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April 2023 by Jack Ugent
I ordered on March 30th for the first time 11 items, of which 7 were chocolate items. All the chocolate items were partially melted, and I was unable to remove the tin foil wrappings around the various chocolate items unless I was willing to get the chocolate under my fingernails....that would be too much of an ordeal. I called the company and left a message. Next day it's rep called me and gave a song and dance story about climate and how some months are hotter than others. They should have shipped such items in cooling containers with ice for which I would have been happy to have paid extra. This company should have known better about the chocolate melting during shipment to Miami during March and early April, and they were unwilling to take back the items and refund to my credit card. The rep offered me a 10% discount on my next order...big deal!! Now I am stuck with chocolates with tin foil in them. In addition, I had ordered Hollandaise Sauce, which turned out to be very lemony sour, butit wasn't spoiled...just made not too tasty. I must say that out of the 11 items ordered, 2 were very good and which included Bonne Maman Fig Preserve and LU Petit Beurre Biscuits. In any event, I love France and it's culture...VIVA LA FRANCE!!!
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September 2022 by Brooke Joerms
Everything was exactly what I expected. They were awesome to work with and will definitely use them again.
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August 2022 by Feuille de Lavande
J’habite en France et ai commandé plusieurs produits pour l’anniversaire d’une amie qui habite aux États-Unis. Les produits sont de qualité et très bien emballés. Ils m’ont aidé à écrire un petit message sur une carte bien sympa. Service et livraison rapide. J’aurai juste aimé un retour suite à mon message envoyé
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June 2022 by JI RL
I am very satisfied with the service they offer. I had specified that the delivery was a present and someone from the store called me to ask if I wanted to add a note. I appreciate them taking the time to do so. Thank you! I will order again.
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December 2021 by Valerie Richter Burdo
I placed an order from the online store for my mother who is from France for the holidays. An hour after placing the order a wonderful french woman called me to ask me if I would like a card placed in the gift box and that she could write the message in French. I was very appreciative that she went out of her way to do this without me even asking! Was a nice reminder that there are still kind, thoughtful people in the world. I know my mother will be especially surprised!
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August 2021 by Danna
Wonderful customer service!!! I ordered a tin of organic violet hard candy. When it arrived, I noticed on the ingredients list that the glucose syrup is from wheat. I am gluten intolerant, and had looked at the ingredients on the website before ordering (they actually post them : ). But the website list did not mention wheat. I wrote to them with the discrepancy and asked for a refund. They actually contacted the manufacturer to verify, and were told that the product contains 8 mg/kg of gluten. In Europe, gluten concentrations of less than 20mg/kg don't have to be labeled as allergens. Since I live in the US, they contacted the FDA and were informed that here, the labeling threshold is 20 ppm (which is equal to 20mg/kg). The concentration in the product is even low enough to be labeled as gluten-free, they said. So I learned something, as well as being impressed by their level of commitment to the safety of their consumers. You are wonderful!!!
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July 2021 by Donna Nouriel
Wonderful customer service!!! I ordered a tin of organic violet hard candy. When it arrived, I noticed on the ingredients list that the glucose syrup is from wheat. I am gluten intolerant, and had looked at the ingredients on the website before ordering (they actually post them : ). But the website list did not mention wheat. I wrote to them with the discrepancy and asked for a refund. They actually contacted the manufacturer to verify, and were told that the product contains 8 mg/kg of gluten. In Europe, gluten concentrations of less than 20mg/kg don't have to be labeled as allergens. Since I live in the US, they contacted the FDA and were informed that here, the labeling threshold is 20 ppm (which is equal to 20mg/kg). The concentration in the product is even low enough to be labeled as gluten-free, they said. So I learned something, as well as being impressed by their level of commitment to the safety of their consumers. You are wonderful!!!
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April 2021 by Alex Eckelberry
This is my go-to source for French flour and other treats. I bake baguettes and they have been very helpful. This is a great outfit. Pricing is reasonable and quality is always excellent.
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January 2021 by A.M. Greene
Placed 2 orders in December. Both arrived on time. The products were extremely well-wrapped to avoid any damage (so much so that some of them were difficult to unwrap even with scissors). Everything arrived in perfect condition (even the Christmas ornaments, the porcelain soap holder and the soap). Last but not least, I find their prices fairly reasonable. I already recommended them to my French friends here.
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January 2021 by Pardina Family
Just received my order and I am disappointed.I ordered some Chesnut purée as a Christmas gift and the original wrapping /presentation is torn apart.I ordered a children’s book as a Christmas gift as well but the box has been open and doesn’t close properly.It is my first experience with this company I usually order from French feast with no problems for years.
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January 2021 by Monique Elling
Great customer service. Can't visit France this year and Le Panier Francais' CeMoi Petit Ourson guimauve have made everything better. Who knew little chocolate cover bear ? could make me sooo happy! Merci!
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May 2020 by Kelly Cronin
Love these products! The candy is amazing, it's a taste of france without the cost of a plane ticket!
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May 2020 by Valerie Moggio
Update
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March 2020 by Jennifer Marie
Love their online store. Great selection. Fast delivery!
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December 2019 by De Sousa Paulo
Amazing customer service ! best place to buy French products!!!
