us, reviewing the options, answering our questions, and ensuring we were comfortable with our purchase. I appreciate Wally for being so patient and staying with us past closing time to ensure we understood everything. Thank you, Wally!
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August 2023 by Tommie Scott
The experience at Mattress Firm was awesome. I had a sales person name Angela. She was patient understanding and very helpful and helping me realize what I needed and that was great.
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August 2023 by IM Thirsty
This location has good people but the firm itself is shady. You cannot file a repair/warranty claims for major manufacturers without going thru Mattress Firm. Word of advice avoid plush beds. Only purchase firm / extra firms. Plush is an excuse for them to not honor the warranty. They require that you PAY for warranty claim adjuster to come out and if you attempt to brave the gauntlet of filing a warranty claim yourself, they will auto deny. Buy from Costco. Save yourself the headache. Pur $1600, 2 year old bed slept on by a 100 pound teen sagged over 2 inches and was causing back issues. We will just have to throw it out and replace it. Waste of time. This place is a scam. FYI.
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July 2023 by Denise Pontecorvo Stout
Excellent sales and opportunity to try all the mattresses with the salesman. Good explanation of all the brands! Delivery was efficient and set up easy. Grateful they moved a mattress to another guest room to make room for our king size mattress!
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July 2023 by Kevin Clausen
Angela was very helpful and was a great person to do business with! She made buying a bed quick and easy! I would highly recommend this mattress firm and a bonus if you get to purchase with Angela’s help!
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July 2023 by Vedant Chopra
Angela was the best! She was super patient in helping us out, and she was on our side when helping us find the best deal. Mattress Firm is lucky to have her!
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June 2023 by Jeanne Chiligiris
Wally at the Darien location went above and beyond to find a bracket I needed, checking other stores, and then ordering it from the warehouse for me. I had purchased the Tempur-pedic base at another retail store that didn’t have the brackets in stock. Yet he still gave me the highest level of attention and courtesy for this small purchase. It’s rare to experience that level of customer service these days. I highly recommend this store.
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June 2023 by Caleb Conard
Wallid was extremely helpful and funny when helping me choose a mattress. I came in with zero knowledge about beds and he walked me through the entire process. I spent a lot of his time trying different types and he was extremely patient with me throughout the entire process. Although I didn’t end up getting the bed I wanted due to price limitation he fitted me with the next best thing and I couldn’t be happier!
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May 2023 by Susan Lally
Wallid was wonderful. He was experienced, kind, patient and he gave me complete confidence in my purchase. Because of him I will always shop for mattresses at Mattress Firm. Thank you Wally! You are the best!!
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May 2023 by Patrick G.
Out salesman Wallid was very patient, professional and knowledgeable about beds, he really helped guide us choosing a new bed. Good price too!
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April 2023 by Greg L.
Went shopping with my wife at this store. I wish to say Wally is a dream to work with a very mattress knowledgeable person. The man will listen to you and come up with bedding options in your best interest for comfort and not robbing your pocket book of your hard earned dollars. The man was given a A+ rating by my wife and these are given rarely.
