January 2015 by Sarah B.
Our trouble started in September 2014 when we added a new machine. We moved the old machine to a different location and put the new machine in our main office. Our rep never separated the billing, and then kept giving us the run around on how to go about setting up automatic payments. Our bill ended up not getting paid and he blamed the whole thing on us. Then we find out yesterday that our service contracts had been canceled with no notification. Every time we tried to contact our rep, our calls, emails, and faxes were ignored. So we wrote a letter to his office to the attention of his manager, detailing everything that has gone wrong with our accounts, and were told that "a letter isn't going to do anything". Then, once we finally got a hold of our rep, he had the audacity to yell at our office manager over the phone and blamed her and the owner for these problems, chalking it up to "well, you guys didn't pay your bills". We had been TRYING to pay our bills but couldn't get a straight answer as to how! This was way too much trouble for a company that doesn't even offer wireless capability on their machines. The billing is too confusing, the invoices are not clearly labeled, you get a million pieces of mail every week that don't make sense, and you can never get a hold of anyone. We are ending our relationship with this company.
