-
September 2024 by Deval Dragon
This is hands down the worst optical store I ever visited. I ordered a set of glasses and they said it would be two weeks for them to come in. Two weeks went by and I stopped by the store where they told me my glasses were on back order and it would be yet another two weeks. I asked why they didn't call me to tell me about the delay and they had no answer.
Eventually my glasses did show up. I had a problem with them where they kept sliding off my face. When I brought them back to the store, they told me that was normal and there was nothing they could do. I thought this was a ridiculous answer considering how much money I spent.
I went to another optical store and they noticed right away the glasses weren't sitting on my face correctly. They made a few small adjustments and now they fit fine. I don't know why LensCrafters couldn't have made the same adjustments.
-
August 2024 by ELLEN CURRY
3 reasons why i would come back. Amazing Service, Same day service and they take Klarna!
My glasses finally broke but I have a bad astigmatism, and they broke while I was out driving. I can't legally drive without them, especially at night! I was able to make a same day appointment, get my glasses same day within an hour and the service was amazing. They had a great deal this week so it was perfect for my situation! I am glad I came here and this will possibly be the only place I come from now on.
Also, my glasses were easy to see out of. I have been to other places and my eyes had to "adjust" to the new prescription. These were spot on!
HOWEVER... I do wish they had more funky selection of glasses.
-
August 2024 by Robert B
Great service. Glasses broke the day before vacation. Arm fell off. My spare pair were old and scratched. Same frame. Your staff swapped the lenses for me so my resent prescription were in my spare frames. Had a great exam and ordered a new pair of glasses. Maria saved me from having to go on vacation with a 10 year old prescription. Shes a gem!
-
August 2024 by Vickie Theodos
Repaired my sunglasses quickly and with a smile!! Thank you !
-
August 2024 by George Namba
My son broke his glasses so I took it here. I walked in late Sunday afternoon and they couldn't be nicer. They looked at it and said their tech is out so I can leave it and they will call me tomorrow. They also said it was no charge!!! They called me the next day as promised and they were able to fix it at no charge!!! What a great place.
-
August 2024 by Marybeth Devine
Great experience at LensCrafters a knowledgeable and very polite optician adjusted my glasses and did a great job. Thank you.
-
August 2024 by Sophia Ponakala
Great service and helpful staff. Antoine was very accommodating and fixed my glasses (that I thought may not be fixable) within 10 minutes.
-
August 2024 by Herb Schmutzler
They did a quick repair for me at no charge for my father’s glasses. Wonderful people!
-
July 2024 by M P
Was told my contact order would take 10 days and it’s almost a month now… seriously? We are going on 7 weeks and 3 phone calls and still no contacts! I finally have partial resolution; I got a call that my order was placed incorrectly and that it should arrive this week. I got a call today and it still wasn’t correct; wrong prescription on my left contact. I got a $50 credit and still not a complete order… Why????
-
July 2024 by Michael Heyne
Just had the most wonderful experience with Lori from this location. A screw came out of my Ray Ban sunglasses and she had me in and out in less than 5 minutes and didn’t even think about charging me for the exceptional service she offered. I will be in the market for a new pair of glasses shortly and I’ll be paying Lori a visit when that happens. 11/10 two thumbs up!!!
-
July 2024 by George Prescott
Lori was very help and wonderful to work with. She was patient and took her time with me as I tried on glasses to finalize my purchase. Great customer service!
-
July 2024 by Jonathan Lombardi
Great experience multiple times visiting this location for eye health appointments as well as new lenses and frames. Love the attention employees give to setting up your frames for maximum comfort, and being able to come back whenever you might need.
-
July 2024 by Zoey Ho
Nice service. Really friendly staffs
-
July 2024 by Andrew Desanti
The doctor I had was very polite and fast. I felt like I was wasting their time but they made me feel valued. The workers up front were also very welcoming and kind. Definitely would come back.
-
June 2024 by Andrew Drake
Great people, super helpful